Business Support Manager
Salary: £43,421- £48,474 per annum, Grade 6
Hours: Full time 37 hours per week
Location – Service Headquarters, Calcot, Reading
Excellent annual leave allowance of 30 days, flexible working, onsite gym, parking facilities and a Local Government Pension Scheme are available
Royal Berkshire Fire and Rescue Service (RBFRS) provides prevention, protection and response services across the county of Berkshire. 12 wholetime and six on-call fire stations cover 486 square miles, from Langley in the East to Lambourn in the West. It serves a diverse cultural population of 911,400, 24 hours a day, 365 days a year.
About you:
Are you an individual with passion and drive to deliver activity contributing to improving services to the public? Do you enjoy working for a fast paced and dynamic organisation? An exciting opportunity has arisen for a highly motivated and proactive individual for the position of Business Support Manager.
The key focus of this role is:
- To lead and manage the Business Support Team ensuring the appropriate allocation of team resources according to priorities.
- Be responsible for the day-to-day management of the Team in accordance with RBFRS people management processes.
- Define, agree, and monitor service levels with customers and monitor delivery against service level agreements ensuring delivery within available resources.
- Develop customer service standards and KPIs and manage the business support function against agreed indicators and standards.
- Ensure appropriate quality control processes are in place and monitor the quality-of-service provision
- Manage the organisation and successful delivery of specific events and visits
- Undertake project management and budget monitoring
- Prepare management and Committee reports
Key role requirements (knowledge, skills, and experience):
- Ability to make decisions within own area of responsibility, demonstrating strategic skills
- Ability to confidently use persuasion, influencing or negotiating techniques to influence others in a range of situation.
- Have experience of planning and organising team work or co-ordinating complex activities to meet demand
- Ability to effectively cope with conflicting and complex demands and be able to prioritise to ensure timely delivery of quality outcomes/projects
- Ability to communicate effectively with a high level of interpersonal skills
- Ability to coach, teach and develop others and have experience of managing all aspects of a large, high-performing multi-disciplinary team
- Have experience of managing and improving complex business processes
Application and selection process
If you are interested in applying for this position, click Apply Now.
Please see the link to the Job Profile/Person Specification.
Appointment is conditional upon undertaking a Standard Disclosure and Barring Service (DBS) check.
Rechecks will be required in line with the Disclosure and Barring Service (DBS) and Recruitment of Ex-Offenders Policy.
For further details about the role or to simply discuss any adaptations or adjustments we can make to assist you in your application or with our recruitment process please contact Paul Bremble, Head of Corporate Services at bremblep@rbfrs.co.uk to arrange an informal discussion.
Please note we do not accept applications via Agencies or CVs without an accompanying application form.
Closing date for applications is 17:00 hours 15 March 2024
It is anticipated that the assessment process will run week commencing
25 March 2024
Anticipated start date: ASAP following recruitment process
Please note that is your personal responsibility to check whether by applying / accepting this position it would result in any Annual Allowance implications. A breach in the Annual Allowance threshold could result in a Tax charge
Please view our privacy notice via this link Applicant Privacy Statement.
Royal Berkshire Fire and Rescue Service values your individuality, your diversity, and your dignity. All are welcome here. Inclusion, diversity and equality are principles which guide our decisions and will be visible throughout the Service, and we will continually work to improve in these areas.
We are committed to creating an inclusive culture of dignity and trust where everyone feels safe and comfortable to bring their whole self to work.
Simply: The communities we serve are varied and diverse, we should be too.
Applications are welcome for job-share or part time arrangements please enquire on application.
All applications are considered on merit alone. We are a Disability Confident Leader – if you meet the essential criteria of the role, you will be guaranteed an interview if you choose to opt into the Offer of an Interview Scheme (formerly known as the Guaranteed Interview Scheme).