The Scottish Fire and Rescue Service would like to invite applications for the post of Business Architecture, Analysis & Continuous Service Improvement Manager based at a location that is flexible across Scotland, on a permanent basis, working 35 hours per week.
This is a full-time post however applications from individuals seeking to work on a part time, job share, or flexible working basis would be considered.
The Business Architecture, Analysis and Continuous Service Improvement Manager is responsible for providing analytical capabilities in support of SFRS’ strategic portfolio of change.
The Business Architect is responsible for taking a lead role in the transformation of SFRS and ensuring critical deliverables, such as business capability models, business capabilities, and value streams, are developed and implemented.
The Business Architect interprets and develops the strategy for the operational needs of SFRS and designs an effective architecture for business process management. The architect fleshes out business capability maps and value streams to link strategy and execution and helps reorganise and restructure the IT enablement process.
The business architect’s responsibilities include direct line management of the Strategic Business Analysis and Continuous Service Improvement teams as well as synergising with other disciplines to achieve enterprise objectives. This includes binding business architecture with other aspects of the organisation such as strategy development, business analysis, process improvement and technology roadmaps.
The main responsibilities of the Business Architect are: assume line management and responsibility for the Business Analysis and Continuous Service Improvement teams and their outputs, spanning a significant number of complex and inter-dependent, organisational wide programmes, projects and continuous improvement initiatives, develop and deliver the Business Architecture, Analysis and Improvement strategy, ensuring that there are clear links between the organisational strategy and the strategic portfolio delivery plan by identifying opportunities to initiate and deliver change in accordance with the organisation’s strategic roadmap. Lead the Business Analysts and Continuous Improvement experts in analysing and identifying strategic and operational opportunities for efficiencies and improvements, developing business requirements and specifying effective business processes changes, through improvements in technology, systems, data & MI, operating procedures and aspects of wider organisation change. Translate to senior management technical complexities and identify potential solutions which drive benefit at the earliest opportunity.
Bring together research, design, business and technology that helps the SFRS work with the public to design services that meet their needs, wants and expectations, support the organisation in designing and delivering its future end-state and organisational blueprint. Provide significant contribution into the development of the strategic roadmap for change by analysing the current state and identifying opportunities for improvements and efficiencies and in cost and process.
Conduct horizon scanning activities to ensure alignment of proposed solutions with current/future industry standards and direction of travel. Definition, implementation, and execution of the processes for the definition, maintenance, and conformance management of the Business Architecture. Maintenance of the key Business Architecture deliverables. Leading and managing the Business Analysis and Continuous Service Improvement team, ensuring that analysis services are deployed and managed effectively across the strategic portfolio. This will include (but not limited to) supporting development of business cases and benefits, impact assessments, requirements gathering and definition, coordinating and managing testing and process mapping and management.
Lead the deployment of Continuous service improvement including LEAN six sigma initiatives either locally within the service or as part of the strategic portfolio, and the establishment and maintenance of contacts within business units and information system programs to understand business processes and business drivers, business requirements, solutions strategies, alternatives, etc., being considered and/or implemented.
Business Architectural leadership in the resolutions of inter-program and inter-project issues, on-going publicity and communication of the Business Architecture both within the information systems community and the Business unit Ongoing research and assessment of new technology for potential use within the Business unit, development of the Business Architecture, coordinating all Business Architecture activities across SFRS, developing and Coordinating Business Architecture Plans, auditing compliance within the Business Architecture standards.
Serving as an advisor to senior business management on business information integration strategies, working with stakeholders in strategy development, initiative delivery and solution selection to test and validate business context and insight, leading a group of stakeholders to identify and achieve organisational goals, addressing conflict where necessary and building consensus, ensuring alignment between discrete business areas and the overarching business objectives.
Using excellent communication skills and the ability to translate technical terminology and complex concepts into language your customers understand, developing tailored artefacts for your customers, to enable informed decision making, meeting the needs of all stakeholders. Shared understanding is valued over prescribed documentation.
Developing models to enable analysis of the business, the identification and articulation of business challenges and opportunities and the exploration of design options and their impact, using business capabilities that transcend functional and organisational boundaries to develop roadmaps to articulate the as-is and to-be state of the business and the transition between these in a value focussed manner.
Making strategic recommendations at Senior Leadership level and transformation roadmap planning, provide support in developing departmental budgets, provide support, advice and guidance in developing business cases and securing the appropriate levels of budgetary funding for change initiative and continuous improvement activities.
Essential criteria for this role would include Graduate calibre or equivalent work-based experience, at least 7 years of proven and demonstrable experience in Business Architecture, Business Analysis and Continuous Improvement, excellent attention to detail and able to produce high quality analytical outputs and presentations for senior stakeholders at all levels within and outside of SFRS, Certified professional standards such as TOGAF, BIZBOK or equivalent experience, Certification in LEAN Six-sigma or equivalent business improvement approach, demonstrable experience of leading teams, knowledge of Financial management, experienced in requirements elicitation and writing, experienced in workshop facilitation, experience of Agile Excellent communication and presentation skills, knowledge of the Scottish Fire and Rescue Service and the wider public sector and a wider experience and capability in technology-enabled rethinking and reengineering of business models.
Desirable criteria would be excellent problem-solving skills and knowledge of investigation techniques, excellent general business knowledge, excellent understanding of processing modelling and use of relevant tools (preferably BPMN2)
Full details of the role and our recruitment process can be found in the attached information pack.
Salary on appointment will normally be at the lower salary point, with progression subject to regular review – in line with the SFRS performance appraisal arrangements. A higher salary placing will be considered in exceptional circumstances subject to experience demonstrated.
This post is also subject to the provision of the Rehabilitation of Offenders Act 1974 (Exclusions and Exemptions) Scotland Order 2013. Therefore, the successful candidate’s will be subject to a Standard Disclosure record check through Disclosure Scotland.
The Scottish Fire and Rescue Service is an Equal Opportunities employer and encourage applications from all sectors of the community. In addition, we are committed to being a “Disability Confident Employer” and will ensure that all applicants who meet the essential criteria for the role are invited for interview.
If you would like to apply in a different format, please email SFRS.PODVacancies@firescotland.gov.uk.
Please note, a fully completed application form must be submitted as SFRS do not accept CVs in support of applications for employment.