Contract:Â Â Â Â Â Â Â Â 12 Month fixed term contract for Maternity cover with the potential to fill permanent vacancies if they arise
Working Hours: Full Time, 42 hours per week subject to Grey Book terms and conditions.
                  2 x Day shift (0800-1800) 2 x Night shift (1800-0800) 4 x Rota days in a rolling 8-day contract.
Salary:          £25,819 rising to £34,415 per annum
Location:Â Â Â Â Â Â Â Â Main Control:
                  Service Headquarters, Kelvedon Park, Rivenhall, Witham, Essex. CM8 3HB
                  Secondary Control (When required):
                  Ongar Fire Station, 67 High Street, Ongar, Essex. CM5 9DT
Closing Date:    Sunday, 10th March ‘24
The Role (Role Profile)
Our Fire Control Operatives, or Control Firefighters as they are officially called, are the link between the public and our operational firefighters. The role sees them answering 999 calls, contacting senior fire officers and other emergency services, and using our dynamic mobilisation system to send and move resources across Essex.
They are a vital communications link with operational crews at incidents, using our radio system to provide officers with support in dealing with incidents. They also provide valuable administrative duties to support our wider Service and the communities we serve.
As a Fire Control Operative, you’ll enjoy working in a busy and high-pressured environment, be able to multi-task, be an excellent communicator and be resilient due to the demands this dynamic job can bring. Above all, you’ll be focussed on protecting and saving life, property, and the environment by working as part of a team.
This is the job for you if you’re:
Enthusiastic about protecting people
Professional with good communication and listening skills
Calm in a pressurised working environment
A team player
Empathetic and supportive during times of crisis
If so, then we are looking for you.Â
About us
Essex County Fire and Rescue Service (ECFRS) is one of the largest fire and rescue services in the country, serving a county with a wide variety of risks. Essex is home to two airports, Stansted and Southend, as well as Harwich seaport, Lakeside shopping centre, power stations, docks at Tilbury and, along the Thames, several underground stations, and parts of the M25 and M11 motorways and several significant A-roads, and areas of diverse and complex risk.
We have 50 fire stations across the County – 12 of which are wholetime, and we employ wholetime and On-Call firefighters as part of an organisation of over 1400 people across operations, Service Control, and support staff.
Our Service is governed by Essex Police, Fire and Crime Commissioner Fire and Rescue Authority (EPFCC). The EPFCC Fire and Rescue Authority is responsible for fire and rescue services covering an area over 1,400 square miles and a population of over 1.8 million.  Â
What you’ll be working on
Receiving and recording emergency and non-emergency calls, including from operational crews and other agencies, making sure all relevant information is accurately obtained and recorded.
Using advanced call-handling techniques and providing survival advice and guidance to callers in certain situations and passing information to crews and other emergency agencies, when required, using the emergency call management processes.
Mobilising appropriate resources, including officers and special equipment via the Mobilising and Communication Systems, including Paging Systems and Systems used during Business Continuity.
Transmitting, receiving, acknowledging, and accurately recording messages (normally using telephone and radio) to and from incidents.
Operating, monitoring, and testing communications equipment to make sure a the Control Room is always ready to respond to all types of situations.
Liaising with other authorities, emergency services, commercial organisations and other fire and rescue services.
Maintaining communication links, including the maintenance of county wide fire cover for the duration of all incidents and managing risk and other specialist information.
Informing the Watch/Crew Manager immediately of changing circumstances in relation to incidents, resource availability and equipment.
Eligibility
To be eligible to apply for the role, you must be able to demonstrate that you have:
 Level 2 standard of education (GCSE A-C / 9-4 English and Maths)*
*If you do not have these formal qualifications or cannot provide proof of qualifications, an online assessment can be undertaken as part of the application process.
Other essential criteria as outlined in the personal specification.
The Application Process
If you meet the eligibility criteria listed above, you are required to submit a supporting statement of no more than 750 words detailing and evidencing how you meet the criteria detailed in the Person Specification.
The assessment activity will take place in line with the Service’s Leadership Resourcing and Succession approach and will involve the following activities: Â
Stage 1:
Shortlisting will take place Week commencing Monday 11th March.
Stage 2:
Interview (Based on Essex County Fire & Rescue Service Core Values) Monday 18th March.
Stage 3:
Role specific assessments, Week Commencing Monday 25th March
Training is currently scheduled to start (to be confirmed)
Should you wish to have an informal discussion with regards to the role, please contact Station Manager Rebecca Sutton at Becky.Sutton@Essex-Fire.gov.uk
Disability ConfidentÂ
We are an equal opportunity, Disability Confident, employer who welcomes applications from everyone and values diversity in our workplace. A commitment to promoting diversity and developing a work environment where all staff are treated with dignity and respect is central to our recruitment process and all applications will be considered solely on merit.
As part of our offer to support all our candidates to perform to the best of their abilities during our recruitment and selection processes, we would like to let you know about a couple of support options you can access, should you wish to, including our employee forums, who are keen and willing to support all our potential colleagues.
Our employee forums and partners include:
Asian Fire Services Association (AFSA), BEING (our LGBTQ+ employee support network), Christian Fellowship, Ethnic Minority Forum, Men’s Forum, and our Women’s Forum. In addition, we also have a female firefighter’s operational group.
Further to the above, the Service has a Digital Accessibility Inclusion Group (DAIG) that supports all colleagues to improve their digital skills and provides additional support and guidance to colleagues with neurodivergent strengths and struggles because of dyslexia, ADHD, Autism, dyspraxia etc. We want everyone to thrive at work, and so we encourage and enable people to access digital tools to help them perform at your best. The DAIG is a group of colleagues from across the Service that unite to support others because of their lived experience and desire to make a difference. They support people with a range of visible and invisible disabilities to identify and access digital workplace adjustments and solutions and may be able to assist with your application too.
Should you wish to discuss support, or access further information, from one of these groups, please contact equalitydiversity@essex-fire.gov.uk
You are also able to raise any queries or requests for support, including any adjustments you may require, at any stage of the process by email to recruitment@essex-fire.gov.uk
You can find out more about Essex County Fire & Rescue Service and about our vacancies, application processes and benefits via www.essex-fire.gov.uk
Our Culture and Benefits
Here at Essex County Fire and Rescue Service we are committed to prioritising and promoting the wellbeing of our employees. Some of our benefits include:
·         Generous annual leave
·         Competitive pension scheme
·         Career development opportunities
·         Wellbeing and counselling services
·         Physiotherapy services
·         Affiliation with the Blue Light Card scheme
You can find out more about our benefits via www.essex-fire.gov.uk
Safeguarding
Essex Police, Fire and Crime Commissioner Fire and Rescue Authority is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.
It is our policy to require all applicants for employment to disclose if you are currently being investigated by any regulatory body or have any decisions or sanctions pending or in progress in respect of your suitability to work for the Service.
You agree to inform the Service within 24 hours if you are subsequently investigated by any agency or organisation in relation to concerns about your behaviour towards children, young people or vulnerable adults.
The information you provide will be treated as strictly confidential and will be considered only in relation to the appointment for which you are applying.
This role will be subject to a standard Disclosure and Barring Service (DBS) check.