Crew Manager Promotion Process 2024

Applications are invited from competent, experienced, substantive Firefighters and temporary and substantive Crew Managers for our Fulltime Crew Manager promotion process . The Service is looking for individuals who will put our communities first, act with integrity, dignity and respect and be positive role models whilst actively promoting equality, diversity and inclusion. 

To be considered for this pipeline, applicants will need to provide or evidence:

A completed application form
Continuing professional development
A current Performance Development Review
They hold or are working towards the required qualifications on the CM Employee Specification
They have no live disciplinary or performance sanctions, at the point of application*
Candidates will be required to pass a medical and fitness test commensurate with the appropriate operational role for HFRS personnel*
*These will form part of the pre-employment screening process undertaken by HR and OH.

Selection process:

Application and supporting evidence as set out above
Panel interviews
 To apply, please submit a completed application form and supporting documentary evidence to talentpipeline@humbersidefire.gov.uk by midnight on Wednesday 8 May 2024.  The Service regrets that applications received after this date or submitted without the correct documentary evidence, will not be considered.  Please note that AI should not be used to generate your application form. Application forms are an important part of the process and should be an authentic reflection of your knowledge and experience.

A practical validation of fireground skills will be part of the process. The purpose of this is to enable individuals to demonstrate a safe and effective performance, to the satisfaction of the Service, when delivering Watch development sessions.  All applicants will be required to demonstrate competence in the planning and delivery of a development session, based on the standard practices specified in the Fire Service Training Manual, a copy of which is attached for your information. These validation exercises will take place in District and be assessed by District SM and Organisational Development against set criteria.

Candidates deemed to be appointable on either a substantive or temporary basis will be offered vacancies in rank order as they arise or in accordance with Service need which will always take priority. The specific position offered will be determined by the available positions across the Service at the time. In applying for the process candidates accept that they will accept any CM post that is offered. Candidates who subsequently decline an offer of a post will be removed from the current process.

For an informal discussion about the role of Crew Manager, please contact Group Manager Steve Hellewell (shellewell@humbersidefire.gov.uk)

Applicants who require reasonable adjustments for disabilities at any stage of the selection process are invited to contact the HR team, by email (talentpipeline@humbersidefire.gov.uk) for a further discussion around the support that is available

Here at Humberside Fire and Rescue Service, our people are what make us unique and every individual who shares our values has a voice to add to our story.  We are committed to preserving our inclusive culture and promoting a sense of belonging.  We believe we grow and learn better with a diverse team of employees and, as a result, we always appoint the best applicants based on what they can bring to our organisation, drawing on the differences in who we are, how we think and what we’ve experienced.

Operational Equipment Manager

Operational Equipment Manager

Fire Service Headquarters, Bradford

£36,648 to £39,186 per annum

The successful post holder ensure operational personnel are provided with up to date, compliant and serviceable equipment to ensure their safety and operational effectiveness. Please see the attached job description for a full list of roles and responsibilities. 

The post is subject to a Disclosure and Barring Service Check and the possession of current valid driving licence. 

We offer an excellent package, including Local Government Pension Scheme, free parking, 37 hour flexible working week, an employee assistance programme, training and development, sports and social clubs with free use of gym. 

For further details of this and all our vacancies and to apply online please visit www.wyfs.co.uk/careers. Closing date for all applications is Sunday 12th May 2024.            

We are an equal opportunities employer; we value and celebrate equality, diversity & neurodiversity and inclusion. We particularly welcome candidates from communities that are currently under-represented at WYFRS, including women, Black, Asian & Minority Ethnic applicants and applicants with disabilities. We can offer support and adjustments for candidates and staff who experience barriers to work that result from health conditions or Specific Learning Differences, such as dyslexia. 

WYFRS is a ‘Real Living Wage’ employer and have been rated ‘good’ by HMICFRS in all areas of our service. 

Business Fire Safety Inspecting Officer – Building Safety Regulator

An opportunity has arisen within our Business Fire Safety Department for a Business Fire Safety Inspecting Officer who will work specifically with the Building Safety Regulator.

The Building Safety Regulator is a new regulatory body established as part of the Health Safety Executive that regulates higher risk buildings and helps professionals in design, construction and building control to improve their competence.  As a Business Fire Safety Inspecting Officer, your role will support the delivery of BSR work across the 4 regional Fire Services (West Yorkshire, South Yorkshire, North Yorkshire and Humberside), delivering both Gateway work and multi team inspections of High Rise Residential Buildings across the region.

The successful candidate should either be fully qualified to Level 4 Diploma in Fire Safety (Auditor) or willing to undergo training to gain the qualification.

We are looking for career-minded people who are up for a challenge and are passionate about their communities, to join us in this exciting role.

You must be great with people, confident to learn new things and eager to save lives by helping us to enforce laws, which are designed to keep us all safe.

The overall purpose of the role will be to contribute to the risk reduction aims and objectives of South Yorkshire Fire and Rescue, and the discharge of its statutory fire protection duties and responsibilities by:

·         Undertaking regulatory fire safety audits, and related activities.

·         Providing fire safety advice, guidance, engagement and technical support.

To be considered you will require a basic knowledge of the role South Yorkshire Fire Authority has in enforcement within the business community and the importance of providing a professional and quality service.

Applicants must:

•           Where possible have experience in working with the public

•           Have excellent written and communication skills

•           Have the ability to plan, manage and prioritise workloads

•           Have a current full driving licence

You should have either, the Level 4 Diploma in Fire Safety (Auditor) or, be willing to undergo training to gain the qualification. Qualified candidates will start on a Grade 7, as a Trainee you will start at Grade 4, then as you successfully progress though the Business Fire Safety Training Pathway, you will progress up to Grade 6, onto the full Grade 7, when qualified.

For more information about the role contact Business Fire Safety Manager Amy Jenkinson on 07768878588.

A job description and person specification for the role can be obtained via our website at http://www.syfire.gov.uk/jobs or by contacting our Recruitment Team at recruitment@syfire.gov.uk

To apply for the post please download an application form from our website or contact recruitment@syfire.gov.uk

Closing date for applications is at 17:00 Hours on Friday 10th May 2024.

Interviews will be held week commencing Monday 20th May 2024.

New starters will commence on the bottom of the salary grade and will receive increases to the top of the grade on an incremental basis. We offer 28 days annual leave (pro-rata) plus Bank Holidays.  Annual leave increases after 5 years’ service to 32 days, followed by an extra day a year up to a maximum of 37 days.  We also operate a generous flexi time attendance scheme.

Other benefits include; a cycle 2 work scheme, free on site gyms, access to great social clubs, free parking, enhanced maternity and paternity schemes and the opportunity to join the Local Government Pension Scheme.

All applications will be given equal consideration and we particularly welcome applications from individuals from ethnic minority backgrounds, women, those who identify as Lesbian, Gay, Bisexual, Transgender, or Other (LGBT+) or are disabled as these groups are currently underrepresented within our workforce. SYFR also offer a guaranteed interview scheme in relation to disability and further details of this can be found on our website.

Applications from job share candidates will be considered and all applications will be given equal consideration.

Please note the appointment is subject to successful pre-employment screening i.e. asylum and immigration check, references, medical screening, substance misuse testing and Disclosure Scotland Criminal Records Check or Enhanced DBS check (formerly CRB) if applicable.

South Yorkshire Fire & Rescue’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People.  All staff are expected to share this commitment.

If you require any of our recruitment documents in larger print please contact our recruitment team as above.

Business Development Manager – NFCC

  • Location: Home based with UK-wide travel, as required/on occasion
  • Contract details: Fixed term contract for 12 months (possibility to extend)
  • Salary: £40,000-£45,000 per annum
  • Hours: Full-time
  • Directorate:​ Strategy, Insight and Portfolio​
  • Reporting to: Head of Commercial & Events
  • Responsible for: N/A

The NFCC is a charity and membership organisation, representing all Fire and Rescue Services across the UK. We are the professional voice of fire and rescue services.  

The NFCC is seeking to grow and diversify its income so we can be more sustainable into the future, better equipped to deliver against our charitable objects. 

To support this mission, we are seeking an experienced Business Development Manager to help drive our new commercial strategy and increase our income from business and commercial activity. 

Who are we looking for:

The successful candidate will be a dynamic, forward thinking, team player with a ‘can do’ attitude and a real passion to deliver as part of an expanding team with ambitious growth plans.  

You will have significant experience in business development and / or income generation with a proven track record of generating income and meeting targets with strong commercial awareness.  

You will have excellent communication and engagement skills, with the ability to work with a wide range of senior stakeholders including members, potential members, Charity Trustees, commercial suppliers and more widely.  

You will be confident in managing, inspiring and engaging with both external and internal stakeholders and be a flexible and committed team player.  

What you will be doing: 

Main Role Responsibilities

  • To work with the Head of Commercial and Events on the development of the commercial strategy with the support of Trustees, the senior leadership team, members and other staff and stakeholders as necessary.
  • To be responsible for identifying and delivering key income streams, as outlined in the commercial strategy to meet agreed financial targets and KPIs.
  • To manage existing and develop new relationships with customers to ensure customer satisfactions whilst achieving and maximising income opportunities.
  • Measure and evaluate the success of the commercial strategy business development and income generation workstreams.
  • To represent the NFCC to corporate audiences and at corporate events, delivering pitches and presentations.  
  • To continually be researching new business opportunities for specific target markets. 
  • To develop new corporate partnerships through relationship building.  
  • To be responsible for the account management of appropriate partnerships and provide the highest level of relationship management.  
  • Preparation of reports, briefing papers and other information on various matters, when required.to the senior management team and Trustees including liaison with senior members and officers across the National Fire Chiefs Council, other relevant staff across Fire and Rescue Services.  
  • Act as liaison and first point of contact for commercial enquiries into the NFCC and  dealing with them as appropriate. Enquiries may be from within the organisation, other fire and rescue services or elsewhere. 
  • To create and assist in the drafting of timely and well-informed reports, business cases and provide advice regarding commercial developments.  
  • Develop an effective network with Fire and Rescue Service sector groups and other internal and external stakeholders. 
  • Establish and maintain management processes and systems that provide for clear and understandable management information. 

How to apply:

Please send your CV and a supporting statement to recruitment@nfcc.org.uk by 14th May 2024.

Your supporting statement should set out your relevant knowledge, skills and experience against the job description. It should be no more than two sides of A4.

Please see the full Job Description on our website

NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.

NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.

Civil Contingencies Officer

The Scottish Fire and Rescue Service (SFRS) would like to invite applications for the post of Civil Contingencies Officer based at SFRS ICT Centre of Excellence & Offices, Johnstone , covering the East Renfrewshire, Renfrewshire and Inverclyde LSO Area.   This is a permanent post, working 24 hours per week.

This is a part time post working 24 hours per week, however applications from individuals seeking to work on a flexible working basis would be considered.

This is an excellent opportunity, to work as part of a team developing and implementing arrangements for all internal and external stakeholders involved in emergency planning preparedness within the remit of the Scottish Fire and Rescue Service.  The post holder will guide and advise senior officers on business continuity issues and implement the requirements of the Civil Contingencies Act 2004 and subsequent legislation.

The successful candidate must commit to study towards and achieve a Professional Development Award in Resilience Management and will ideally have relevant experience in a category 1 response environment.  Strong written and verbal communication skills, an awareness of politically sensitive issues, the ability to collate and interpret information from a range of sources, experience of development and delivery of training and the ability to produce reports is required.  In addition, it is essential that candidates have IT skills (in particular MS Office packages), excellent forward planning skills, the ability to work under pressure to meet deadlines and have a proven ability to interpret and apply policies and procedures.   

You will be required to represent the Scottish Fire and Rescue Service at a range of multi-agency forums, it is therefore necessary that you have previous experience of actively participating in meetings, an awareness of confidentiality and a proven track record of building relationships with other agencies.

A knowledge of the Scottish Fire and Rescue Service, particularly operational issues, and the Civil Contingencies Act would be desirable, as would project management experience.

Full details of the role and our recruitment process can be found in the attached information pack. 

Salary on appointment will normally be at the lower salary point, with progression subject to regular review – in line with the SFRS performance appraisal arrangements.  A higher salary placing will be considered in exceptional circumstances subject to experience demonstrated.

This post is also subject to the provision of the Rehabilitation of Offenders Act 1974 (Exclusions and Exemptions) Scotland Order 2013. Therefore, the successful candidate’s will be subject to a Standard Disclosure record check through Disclosure Scotland.

Appointment to this post is subject to security vetting and the successful applicant must be willing to undergo UK Security Vetting at Security Check (SC) Level.

The Scottish Fire and Rescue Service is an Equal Opportunities employer and encourage applications from all sectors of the community. In addition, we are committed to being a “Disability Confident Employer” and will ensure that all applicants who meet the essential criteria for the role are invited for interview.

If you would like to apply in a different format, please email SFRS.PODVacancies@firescotland.gov.uk.

Please note, a fully completed application form must be submitted as SFRS do not accept CVs in support of applications for employment.

Civil Contingencies Officer

The Scottish Fire and Rescue Service (SFRS) would like to invite applications for the post of Civil Contingencies Officer based at SFRS Perth Community Fire Station, covering the Perth, Kinross, Angus and Dundee (PKAD) LSO Area.   This is a permanent post, working 24 hours per week.

This is a part time post working 24 hours per week, however applications from individuals seeking to work on a flexible working basis would be considered.

This is an excellent opportunity, to work as part of a team developing and implementing arrangements for all internal and external stakeholders involved in emergency planning preparedness within the remit of the Scottish Fire and Rescue Service.  The post holder will guide and advise senior officers on business continuity issues and implement the requirements of the Civil Contingencies Act 2004 and subsequent legislation.

The successful candidate must commit to study towards and achieve a Professional Development Award in Resilience Management and will ideally have relevant experience in a category 1 response environment.  Strong written and verbal communication skills, an awareness of politically sensitive issues, the ability to collate and interpret information from a range of sources, experience of development and delivery of training and the ability to produce reports is required.  In addition, it is essential that candidates have IT skills (in particular MS Office packages), excellent forward planning skills, the ability to work under pressure to meet deadlines and have a proven ability to interpret and apply policies and procedures.   

You will be required to represent the Scottish Fire and Rescue Service at a range of multi-agency forums, it is therefore necessary that you have previous experience of actively participating in meetings, an awareness of confidentiality and a proven track record of building relationships with other agencies.

A knowledge of the Scottish Fire and Rescue Service, particularly operational issues, and the Civil Contingencies Act would be desirable, as would project management experience.

Full details of the role and our recruitment process can be found in the attached information pack. 

Salary on appointment will normally be at the lower salary point, with progression subject to regular review – in line with the SFRS performance appraisal arrangements.  A higher salary placing will be considered in exceptional circumstances subject to experience demonstrated.

This post is also subject to the provision of the Rehabilitation of Offenders Act 1974 (Exclusions and Exemptions) Scotland Order 2013. Therefore, the successful candidate’s will be subject to a Standard Disclosure record check through Disclosure Scotland.

Appointment to this post is subject to security vetting and the successful applicant must be willing to undergo UK Security Vetting at Security Check (SC) Level.

The Scottish Fire and Rescue Service is an Equal Opportunities employer and encourage applications from all sectors of the community. In addition, we are committed to being a “Disability Confident Employer” and will ensure that all applicants who meet the essential criteria for the role are invited for interview.

If you would like to apply in a different format, please email SFRS.PODVacancies@firescotland.gov.uk.

Please note, a fully completed application form must be submitted as SFRS do not accept CVs in support of applications for employment.

Watch Manager Control

Suffolk County Council – Ipswich, Suffolk IP1 5PB
£38,979 per annum (development) or £42,665 per annum (competent)
42 hours per week (shift pattern 2 days, 2 nights, 4 off)
Permanent

Would you like the opportunity to help shape and lead a brand-new fire control room in Suffolk? If so, this is your chance to answer the call and support Suffolk Fire and Rescue Service to make our new control room a success.

This is an exciting opportunity to either take the next step in your management career or transfer over to Suffolk.

We’re welcoming applications from both current and former substantive, competent Crew Manager (Control) or role above within a UK Local Authority Fire Service. If you haven’t previously worked within a UK Local Authority Fire Service, you will not be eligible to apply for this position.

We’re passionate about saving lives and protecting the communities we serve. If you are too, then join us and make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving.

This is your opportunity to make a difference and leave a positive, lasting legacy.

Your role and responsibilities

As Watch Manager (Control), you will lead and co-ordinate the core function of call handling, mobilisation and incident oversight. Your responsibilities will include:

Manage the performance of the watch personnel through guidance and mentoring, evaluating progress and supporting development.
Manage compliance with policies, procedures and service standards.
Manage health, safety and wellbeing of self and others at work.
Provide statistical analysis information procedures.
Maintain staffing levels for all watches.
Oversee equipment testing recording for operational readiness.
Audit watch and control work to ensure standards are maintained.
Contribute to the management of Fire Control in the absence of the Station Manager.
Initially, you will work on a day duty pattern until the opening of the new control room (Nov 2024), where you will then align to the below shift pattern. This is your chance to share your skills and experience, build our team and develop your career. You’ll help shape the control room and prepare for the go-live phase. Work 5 days, a 9-day fortnight or compressed hours. We are flexible with these arrangements, so please contact us on the details below to discuss further.

Our control room employees will follow a Control Duty system. The shift pattern is based on an average of 42 hours per week, including weekends and bank holidays, based on 2 days (08:00 – 18:00), 2 nights (18:00 – 08:00) followed by 4 rest days. (swap these paragraphs around)

You will need:

Current or former substantive competency as a Crew Manager (Control).
Excellent communication skills verbal and written.
Excellent leadership skills.
Experience of managing people and process.
Proven resilience to remain calm and decisive under pressure.
An aptitude for decision-making in challenging situations.
A collaborative approach to managing multi-agency relationships.
Excellent digital competence.
You can view a full list of requirements in the Job and Person Profile (docx). If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.

In return, we will offer you:

Scope to shape the future of our new Control Centre.
A fantastic working environment and the opportunity to make a difference to the lives of Suffolk residents.
A rewarding and challenging career in a vital public service.
Travel, lifestyle, health and wellbeing benefits.
Membership of a competitive Local Government Pension Scheme (LGPS).
Training and encouragement to expand your knowledge.
Diverse and active staff networks.

Crew Manager (Control) Day Duty

Suffolk County Council – Beacon House, Ipswich, Suffolk IP1 5PB
£36,576 per annum (development) or £38,153 per annum (competent)
42 hours per week – Day Duty (part-time working considered)
Permanent

Would you like the opportunity to help shape and lead a brand-new fire control room in Suffolk? If so, this is your chance to answer the call and support Suffolk Fire and Rescue Service to make our new control room a success.

This is an exciting opportunity to either take the next step in your management career or transfer over to Suffolk.

We’re welcoming applications from both current and former substantive, competent Firefighter (Control) or role above within a UK Local Authority Fire Service. If you haven’t previously worked within a UK Local Authority Fire Service, you will not be eligible to apply for this position.

We’re passionate about saving lives and protecting the communities we serve. If you are too, then join us and make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving.

This is your opportunity to make a difference and leave a positive, lasting legacy.

Your role and responsibilities

As a Crew Manager (Control) – Training and Policy, you will support the Watch Manager to develop and implement training, policies and procedures for control operators, making sure adherence to service standards. This is in addition to the core function of emergency call handling, mobilising, and incident management activities. Your responsibilities will include:

Supporting the delivery of training to control and the wider organisation.
Developing fire control-specific policies and procedures.
Maintaining compliance with policies, procedures and service standards.
As required, supporting the management of the team through supervision and guidance.
Managing information and accurate record-keeping. Including data transfer and integrity.
Managing control and resourcing systems, including configuration and resolving operational system issues.
Supervising emergency calls, mobilisation of resources and multi-agency liaison.
Deputising as Watch Manager when required.

You will need:

Current or former substantive competency as a Firefighter (Control).
Excellent communication skills (verbal and written).
Strong management skills.
Confident to lead others.
Proven resilience to remain calm and decisive under pressure.
An aptitude for decision-making in challenging situations.
A collaborative approach to managing multi-agency relationships.
Excellent digital competence.
You can view a full list of requirements in the Job and Person Profile (docx). If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.

In return, we will offer you:

Scope to shape the future of our new Control Centre.
A fantastic working environment and the opportunity to make a difference to the lives of Suffolk residents.
A rewarding and challenging career in a vital public service.
Travel, lifestyle, health and wellbeing benefits.
Membership of a competitive Local Government Pension Scheme (LGPS).
Training and encouragement to expand your knowledge.
Diverse and active staff networks.

Crew Manager (Control)

Suffolk County Council – Beacon House, Ipswich, Suffolk IP1 5PB
£36,576 per annum (development) or £38,153 per annum (competent)
42 hours per week (shift pattern 2 days, 2 nights, 4 off)
Permanent

Would you like the opportunity to help shape and lead a brand-new fire control room in Suffolk? If so, this is your chance to answer the call and support Suffolk Fire and Rescue Service to make our new control room a success.

This is an exciting opportunity to either take the next step in your management career or transfer over to Suffolk.

We’re welcoming applications from both current and former substantive, competent Firefighter (Control) or role above within a UK Local Authority Fire Service. If you haven’t previously worked within a UK Local Authority Fire Service, you will not be eligible to apply for this position.

We’re passionate about saving lives and protecting the communities we serve. If you are too, then join us and make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving.

This is your opportunity to make a difference and leave a positive, lasting legacy.

Your role and responsibilities

As Crew Manager (Control), you will play an instrumental role in leading and co-ordinating the core function of call handling, mobilisation and incident oversight. Working closely with the Watch Manager, your responsibilities will include:

Supporting the management of the team through supervision and guidance.
Maintaining compliance with policies, procedures and service standards.
Mentoring and assessing control operators on performance.
Managing information and accurate record-keeping.
Supervise emergency calls, mobilisation of resources and multi-agency liaison.
Deputising as Watch Manager when required.
Initially, you will work on a day duty pattern until the opening of the new control room (Nov 2024), where you will then align to the below shift pattern. This is your chance to share your skills and experience, build your team and develop your career. You’ll help shape the control room and prepare for the go-live phase. Work 5 days, a 9-day fortnight or compressed hours. We are flexible with these arrangements, so please contact us on the details below to discuss further.

Our control room employees will follow a Control Duty system. The shift pattern is based on an average of 42 hours per week, including weekends and bank holidays, based on 2 days (08:00 – 18:00), 2 nights (18:00 – 08:00) followed by 4 rest days.

You will need:

Current or former substantive competency as a Firefighter (Control).
Excellent communication skills (verbal and written).
Strong management skills.
Confident to lead others.
Proven resilience to remain calm and decisive under pressure.
An aptitude for decision-making in challenging situations.
A collaborative approach to managing multi-agency relationships.
Excellent digital competence.
You can view a full list of requirements in the Job and Person Profile (docx). If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.

In return, we will offer you:

Scope to shape the future of our new Control Centre.
A fantastic working environment and the opportunity to make a difference to the lives of Suffolk residents.
A rewarding and challenging career in a vital public service.
Travel, lifestyle, health and wellbeing benefits.
Membership of a competitive Local Government Pension Scheme (LGPS).
Training and encouragement to expand your knowledge.
Diverse and active staff networks.

Fire Control Operator

Suffolk County Council – Beacon House IP1 5PB
£25,819 – £34,415 per annum (dependent on experience)
42 hours per week (shift pattern 2 days, 2 nights, 4 off)
Permanent

Suffolk Fire and Rescue Service (SFRS) are seeking skilled individuals to join us as Fire Control Operators (Firefighter Control) in our brand-new control room.

Our control room operates 24/7, all year round, and serves as a critical link between the public and our operational firefighters. Fire Control Operators play a vital role in making sure emergencies are managed effectively, from answering 999 calls to determining the necessary resources for the fire crew.

Whether you have years of emergency control room experience or looking to start your career in a new and exciting field, this is your opportunity to answer the call and help SFRS make our new control room a success.

Your role and responsibilities

As a Fire Control Operator, you will be answering 999 calls, mobilising resources across Suffolk and liaising with senior fire officers, other agencies and emergency services.

Your responsibilities will include:

Answering 999 calls for emergencies and calmly gathering vital information from callers.
Being the voice of reassurance while providing crucial safety advice and guidance until help arrives.
Thinking fast and assessing situations to dispatch the most appropriate response, including fire crews or other emergency services.
Working seamlessly as part of a team to ensure a swift and effective response.
Using radio systems to provide critical support and updates to fire officers on the scene.
Going beyond emergencies by tackling day to day tasks that keep the fire service running smoothly and prepared.
Initially, you will work on a day duty pattern until the opening of the new control room (Nov 2024), where you will then align to the below shift pattern. The initial day duty phase will cover the training required to work in the control room once live.

You will follow a Control Duty system. The shift pattern is based on an average of 42 hours per week, including weekends and bank holidays, based on 2 days (08:00 – 18:00), 2 nights (18:00 – 08:00) followed by 4 rest days.

You will need:

Excellent communication skills to build rapport and pass on information clearly, even in stressful situations.
Superior multi-tasking skills to thrive in a dynamic, high-pressure environment.
A clear and decisive mind and be able to make quick decisions.
Strong computer literacy and the ability to learn new systems quickly.
A genuine desire to help others and positively impact your community.
Robust resilience to meet the demanding nature of this crucial role.
Fast and accurate keyboard skills.
A confident telephone manner.
Previous experience in a similar role or the fire service is desirable, but not essential. We’re looking for those with the right qualities and a willingness to learn.

You can view a full list of requirements in the Job and Person Profile (docx).  If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.

In return, we will offer you:

A chance to be part of an exciting journey in a brand-new control room.
A fantastic working environment and the opportunity to make a difference to the lives of Suffolk residents.
A rewarding and challenging career in a vital public service.
Travel, lifestyle, health and wellbeing benefits.
Membership of a competitive Local Government Pension Scheme (LGPS).
Training and encouragement to expand your knowledge.
Diverse and active staff networks.