ICT 2nd Line Service Desk Technician (Projects) – FTC

3 Month Fixed Term

Working Hours: 37 hours per week
Salary: £24,920 – £27,514 pa pro rata
Location: Kelvedon Park
Start Date: ASAP

We are looking for a well-rounded person who is responsible, accountable and professional. You need to be able to work effectively in a team environment with good communication skills. You will be an experienced ICT Service Desk Technician with evidence of strong ITIL Service Management Skills, predominantly incident management and service request. You will be able to work autonomously and take the wider view of work in the function, with the ability to support a number of ICT Delivery projects across our site, as well as managing activities on a busy Service Desk. You will champion the use of the ICT Service Management tool to ensure efficient and effective use of all resources, ensuring that all project tasks, incidents and service requests are handled in line with agreed processes and procedures aligning to ITIL best practice.

The ICT 2nd Line Service Desk Technician will have the following attributes:

• Previous experience providing IT support on a similar level
• Strong knowledge of IT hardware
• Logical thinking and troubleshooting skills
• Ability to build and set up desktops, laptops, tablets and VoIP phones
• Knowledge of networking technologies – LAN/WAN/Wi-Fi
• Previous experience working with Windows operating systems
• Active Directory experience (including Azure)
• Ability to build and deploy mobile devices
• Working within an ITIL environment
• 1st line support knowledge of MFP printers
• Knowledge of Intune will be advantageous.
• Knowledge of using and supporting Microsoft Teams and O365 products

Main Duties and Responsibilities:

• Support core business hours between 8:00am and 5:00pm
• Travel to remote sites using company vehicle when necessary to carry out local repairs/installations of ICT equipment, including desktop docks and VoIP handsets.
• Support Service Desk by acting as a Single Point of Contact to the Business in response to service requests and incidents
• Log all incidents or service requests received in the ITSM Tool following agreed procedures
• Triage reported incidents and make initial diagnosis before carrying out known solutions where applicable. Aim to resolve incidents at 1st/2nd line by using remote access tools where necessary.
• Respond and resolve more complex incidents and service requests within agreed operational target levels and escalate to 3rd level support teams within ICT and external suppliers.
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary utilising the ITIL framework.
• Create, maintain and publish relevant support documentation in order to assist colleagues in the quick resolution of their incidents and service requests and enable users to become more self-sufficient, providing advice and guidance on best practice within a defined range of requests.
• Maintain CMDB records in line with agreed process

The Application Process

Application – Initially you will apply via our website by attaching supporting statement. Your supporting statement should be a maximum of 750 words showing us how you meet the essential criteria of the person specification for the role. We love it when our applications write thorough supporting statements so don’t be afraid to go into detail! This will give us a great understanding of your skills and experience and how well you fit the role.

If successfully shortlisted you will be invited to competency based interview with questions centred around our Service’s competency framework.

Our Culture and Benefits

Here at Essex County Fire and Rescue Service we are committed to prioritising and promoting the wellbeing of our employees. Some of our benefits include:

• Flexible working hours
• Remote working opportunities
• Wellbeing and counselling service
• Physiotherapy services
• Affiliation with the Blue Light Card scheme
• Generous annual leave]
• Competitive pension scheme
• Career development opportunities

Application deadline: 11/08/2022

About Us

Essex Police, Fire and Crime Commissioner Fire and Rescue Authority is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

It is our policy to require all applicants for employment to disclose if you are currently being investigated by any regulatory body or have any decisions or sanctions pending or in progress in respect of your suitability to work for the Service.

You agree to inform the Service within 24 hours if you are subsequently investigated by any agency or organisation in relation to concerns about your behaviour towards children, young people or vulnerable adults.

The information you provide will be treated as strictly confidential and will be considered only in relation to the appointment for which you are applying.

We are an equal opportunities employer who welcomes applications from everyone and values diversity in our workplace. A commitment to promoting diversity and developing a workplace environment where all staff are treated with dignity and respect is central to our recruitment process. All applications will be considered solely on merit.

This role maybe subject to a standard/enhanced Disclosure and Barring Service (DBS) check.

3D Computer Animator

Scale 6

£25,419 – £27,514 per annum

37 hours per week

Fixed Term Two Year Contract

Based at Pershore Fire Station

The Role

An exciting opportunity has arisen for a talented individual to join Hereford & Worcester Fire and Rescue Service as a 3D Computer Animator.  This contract is anticipated to last for approximately two years.

With excellent communication skills and plenty of creative ideas, you will join the fast-paced National Operational Guidance Training project team. As the 3D Computer Animator, you will design and create a wide variety of materials in support of our Service. You will be responsible for projects from creative concept, design to implementation.

About Us

Every day we’re helping to save lives and keep the community safe – and not only by fighting fires.  Behind the scenes at Hereford & Worcester Fire and Rescue Service, there are lots of other roles that people don’t see, helping to provide vital functions to keep us an efficient and effective Fire and Rescue Service.

Reasons to Join Us

• 26 days annual leave entitlement increasing to 31 days after five years’ continuous service (plus bank holidays).
• Access to a local government pension scheme.
• Flexi-time and homeworking scheme allowing you to have an element of flexibility over your working hours.
• Free car parking at Service headquarters and across our 25 fire stations
• Access to an on-site gym
• Access to the Blue Light Card – the UK’s largest Emergency Services discount card

The closing date for applications is 29th August.

For any further queries regarding the role, please contact Station Commander Richard Young on 07973 152779 or ryoung@hwfire.org.uk.

ICT TECHNICIAN – ICT, STRATEGY & INTELLIGENCE DEPARTMENT (SID)

STAFFORDSHIRE FIRE & RESCUE SERVICE

Salary:  Grade 4 (£20,043 – £22,129)

Other Allowances:  20% Availability Allowance   (Technicians will be trained in on-call duties and expected to commence within 3-6 months of start date).

The post holder will be required to provide first/second line 24 hour technical support on a rota basis.  This will include weekends and bank holidays

Hours: 37 hours (Green Book) – Flexible working scheme in operation
Location: Based at SFRS Headquarters, Pirehill, Stone, Staffs, ST15 0BS

Status: Substantive

About the ICT Technician role:

To assist in the provision of an efficient and effective technical support team within the ICT Department.

Duties to include:

• Provide first and second level support service for all ICT resources for users across the Service. This includes fault identification, fault reporting, fault escalation, and liaising with external contractors and service level providers to ensure successful and timely resolution and outcomes.
• Provide maintenance of hardware and peripheral devices, including the installation and proving of hardware and software, and the testing of modifications made to applications as required.
• Provide technical support to Service users of information systems to diagnose and resolve Network, PC and Thin Client Terminal related problems to ensure systems remain available.
• Assist in the provision of support, and liaise on technical issues relating to systems and equipment in operational vehicles, stations and departments, and portable devices.
• Provide technical support for software, hardware, and communications equipment, assisting with rectification of system faults and problems.
• Provide first line support on the ICT Service Desk. Escalate issues that are out of scope using the established escalation procedure.  Document faults.  Open tasks and maintain accurate information and timely updates using the Service Desk recording system.  Update the knowledge base as and when required.
• Learn new application functionality, share best practices with team members, and apply new knowledge effectively.
• Assist with systems development, and security and integrity, ensuring maintenance routines and back-up services are provided.

Closing date for receipt of all applications is midnight 16th  August 2022

Crew Managers

Job Title: Crew Manager
Rank: WT Crew Manager B
Directorate: Response
Reporting to: Watch Manager

We have several substantive vacancies for Crew Managers on our Wholetime stations in the South East and South West of the county. This process may also identify candidates to fill future vacancies around the county.

We are looking for both firefighters with a positive attitude and strong skills and evidence in leading others who are looking to progress their careers, and existing Crew Managers who share our values and ethics and are looking to transfer into Essex County Fire and Rescue Service.

About us

To help us deliver our mission and to help us on our journey, we are looking for highly motivated individuals with an enthusiasm and aptitude for leading others as a Crew Manager on station in Essex.

About you

The right person for the role will be a role model to others on their station, demonstrating professionalism, an inclusive approach to leading others, and maintaining high standards. You will be committed to the development of yourself and others, and will be prepared to support your colleagues, alongside the operational responsibilities of a Crew Manager.

If you are excited by the opportunities to lead and support firefighters and think you could make a positive difference to our people and communities, we would love you to apply.

Eligibility Criteria

To be eligible to apply for the role, you must be able to demonstrate that you have:

> Held a substantive role as a wholetime Firefighter, and have been competent in role for a minimum of twelve months, or be wholetime Crew Manager

> Successfully completed all relevant operation assessments and compulsory courses to progress to Crew Manager (Initial Incident Command), and are competent for your current role

> No current live disciplinary or performance warnings, nor are you subject to any informal management for reasons of conduct or performance

> You must have a valid and current FiTech of 37 ml/kg/min, or be actively engaged in a programme of fitness

How to apply

Crew Managers from other FRS
Firefighters from other FRS

You are required to submit a supporting statement of no more than 750 words detailing how you meet the essential criteria of the Crew Manager person specification. Please ensure you have uploaded the supporting statement before clicking Apply. It is important that you provide as much evidence as possible as to how you meet the essential criteria of the person specification as this statement will be used to shortlist your application.

Assessment and selection

The assessment activity will take place in line with the Service’s Recruitment Policy and promotion approach and will involve the following activities:

Stage 1
Shortlisting against the person specification

Stage 2
Leadership and ethics presentation and interview

Stage 3
Role specific assessment (operational drill, in-tray, test paper)

Should you wish to have an informal discussion with regards to the role recruitment@essex-fire.gov.uk and we will make these arrangements for you

Closing date to be considered for this vacancy is 5pm, Monday 22 August 2022

Essex Police, Fire and Crime Commissioner Fire and Rescue Authority is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

It is our policy to require all applicants for employment to disclose if you are currently being investigated by any regulatory body or have any decisions or sanctions pending or in progress in respect of your suitability to work for the Service.

You agree to inform the Service within 24 hours if you are subsequently investigated by any agency or organisation in relation to concerns about your behaviour towards children, young people or vulnerable adults.

The information you provide will be treated as strictly confidential and will be considered only in relation to the appointment for which you are applying.

We are an equal opportunities employer who welcomes applications from everyone and values diversity in our workplace. A commitment to promoting diversity and developing a workplace environment where all staff are treated with dignity and respect is central to our recruitment process. All applications will be considered solely on merit.

Administrative Officer (TSS)

The Role
Post: Administrative Officer (TSS)
Salary: £31,034 per annum
Grade: FRS C
Salary range: £31,034 – £37,256 per annum
Contract type: Permanent
Working pattern: Full-time
Application closing date: Monday 22 August 2022 at 16:00 GMT

London Fire Brigade is London’s Fire and Rescue service – one of the largest firefighting and rescue organisations in the world. We are here to make London a safer city. Employing over 5000 people across our operational team (our firefighters), control (our call handlers who answer 999 calls), fire safety and our non-operational team (our team who work behind the scenes to support our front-line services).

Following a recent department restructure within the Fleet Liaison Engineering and Equipment Team (FLEET) an opportunity has arisen to work alongside our operational colleagues and the Vehicles and Equipment contractor in ensuring LFBs requirements are met. FLEET are dynamic, lively and fast paced. The team has recently come under new management and is embracing innovation and change initiatives aimed at building operational assurance, strategic resilience and best practice delivery. This will enable FLEET to meet the Brigades core strategic change plan objectives as well as best respond to Mayoral direction. As such the team is currently expanding resulting in this excellent opportunity for a candidate who is motivated to provide a full range of administrative support to the Deputy Assistant Commissioner and the wider TSS management team.

This is a full-time role is based at Union Street/Home working and involves occasional travel to any of LFB’s fire stations, Ruislip Workshops, OSG at Croydon and strategic partner locations. The post holder will be the point of contract between internal and external business partners and stakeholders and amongst your skills you will be expected to be self-motivated, be an effective and supportive team player and be strategically minded.

Further information about the main duties and responsibilities of the Administrative Officer role are detailed in the job description. To see the job description please visit our jobs pages at https://jobs.london-fire.gov.uk/alljobs/ to access the full advert.

To apply, please complete the online application, provide a cover letter clearly outlining the relevant experience, skills and knowledge set out in the selection criteria of the job description and upload a copy of your up-to-date CV.

Benefits of working for LFB

• 26 days’ holiday plus bank holidays
• Option Absence Scheme (which can result in an additional 12 days annual leave for staff at this grade)
• Flexible working including job share
• Welfare Scheme
• Use of Brigade Medical Adviser/physios
• Season ticket loans
• Equality Support Groups
• Contributory Pension Scheme
• Cycle to work scheme
• Opportunity to access affordable accommodation

Please ensure you give yourself enough time to complete and submit your application. Late or un-submitted applications cannot be accepted.

Please note any correspondence received from us will be via e-mail and sent to the address you provide on your application form.

We value the diversity of our employees and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

Assessment Overview
Stage 1

Online application, CV and cover letter (sift). Shortlisted candidates will be invited to stage 2.

Stage 2

Assessment for this role is due to take place in September. Please be advised that if you are unable to make the scheduled assessment date, we may not be able to make alternative arrangements.

Please note: Should you be shortlisted you may need to be able to conduct an interview over Microsoft Teams (a video conferencing service). You will be asked to provide relevant contact details for that to take place if shortlisted.

Additional Information
In line with the Basic Personnel Security Standard (BPSS) employment checks will be completed by successful candidates, which will include a basic criminal records check. Successful candidate will be required to declare any convictions for offences which are not spent under the Rehabilitation of Offenders Act 1974 and any offer of employment is subject to the LFC receiving a criminal records disclosure which it considers satisfactory. Successful candidates should apply to the Disclosure and Barring Service (DBS) to get a copy of their criminal record and share the original disclosure certificate with the LFC. The check will only show convictions that are not ‘spent’. It will cost the successful candidates £23 (current charge) and usually takes up to 14 days.

Carbon Reduction Strategy Manager

The Role
Post: Carbon Reduction Strategy Manager
Salary: £47,384 per annum
Grade: FRS F
Salary range: £47,384 – £61,529 per annum
Contract type: Permanent
Working pattern: Full-time
Application closing date: Friday 12 August 2022 at 16:00 GMT

The postholder will be responsible for providing a professional service for the oversight of all upgrades planned reference Energy efficiency and carbon reduction.

Lead the Carbon strategy (2019) to achieve 60% by 2025 and a further target of Carbon Zero by 2030.

Provides professional advice and leadership on all related Mechanical and Electrical Energy and carbon efficiency matters across LFB capital assets Lead the development and updates needed for the LFB strategic carbon reduction programme across Property and Fleet .

Work closely with colleagues across LFB to ensure the delivery and assurance of the Carbon Zero programme, including the use of BMS data.

Further information about the main duties and responsibilities of the role are detailed in the job description. To see the job description please visit our jobs pages at https://jobs.london-fire.gov.uk/alljobs/ to access the full advert.

To apply, please complete the online application, provide a cover letter clearly outlining the relevant experience, skills and knowledge you have to successfully perform this role (see the job description below) and upload a copy of your up-to-date CV.

Benefits of working for LFB

• 26 days’ holiday plus bank holidays
• Option Absence Scheme (which can result in an additional 12 days annual leave for staff at this grade)
• Flexible working including job share
• Welfare Scheme
• Use of Brigade Medical Adviser/physios
• Season ticket loans
• Equality Support Groups
• Contributory Pension Scheme
• Cycle to work scheme
• Opportunity to access affordable accommodation

Please ensure you give yourself enough time to complete and submit your application. Late or un-submitted applications cannot be accepted.

Please note any correspondence received from us will be via e-mail and sent to the address you provide on your application form.

We value the diversity of our employees and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

Assessment Overview
Stage 1

Online application, CV and cover letter (sift). Shortlisted candidates will be invited to stage 2.

Stage 2

Assessment for this role is due to take place late August. Please be advised that if you are unable to make the scheduled assessment date, we may not be able to make alternative arrangements.

Please note: Should you be shortlisted you may need to be able to conduct an interview over Microsoft Teams (a video conferencing service). You will be asked to provide relevant contact details for that to take place if shortlisted.

Additional Information
In line with the Basic Personnel Security Standard (BPSS) employment checks will be completed by successful candidates, which will include a basic criminal records check. Successful candidate will be required to declare any convictions for offences which are not spent under the Rehabilitation of Offenders Act 1974 and any offer of employment is subject to the LFC receiving a criminal records disclosure which it considers satisfactory. Successful candidates should apply to the Disclosure and Barring Service (DBS) to get a copy of their criminal record and share the original disclosure certificate with the LFC. The check will only show convictions that are not ‘spent’. It will cost the successful candidates £23 (current charge) and usually takes up to 14 days.

Prevention Engagement Officer

The Role

A permanent opportunity has arisen in the Prevention Department.

As the Prevention Engagement Officer, you will be a key driver in increasing the number of Home Fire Safety Visit Referrals received by HWFRS through partnership working, targeted campaigns and effective communication with our communities. In addition, you will support with delivering community safety initiatives and events at district level in support of the Service’s Prevention Strategy. The role will provide continuity of services between operational crews, Prevention and the local community. You will also promote HWFRS services and safety messages through cost effective and innovative communication, promoting community well-being and provision of appropriate support to local communities to increase safety and quality of life.

Please note, the successful candidate would be expected to engage in a flexible working approach, as the role entails some weekend and evening work as well as occasional early starts.

The Person

Experience and knowledge:

• Experience of planning, organising, implementing and evaluating campaigns, displays and events.
• Experience of networking and multi-agency working.
• Experience of managing staff and problem solving.
• An understanding of the effects of social exclusion.

Additional requirements:

• A current full driving licence.
• Awareness and understanding of issues relating to Community Safety work.
• Knowledge of equality and diversity and how they impact on community safety work
• The successful applicant will be subject to a basic DBS check.

About Us

Every day we’re helping to save lives and keep the community safe – and not only by fighting fires.  Behind the scenes at Hereford & Worcester Fire and Rescue Service, there are lots of other roles that people don’t see, helping to provide vital functions to keep us an efficient and effective Fire and Rescue Service.

Reasons to Join Us

• 26 days annual leave entitlement increasing to 31 days after five years’ continuous service (plus bank holidays).
• Access to a local government pension scheme.
• Flexi-time scheme allowing you to have an element of flexibility over your working hours.
• The closing date for applications is 29th August 2022 at 23:59. Interviews to be held the second week in September.

For any further queries regarding the role, please contact please contact Watch Commander James Gough on 07469916126 or jgough@hwfire.org.uk