Equality, Diversity & Inclusion Support Officer

An opportunity has arisen within our Organisational Development section for an Equality & Inclusion Advisor role, based at Headquarters in Sheffield. The team are currently working to an agile working rota, with some days in the office and some working from home.

With a focus on contributing to the delivery of a range of equality related projects, this post holder will support the implementation of South Yorkshire Fire & Rescue’s equality, inclusion and diversity strategy across the organisation for the benefit of our communities and employees.

You will also support the delivery of equality related objectives in line with our Equality, Diversity & Inclusion (EDI) Action Plan and in line with national and local objectives, frameworks and associated action plans, including the collation and reporting of data.

Additionally you will carry out research and produce equality related reports and papers, ensuring their accessibility as well as supporting the development, implementation and evaluation of a programme of equality related education, training and development packages / programmes and support the development, monitoring and evaluation of a programme of positive action activity across the organisation.

For more information about the role contact Lesley Hayhurst, HR Business Partner on 07824 402 619.

A job description and person specification for the role can be obtained via our website at http://www.syfire.gov.uk/jobs or by contacting our Recruitment Team at recruitment@syfire.gov.uk.

To apply for the post please download an application form from our website or contact recruitment@syfire.gov.uk.

Closing date for applications is Sunday 28th November 2021 on  23:59 hours.

Interviews will be held week commencing Monday 6th December 2021.

We offer 27 days annual leave (pro-rata) plus Bank Holidays.  Annual leave increases after 5 years’ service to 31 days, followed by an extra day a year up to a maximum of 36 days.  We also operate a generous flexi time attendance scheme.

Other benefits include; a cycle 2 work scheme, a free on site gym, enhanced maternity and paternity schemes and the opportunity to join the Local Government Pension Scheme.

All applications will be given equal consideration and we particularly welcome applications from individuals from ethnic minority backgrounds, women, those who identify as Lesbian, Gay, Bisexual, Transgender, or Other (LGBT+) or are disabled as these groups are currently underrepresented within our workforce. SYFR also offer a guaranteed interview scheme in relation to disability and further details of this can be found on our website.

Applications from job share candidates will be considered and all applications will be given equal consideration.

Please note the appointment is subject to successful pre employment screening i.e. asylum and immigration check, references, medical screening, substance misuse testing and Disclosure Scotland Criminal Records Check or Enhanced DBS check (formerly CRB) if applicable.

If you require any of our recruitment documents in larger print please contact our recruitment team as above.

Health and Safety Manager

Health and Safety Manager

Firefighters go towards dangerous situations in order to save lives when others are trying to get away.  Supporting all of our staff in being safe at work and being effective in helping members of our communities is essential to our aim of Safer People, Safer Places.

We are looking to welcome a Health and Safety Manager into our diverse and high performing Service.

As the Health and Safety Manager you will be supporting a small Health and Safety team and partners in other departments in embedding a positive Health and Safety culture for the Service.

The right person will offer: qualified advice balancing operational effectiveness and health and safety practice; be responsible for collaboration on health and safety activity; development of their team; and help in recognising and reducing the impacts of hazards.

You will hold as a minimum a NEBOSH Diploma or equivalent Level 6 qualification in Health and Safety or above and be committed to your own development.  You will have excellent knowledge of current health and safety legislation and practices sufficient to carry out reviews of Leicestershire Fire and Rescue Service’s (LFRS) health and safety policies and procedures. You will have excellent communication skills with a focus on customer service.

We want you to help make our communities safe; join our family.

Advert opens: 17 November 2021

Closing date:  01 December 2021

Interview and test date: 16-17 December 2021

In return, you can expect a competitive salary, flexible working arrangements, generous leave entitlement plus public holidays, public sector pension (subject to pension scheme rules), on-site gym facilities, free onsite parking, emergency services discount card and use of our occupational health unit. You will also be supported with further training as required.

You will automatically be enrolled into the Local Government Pension Scheme (LGPS), this is a tax approved, defined benefit occupational pension scheme. Your contributions are based on your earnings and you can choose from different income options when you retire.

Leicestershire Fire and Rescue Service is committed to promoting equality, diversity and inclusion in the workplace. Furthermore, we want to create a work environment where everyone feels safe, can be themselves and can perform their roles to the best of their abilities. We have signed up with a number of nationally recognised organisations that promote equality, diversity and inclusion and we are working with them to help us achieve our objectives. These organisations include:

  • Employers Network for Equality and Inclusion (ENEI)
  • Department of Works and Pension’s Disability Confident scheme
  • British Sign Language Charter
  • Asians in the Fire Service Association (AFSA)

Pension Considerations

Annual Allowance- Please note that it is your personal responsibility to check whether by applying/accepting this position it would result in any Annual Allowance implications. A breach in the Annual Allowance threshold could result in a Tax charge. Further information on Annual Allowance can be obtained from our Pensions team.

Lifetime Allowance – Please note that it is your personal responsibility to check whether by applying/accepting this position it would result in any Lifetime Allowance implications. A breach in the Lifetime Allowance threshold will result in a Tax charge. Further information on Lifetime Allowance can be obtained from our Pensions team.

Data Quality Analyst

Data Quality Analyst

An opportunity has arisen for a Data Quality Analyst within our new Business Intelligence Team based at Headquarters in Sheffield.

As a Data Quality Analyst you will oversee the data quality for the team, provide administration for our Incident Recording System (IRS), and the Community Fire Risk Management Information System (CFRMIS). You will ensure a high standard of data quality at all times; and you will rely on your ability to spot issues and ensure that work is delivered on time and error free. You will also have an excellent working knowledge of Microsoft Office, particularly Excel, Word and PowerPoint.

You will have experience in delivering training and presentations to both operational and support teams, providing support where necessary to new and existing members of staff on the use of in-house systems.

Working closely with the Business Intelligence Analysts, you will provide a data quality service ensuring all reports and documentation to be published receives a strict review for accuracy and relevancy.

With a very good working knowledge of legislation relating to Data protection and GDPR, you will provide data quality for the team, ensuring our reports; performance measures and systems meet these requirements.

You will also be responsible for our statutory returns to the Home Office ensuring that they are timely, complete and accurate.

For more information about the role, contact Jason Patrick on 07380136383

A job description, person specification and application form for the role can be obtained via our website at http://www.syfire.gov.uk/jobs or by contacting our Recruitment Team at recruitment@syfire.gov.uk.

To apply for the post please download an application form from our website or contact recruitment@syfire.gov.uk.

Closing date for applications is 09:00am hours on Monday 22nd November 2021.

Interviews will be held commencing week commencing Monday 6th December 2021.

We offer 27 days annual leave (pro-rata) plus Bank Holidays.  Annual leave increases after 5 years’ service to 31 days, followed by an extra day a year up to a maximum of 36 days.  We also operate a generous flexi time attendance scheme.

Other benefits include; a cycle 2 work scheme, a free on site gym, enhanced maternity and paternity schemes and the opportunity to join the Local Government Pension Scheme.

All applications will be given equal consideration and we particularly welcome applications from individuals from Black or Minority Ethnic backgrounds (BME), women, those who identify as Lesbian, Gay, Bisexual or Transgender (LGBT) or are registered as disabled as these groups are currently underrepresented within our workforce. SYFR also offer a guaranteed interview scheme in relation to disability and further details of this can be found on our website.

Please note the appointment is subject to successful pre-employment screening i.e. asylum and immigration check, references, medical screening, substance misuse testing and Disclosure Scotland Criminal Records Check or Enhanced DBS check (formerly CRB) if applicable.

If you require any of our recruitment documents in larger print please contact our recruitment team as above.

Assessment Centre Administrative Assistant/Role Player

Post: Assessment Centre Administrative Assistant/Role Player
Salary: £25,794 per annum
Grade: FRS B
Salary range: £25,794 – £30,575 per annum
Contract type: Permanent
Working pattern: Full-time
Application closing date: Wednesday 24 November 2021 at 16:00 GMT

We are looking for proactive and enthusiastic individuals to deliver and drive forward assessment processes run by the London Fire Brigade. You will be joining an established team whose function is to facilitate all of the Brigade’s recruitment activity.

The Assessment Centre Administrative Assistant/Role Player role will be varied. One of the key aspects will be covering a busy reception and occasionally participating in role plays as part of assessment centres (training will be provided), the key thing is confidence as you will help with promotion rounds at all levels up to and including senior posts.

You will also be very organised with experience in providing an admin function as you will be involved with all of the associated paperwork. The work will be quite demanding so you should also be both resilient and flexible.

The post is located in Hammersmith close to all transport links.

Further information about the main duties and responsibilities of the role are detailed in the job description. Please visit our jobs pages at https://jobs.london-fire.gov.uk/alljobs/ to access the full advert.

To apply – complete the online application form and provide evidence of your experience, skills and knowledge to address the selection criteria below:

Selection Criteria 1 – Dealing with a wide variety of people providing excellent customer care both face to face and over the telephone.

Selection Criteria 2 – Experience of working flexibly as part of a team.

Selection Criteria 3 – Good written and oral communication skills, in order to draft own correspondence and to deal effectively with people over the telephone and face to face, in accordance with good customer care practice, taking accurate messages and information, as necessary.

Selection Criteria 4 – An understanding of the reasons for the need to maintain appropriate confidentiality and security of data and other sensitive material, and how this can be achieved in an office environment.

Your application will be marked against the responses you provide to the selection criteria. CVs will not be considered.

Benefits of working for LFB

  • 26 days’ holiday plus bank holidays
  • Option Absence Scheme
  • Flexible working including job share
  • Welfare Scheme
  • Use of Brigade Medical Adviser/physios
  • Season ticket loans
  • Equality Support Groups
  • Cycle to work scheme
  • Opportunity to access affordable accommodation

Please ensure you give yourself enough time to complete and submit your application. Late or un-submitted applications cannot be accepted.

Please note any correspondence received from us will be via e-mail and sent to the address you provide on your application form.

We value the diversity of our employees and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

Assessment Overview
Stage 1

On-line application form and evidence to the selection criteria.

As part of the online application form, candidates must provide evidence to address the following criteria:

Selection Criteria 1 – Dealing with a wide variety of people providing excellent customer care both face to face and over the telephone.

Selection Criteria 2 – Experience of working flexibly as part of a team.

Selection Criteria 3 – Good written and oral communication skills, in order to draft own correspondence and to deal effectively with people over the telephone and face to face, in accordance with good customer care practice, taking accurate messages and information, as necessary.

Selection Criteria 4 – An understanding of the reasons for the need to maintain appropriate confidentiality and security of data and other sensitive material, and how this can be achieved in an office environment.

Your application will be sifted based on the responses provided to the above criteria and shortlisted candidates will be invited to stage 2.

Stage 2

Assessment stage

The assessment process will consist of an interview and a role-related test.

Assessment for this role is due to place early/mid-December 2021. Please be advised that if you are unable to make the scheduled assessment date, we may not be able to make alternative arrangements.

Additional Information
In line with the Basic Personnel Security Standard (BPSS) employment checks will be completed by successful candidates, which will include a basic criminal records check. Successful candidate will be required to declare any convictions for offences which are not spent under the Rehabilitation of Offenders Act 1974 and any offer of employment is subject to the LFC receiving a criminal records disclosure which it considers satisfactory. Successful candidates should apply to the Disclosure and Barring Service (DBS) to get a copy of their criminal record and share the original disclosure certificate with the LFC. The check will only show convictions that are not ‘spent’. It will cost the successful candidates £23 (current charge) and usually takes up to 14 days.

Community Engagement Coordinator

Community Engagement Coordinator (6 Month FTC)

Tyne and Wear Fire and Rescue Service

Community Engagement Coordinator
(6 Month FTC)

£20,493 + benefits

About Us

We have an exciting opportunity for a talented and experienced Community Engagement Coordinator to join our Prevention & Education Department to promote Community Engagement.

You will undertake the support and delivery of duties within the function which contribute to the provision of an excellent service, whilst ensuring the effective use of resources and support department managers in the delivery of exceptional services to our community and key stakeholders.

The Service values and respects the diversity of its employees, and aims to recruit a workforce that represents the communities we serve. We welcome applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity.

Required Skills/Experience:

  • Coordination of a wide range of activities including preparation of reports and delivery of presentations and training.
  • Supervision and development of staff/volunteers.
  • Development of effective partnerships with community groups and key stakeholders.
  • Management of a high volume of administrative tasks working on own initiative and as part of a team.
  • Effective time management skills to work to conflicting priorities, meet deadlines and targets.
  • Effective planning and organisation skills.

Closing date for applications is 23 November 2021 at 12:00 hours.

What we can offer you

Tyne and Wear Fire and Rescue Service Headquarters are based in a purpose build office in Washington, with ample free parking and easy access from the A1 and A19. On site facilities include catering facilities and an onsite gym. The role also benefits from an attractive package, including up to 22 days holiday and public holidays, Local Government Pension Scheme and access to a range of social and volunteering opportunities.

Set out below are the key dates relating to this selection process:

Stage Timeline

Advert closes 23 November 2021
Notification of shortlist 24 November 2021
Interview W/C 29 November 2021
Please note the dates detailed may be subject to change due to COVID impact.

Interested in applying?

More information about our Service can be found by visiting www.twfire.gov.uk and our various social media channels.

This is an opportunity to exercise real influence over the future of our Service and informal contact can be made to Station Manager Mark Hayes mark.hayes@twfire.gov.uk

Thank you and good luck!

Business Support and Governance Officer

Business Support and Governance Officer

An opportunity has arisen within our Business Fire Safety team for a Business Support and Governance Officer, based at the Training and Development Centre, Sheffield.

The overall purpose of the role will be to provide raise awareness of fire safety and assessment of risk in the business community, by providing fire safety advice, support and guidance through a variety of platforms, including seminars, training events and virtual platforms.  This will also involve establishing good working partnerships with both local and national regulators and partner agencies, to further reduce risk in the community and promote fire safety.

You will be responsible for developing the South Yorkshire Fire and Rescue (SYFR) Primary Authority Partnership scheme and supporting businesses through the delivery of assured advice, working independently to determine solutions and interventions in coordination with Primary Authority partners and other Fire and Rescue Services.

In addition to this, your role includes supporting the Training and Governance Manager in identifying training opportunities to develop staff, and opportunities to engage with the wider business community, to assist SYFR in achieving areas of service improvement.

To be considered for this role you will have previous experience of working as part of a team, providing mentoring, training and support to staff in development in order for them to acquire sound learning and encourage their individual development.

You must possess the Level 4 Fire Safety Diploma and be willing to work towards the Awarding, Education and Training Level 3 (AET).

The key duties for this role can be found in the respective Job Description for this role.

For more information about the role contact Amy Jenkinson at ajenkinson@syfire.gov.uk

A job description, person specification and application form for the role can be obtained via our website at http://www.syfire.gov.uk/jobs or by contacting our Recruitment Team at recruitment@syfire.gov.uk.

Closing date for applications is 17:00 hours on Friday 3rd December 2021.

Interviews will be held week commencing Monday 13th December 2021.

All applications will be given equal consideration and we particularly welcome applications from individuals from Black or Minority Ethnic backgrounds (BME), women, those who identify as Lesbian, Gay, Bisexual or Transgender (LGBT) or are registered as disabled as these groups are currently underrepresented within our workforce. SYFR also offer a guaranteed interview scheme in relation to disability and further details of this can be found on our website.

Please note the appointment is subject to successful pre-employment screening i.e. asylum and immigration check, references, medical screening, substance misuse testing and Disclosure Scotland Criminal Records Check or Enhanced DBS check (formerly CRB) if applicable.

If you require any of our recruitment documents in larger print please contact our recruitment team as above.

Information and Communications Technology – Service Desk Team Leader

Post: Information and Communications Technology – Service Desk Team Leader
Salary: £36,332 per annum
Grade: FRS D
Salary range: £36,332 – £41,597 per annum
Contract type: Permanent
Working pattern: Full-time
Application closing date: Friday 19 November 2021 at 16:00 GMT

An exciting vacancy has arisen in the London Fire Brigade (LFB) for a Service Desk Team Leader within the Information and Communications Technology (ICT) Department.

The successful candidate will join the ICT Service Desk Team based at the LFB Headquarters at 169 Union Street, London SE1 0LL. As a key support service, the delivery of high quality ICT services is crucial to the efficient, effective and economic achievement of the Brigade’s vision.

The role of the Information and Communications Technology post holder will be to supervise the IT Service Desk 1st level team, and to deal with calls received ensuring that all incidents are fully resolved, either at the initial point of contact or by allocation to the appropriate resolving agency.

To contribute to and operate within IT Incident Management procedure ensuring that the focus is maintained on minimising the negative impact of IT downtime on the user base.

To actively participate in the promotion of IT Service Management within the ICT department and across LFB.

Further information about the main duties and responsibilities of the role are detailed in the job description. If you are unable to see the job description please visit our jobs pages at https://jobs.london-fire.gov.uk/alljobs/ to access the full advert.

To apply – complete the online application form and provide evidence to address the selection criteria under the assessment overview (see below). Your application will be marked against the responses you provide to the selection criteria. CVs will not be considered.

Benefits of working for LFB

  • 26 days’ holiday plus bank holidays
  • Flexible working including job share
  • Welfare Scheme
  • Use of Brigade Medical Adviser/physios
  • Season ticket loans
  • Equality Support Groups
  • Contributory Pension Scheme
  • Cycle to work scheme
  • Opportunity to access affordable accommodation

Please ensure you give yourself enough time to complete and submit your application. Late or un-submitted applications cannot be accepted.

Please note any correspondence received from us will be via e-mail and sent to the address you provide on your application form.

We value the diversity of our employees and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

Assessment Overview
Stage 1

On-line application form and evidence to address the selection criteria.

As part of the online application form, candidates must provide evidence to address the following criteria:

Selection Criteria 1 – Extensive experience of answering calls as part of an IT Service Desk/Call Centre for a large multi- site organisation.

Selection Criteria 2 – Extensive experience of supervising and motivating staff, allocating them work, setting priorities and ensuring they are trained and developed to their full potential.

Selection Criteria 3 – Excellent interpersonal skills in order to establish effective customer relationships, placing a high value on customer satisfaction.

Selection Criteria 4 – To provide first level advice on ICT queries; to train and lead a team to quickly understand difficulties being experienced by customers and in order to carry out all aspects of the role, an extensive working knowledge of the following is required:

  • Thin Client Technology (Citrix and Windows Terminal Services)
  • Microsoft 365
  • Microsoft Windows 2010
  • Microsoft SharePoint • Microsoft Exchange • Microsoft Office • File and Print Server Management • RSA Secure Remote Access
  • IT Infrastructure Library standards and methodologies
  • Excellent understanding of customer service concept and practice

Your application will be sifted based on the responses provided to the above criteria and shortlisted candidates will be invited to stage 2.

Stage 2

Assessment stage.

Assessment for this role is due to take place early/mid-December 2021. Please be advised that if you are unable to make the scheduled assessment date, we may not be able to make alternative arrangements.

Please note: Should you be shortlisted you may need to be able to conduct an interview over Microsoft Teams (a video conferencing service). You will be asked to provide relevant contact details for that to take place if shortlisted.

Additional Information
In line with the Basic Personnel Security Standard (BPSS) employment checks will be completed by successful candidates, which will include a basic criminal records check. Successful candidate will be required to declare any convictions for offences which are not spent under the Rehabilitation of Offenders Act 1974 and any offer of employment is subject to the LFC receiving a criminal records disclosure which it considers satisfactory. Successful candidates should apply to the Disclosure and Barring Service (DBS) to get a copy of their criminal record and share the original disclosure certificate with the LFC. The check will only show convictions that are not ‘spent’. It will cost the successful candidates £23 (current charge) and usually takes up to 14 days.

Central Enforcement Training Officer

Post: Central Enforcement Training Officer
Salary: £30,575 per annum
Grade: FRS C
Salary range: £30,575 – £36,705 per annum
Contract type: Fixed Term until 29/09/2022 (possibility of extension)
Working pattern: Full-time
Application closing date: Friday 19 November 2021 at 16:00 GMT

London Fire Brigade (LFB) is one of the largest firefighting and rescue organisations in the world and the busiest in the country. As an organisation we are committed to delivering our services in ways that best suit the needs of our communities. Whilst emergency response is a critical part of what we do, LFB proudly acknowledges the impact Fire Safety Regulation has in ensuring London is a safe place to live, work and play.

This Central Enforcement Training Officer role is to produce Continuous Professional Development (CPD) for fire safety computer based training packages that interface with existing LFB computer systems and that are suitable for diverse learning styles within the LFB. The role will also require the postholder to deliver fire safety input face-to-face at various locations and other written interactive training resources as required and deliver the training.

The postholder must be able to use a variety of training delivery methods and use current teaching methods. They will be supplied with all relevant information on the subject. They will also be expected to be able to carry out gap analysis and other methods measuring success as well as producing training reports, course evaluation paperwork and report on training completion.

Further information about the main duties and responsibilities of the role are detailed in the job description. If you are unable to see the job description please visit our jobs pages at https://jobs.london-fire.gov.uk/alljobs/ to access the full advert.

To apply – complete the online application form and provide evidence to address the selection criteria under the assessment overview (see below). Your application will be marked against the responses you provide to the selection criteria. CVs will not be considered.

Benefits of working for LFB

  • 26 days’ holiday plus bank holidays
  • Option Absence Scheme
  • Flexible working including job share
  • Welfare Scheme
  • Use of Brigade Medical Adviser/physios
  • Season ticket loans
  • Equality Support Groups
  • Contributory Pension Scheme
  • Cycle to work scheme
  • Opportunity to access affordable accommodation

Please ensure you give yourself enough time to complete and submit your application. Late or un-submitted applications cannot be accepted.

Please note any correspondence received from us will be via e-mail and sent to the address you provide on your application form.

We value the diversity of our employees and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

Eligibility
Ideally an adult teaching qualification or equivalent.

Assessment Overview
Stage 1

Online application form and evidence to address the selection criteria.

As part of the online application form, candidates must provide evidence to address the following criteria:

Selection Criteria 1 – Experience of setting up and maintaining detailed development programmes .

Selection Criteria 2 – Experience of using a range of software applications and packages to produce training material to encompass different learning styles and disabilities together with good keyboard skills and an understanding of how IT systems can be utilised in relation to the duties of the post.

Selection Criteria 3 – Ability to develop CPD modules that comply with the organisational aims.

Selection Criteria 4 – An understanding of different learning styles and disabilities which affect the way staff learn, and retain information.

Your application will be sifted based on the responses provided to the above criteria and shortlisted candidates will be invited to stage 2.

Stage 2

Assessment stage.

The assessment process will consist of delivering a 10-minute micro Adult lesson on a Fire Safety topic (to be confirmed) and an Interview.

Assessment for this role is due to take place early/mid-December 2021 at either our assessment centre in Hammersmith or at LFB Headquarters in Central London. Please be advised that if you are unable to make the scheduled assessment date, we may not be able to make alternative arrangements.

Additional Information
In line with the Basic Personnel Security Standard (BPSS) employment checks will be completed by successful candidates, which will include a basic criminal records check. Successful candidate will be required to declare any convictions for offences which are not spent under the Rehabilitation of Offenders Act 1974 and any offer of employment is subject to the LFC receiving a criminal records disclosure which it considers satisfactory. Successful candidates should apply to the Disclosure and Barring Service (DBS) to get a copy of their criminal record and share the original disclosure certificate with the LFC. The check will only show convictions that are not ‘spent’. It will cost the successful candidates £23 (current charge) and usually takes up to 14 days.

Customer Service & Governance Officer

Customer Service & Governance Officer

An opportunity has arisen within our Information and Governance Team for a Customer Service and Governance Officer based at Headquarters in Sheffield.  The team are currently working to an agile working rota, with some days in the office and some working from home.

This is an addition to the existing customer focused team working alongside existing Officers in taking a lead role in implementing the Freedom of Information Act within SYFR.  This involves receiving requests, researching and providing advice on exemptions in liaison with Service Managers and provide responses meeting statutory deadlines.

You will also take a lead role alongside existing team members in processing Service compliments, complaints, commendations and other customer services functions.  This will involve extensive contact with Senior Officers and members of the public, supporting and advising Investigating Officers to ensure complaints are investigated and providing verbal and written responses by published deadlines.

You will be working with Senior Officers in providing a meeting report service for the Corporate Management Board, supporting Officers to ensure quality of information, timeliness and distribution of agendas and reports.

To be considered for this role you will have excellent customer focused communication skills having the ability to speak with members of the public and formulate written responses on behalf of the Service.  You will also have the skills to be able to liaise with all areas of the Service including Senior Officers to provide support and guidance for the team’s areas of work.

Although previous experience and an understanding of the Freedom of Information Act is an essential part of this role, full training will be provided to the successful candidate.

You will must have excellent MS Office IT experience, particularly MS Word and Excel to support the team’s governance work.

For more information about the role contact Tracey Wiles on 07825 009226.

A job description, person specification and application form for the role can be obtained via our website at http://www.syfire.gov.uk/jobs or by contacting our Recruitment Team at recruitment@syfire.gov.uk.

To apply for the post please download an application form from our website or contact recruitment@syfire.gov.uk.

Closing date for applications is 09:00 hours on Monday 22nd November 2021.

Interviews will be held week commencing Monday 29th November 2021; the proposed interview date is Wednesday 1st December 2021.

We offer 27 days annual leave (pro-rata) plus Bank Holidays.  Annual leave increases after 5 years’ service to 31 days, followed by an extra day a year up to a maximum of 36 days.  We also operate a generous flexi time attendance scheme.

Other benefits include; a cycle 2 work scheme, a free on site gym, enhanced maternity and paternity schemes and the opportunity to join the Local Government Pension Scheme.

All applications will be given equal consideration and we particularly welcome applications from individuals from Black or Minority Ethnic backgrounds (BME), women, those who identify as Lesbian, Gay, Bisexual or Transgender (LGBT) or are registered as disabled as these groups are currently underrepresented within our workforce. SYFR also offer a guaranteed interview scheme in relation to disability and further details of this can be found on our website.

Please note the appointment is subject to successful pre-employment screening i.e. asylum and immigration check, references, medical screening, substance misuse testing and Disclosure Scotland Criminal Records Check or Enhanced DBS check (formerly CRB) if applicable.

If you require any of our recruitment documents in larger print please contact our recruitment team as above.

Museum Curator

The Role
Post: Museum Curator
Salary: £15,633.20 per annum
Grade: FRS E
Salary range: £15,633.20 – £18,673.60 per annum
Contract type: Fixed Term
Working pattern: Part-time 2 days (14 hours per week)
Application closing date: Wednesday 17 November 2021 at 16:00 GMT

An exciting opportunity has arisen to join the Brigade’s Communications Department as the Museum Curator as part of a job share on a fixed term basis. The London Fire Brigade Museum is currently closed for planned relocation to our former headquarters at 8 Albert Embankment. This is part of a National Lottery Heritage Fund project to deliver a new museum.

In this busy role the successful candidate will work with the museum team to manage the LFB Museum and the new museum project. The post-holder will also play a part in the museum’s ambitious fundraising campaign through planning and attending a series of outreach and stakeholder events. The post-holder will also deliver an annual programme of engagement to increase access to the Brigade’s heritage collection whilst the museum is closed.

The role will also include some travel across London promoting and supporting the work of the museum.

We are looking for someone who is passionate about working in a museum environment, creative and dedicated to working with the current Curator to lead the museum through its relocation project. The successful candidate will have strong written and verbal communication skills and experience of working with a range of stakeholder both internal and external. The post-holder will also have experience of managing a team of volunteers.

The Museum curator post is initially advertised as 6 months fixed term contract due to current organisational changes; there may be the opportunity for extension.

Further information about the main duties and responsibilities of the role are detailed in the job description. Please visit our jobs pages at https://jobs.london-fire.gov.uk/alljobs/ to access the full advert.

To apply – complete the online application form and provide evidence of your experience, skills and knowledge to address the following selection criteria:

1 – Experience of managing and developing staff, together with an appreciation of the principles of effective team work.

2 – Experience of caring for a heritage collection including an understanding of Arts Council England Accreditation scheme and Spectrum guidelines.

3 – Effective oral and written communication skills with the ability to communicate with and present to a wide range of people.

4 – Good organisational and project management skills and initiative to manage own workloads with minimal supervision ensuring deadlines are met. Ability to respond to changing priorities and to work flexibly as a member of a team.

Your application will be marked against the responses you provide to the selection criteria. CVs will not be considered.

Benefits of working for LFB

  • Generous holiday plus bank holidays
  • Option Absence Scheme
  • Flexible working including job share
  • Welfare Scheme
  • Use of Brigade Medical Adviser/physios
  • Season ticket loans
  • Equality Support Groups
  • Contributory Pension Scheme
  • Cycle to work scheme
  • Opportunity to access affordable accommodation

Please ensure you give yourself enough time to complete and submit your application. Late or un-submitted applications cannot be accepted.

Please note any correspondence received from us will be via e-mail and sent to the address you provide on your application form.

Assessment Overview
Stage 1

Online application form and evidence to address the selection criteria.

As part of the online application form, candidates must provide evidence to address the following criteria:

Selection Criteria 1 – Experience of managing and developing staff, together with an appreciation of the principles of effective team work.

Selection Criteria 2 – Experience of caring for a heritage collection including an understanding of Arts Council England Accreditation scheme and Spectrum guidelines.

Selection Criteria 3 – Effective oral and written communication skills with the ability to communicate with and present to a wide range of people.

Selection Criteria 4 – Good organisational and project management skills and initiative to manage own workloads with minimal supervision ensuring deadlines are met. Ability to respond to changing priorities and to work flexibly as a member of a team.

Your application will be sifted based on the responses provided to the above criteria and shortlisted candidates will be invited to stage 2.

Stage 2

Assessment stage.

Assessment for this role is due to take place mid/late-November 2021 Please be advised that if you are unable to make the scheduled assessment date, we may not be able to make alternative arrangements.

Please note: Should you be shortlisted you may need to be able to conduct an interview over Microsoft Teams (a video conferencing service). You will be asked to provide relevant contact details for that to take place if shortlisted.

Additional Information
We value the diversity of our employees and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

In line with the Basic Personnel Security Standard (BPSS) employment checks will be completed by successful candidates, which will include a basic criminal records check. Successful candidate will be required to declare any convictions for offences which are not spent under the Rehabilitation of Offenders Act 1974 and any offer of employment is subject to the LFC receiving a criminal records disclosure which it considers satisfactory. Successful candidates should apply to the Disclosure and Barring Service (DBS) to get a copy of their criminal record and share the original disclosure certificate with the LFC. The check will only show convictions that are not ‘spent’. It will cost the successful candidates £23 (current charge) and usually takes up to 14 days.