1st Line ICT Desktop Technician
£22,369 – £24,054 per annum
37 hours per week
ICT Department, Hindlip Park
About Us
Every day we’re helping to save lives and keep the community safe – and not only by fighting fires. Behind the scenes at Hereford & Worcester Fire and Rescue Service, there are lots of other roles that people don’t see, helping to provide vital functions to keep us an efficient and effective Fire and Rescue Service.
An exciting, permanent opportunity has arisen in the ICT department, based at Service Headquarters, Hindlip Park.
The role of the 1st Line ICT Desktop Technician is to provide support to HWFRS users. The post holder will assist the IT Help Desk with the Logging and diagnosis, support and troubleshooting of desktop and software application issues and also with the maintenance and deployment of new IT equipment throughout the Service.
As a small and dedicated team everyone gains experience and exposure of a wider range of IT disciplines. The successful candidate will undertake training and development opportunities to aid progression in the department, including to 2nd Line Senior Technician roles.
The Person
The ideal applicant will have the following experience and knowledge:
– Experience in supporting a comprehensive range of ICT services in a business environment.
– A good working knowledge of the Microsoft Windows desktop platform.
– Experience in creating and administering user accounts and user groups within Microsoft Active Directory.
– A good working knowledge of Microsoft Windows file, folder and network shares permissions.
– Practical knowledge/understanding of desktop computing hardware and technologies.
– Experience of working with data networks, TCP/IP, DNS, DHCP and Ethernet networking.
– Experience of working with utility programs such as anti-virus, anti-spam, backup etc.
– An understanding of good practices relating to an ICT environment.
– A pragmatic approach to problem solving
– Good time management skills and the ability to work to deadlines
– The ability to display initiative and work without supervision
Reasons to Join Us
- 24 days annual leave entitlement increasing to 29 days after five years’ continuous service (plus bank holidays).
- Access to a local government pension scheme.
- Flexi-time scheme allowing you to have an element of flexibility over your working hours.
- Free On-site parking.
- Staff support networks.
- Emergency Services Discounts.
- Onsite canteen available.
- Landscaped surroundings.
For any further queries regarding the role, please contact Operational Support Manager Pete Chatwin on 01905 368 413.
To apply for this role please visit our website.
The closing date for applications is Sunday 4th December 2022 at 23:59 hours 2022. Interviews will take place w/c 12th December.
The successful applicant will be subject to a NPPV Level 3 Vetting Check, as we are co-located on West Mercia Police premises. Possession of a current, valid driving licence is also required.