ICT Service Desk Manager

Job Title: ICT Service Desk Manager 
Contract: Permanent  
Working Hours: 37 hours per week* 
Salary: £48,710 – £51,802 
Location: Services Headquarters, Kelvedon Park* 
Closing Date: 28th February 2025 
 
*We are open to discuss working arrangements including flexibility about hours 
  
The Role 
  
The Information Communications and Technology (ICT) team at Essex County Fire and Rescue deliver services that support operational staff saving and improving lives 24 hours a day. 
  
Our next ICT Service Desk Manager will lead our team of Service Desk Analysts and Field Service Engineers responding to incidents and service requests.   
  
What You Will Be Working On 
As an experienced leader of ICT service desk teams, you will enable and develop our analysts to respond to incidents and service requests, maintaining the high-quality helpful customer service we deliver to everyone in our workforce. The team provides first and second line support across all desktop and infrastructure services, computer aided dispatch and integrated communication control systems in our Fire Control room, mobilising equipment on stations and in fire appliances, along with corporate and back office systems.  
   
You will own ITIL practices such as service request fulfilment and incident management, as well as being a key participant in many other vital practices including major incident management, change and problem management.  
 
Additionally, you will work with finance and procurement teams to ensure consumable commodity stocks are maintained and suppliers of communications and network services are delivering to required SLAs. 
 
Leading on ITSM solution configuration and development, you will naturally take a user experience focussed approach, building strong working relationships across our Fire Service and with our key suppliers.  
 
Your experience, alongside your capability to absorb knowledge quickly, will enable you to be an effective member of our management escalation schedule for both business and out-of-hours technical support.  
  
What Are We Looking For? 
  
We are looking for a forward-thinking technical leader who will prioritise and oversee the activities of the service desk team.  Your proven leadership capability means you know the importance of developing your people and managing the culture.  
   
As the leader of first and second line ICT support, you will use your skillset, and the skills of your team, to efficiently respond to and resolve ICT incidents.  
  
The ideal applicant will be flexible and able to act quickly to an ever-changing landscape in technology, thriving on innovation, with a desire to drive change whilst embracing creative ideas.  
 
You should also be a strong communicator who can collaborate effectively with a wide range of audiences, including Fire Control, Operational Crews, corporate teams and third-party suppliers. 
  
How to apply  

You will be required to submit a supporting statement of no more than 750 words that demonstrates how you meet the essential criteria of the Person Specification. You may submit this either as a word document, pdf, or an mp3 (voice note) or mp4 (video), however the word count must not exceed 750 words no matter which format you choose to present your application.  
 
You may attach separate documents (such as qualifications, or a CV) should you wish. Your additional documents will be referred to in shortlisting to confirm eligibility (e.g., your current role and any existing qualifications). 
 
Assessment and selection:  
  
The assessment and selection approach will be:  
 
Stage 1  
  
Application & shortlisting (assessment of your supporting statement will be made against the essential criteria)   
  
Stage 2  
  
 Role specific panel interview   
(add other activities, if required) 
 
Should you wish to have an informal discussion with regards to the role, please contact Stuart Antcliff on stuart.antcliff@essex-fire.gov.uk  
 
Our Culture and Benefits 
 
Here at Essex County Fire and Rescue Service we are committed to prioritising and promoting the wellbeing of our employees.  
 
You can find out more about our benefits at https://www.essex-fire.gov.uk/recruitment/benefits 
 
Disability Confident 
We are an equal opportunities, Disability Confident, employer who welcomes applications from everyone and values diversity in our workplace. A commitment to promoting diversity and developing a work environment where all staff are treated with dignity and respect is central to our recruitment process and all applications will be considered solely on merit. 
As part of our offer to support all our candidates to perform to the best of their abilities during our recruitment and selection processes and we would like to let you know about a couple of support options you can access, should you wish to, including our employee forums, who are keen and willing to support all of our potential colleagues.  
Our employee forums and partners include:  
Asian Fire Services Association (AFSA), BEING (our LGBTQ+ employee support network), Christian Fellowship, Ethnic Minority Forum, Men’s Forum, and our Women’s Forum. In addition, we also have a female firefighters operational group.  
Further to the above, the Service has a Digital Accessibility Inclusion Group (DAIG) that supports all colleagues to improve their digital skills and provides additional support and guidance to colleagues with neurodivergent strengths and struggles as a result of dyslexia, ADHD, Autism, dyspraxia etc. We want everyone to thrive at work, and so we encourage and enable people to access digital tools to help them perform at your best. The DAIG is a group of colleagues from across the Service that unite to support others as a result of their lived experience and desire to make a difference. They support people with a range of visible and invisible disabilities to identify and access digital workplace adjustments and solutions and may be able to assist with your application too.  
Should you wish to discuss support, or access further information, from one of these groups, please contact Equality.Diversity@essex-fire.gov.uk  
You are also able to raise any queries or requests for support, including any adjustments you may require, at any stage of the process by email to recruitment@essex-fire.gov.uk 
You can find out more about Essex County Fire & Rescue Service via www.essex-fire.gov.uk and about our vacancies and application processes via www.essex-fire.gov.uk/join-essex-fire 
 
Safeguarding 
 
Essex Police, Fire and Crime Commissioner Fire and Rescue Authority is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. 
 
It is our policy to require all applicants for employment to disclose if you are currently being investigated by any regulatory body or have any decisions or sanctions pending or in progress in respect of your suitability to work for the Service. 
 
You agree to inform the Service within 24 hours if you are subsequently investigated by any agency or organisation in relation to concerns about your behaviour towards children, young people or vulnerable adults. 
 
The information you provide will be treated as strictly confidential and will be considered only in relation to the appointment for which you are applying. 
 
This role will be subject to a Disclosure and Barring Service (DBS) check.  

Head of People

Job reference: REQ000341

Closing date: 12/03/2025

We are looking for a dynamic, forward-thinking HR leader who is eager to help transform our people function.

Are you a strategic HR professional with extensive experience?

Do you have strong planning, transformational, and organisational skills to lead the HR function. Can you ensure it aligns with organisational goals and empower your team to create a positive, inclusive workplace culture while managing complex projects and driving change?

If so, we want to hear from you! Apply now!

About the role

You will lead the People function, ensuring strategic HR management at a corporate level. Your leadership will drive performance that aligns with our mission, vision, and values. Leading meaningful change, fostering a culture of inclusion, innovation, and excellence. Your work will empower every team member, ensuring they feel valued and supported in their growth and development.

As a key member of the Service’s Senior Leadership Team (SLT), you will act as the strategic HR advisor, providing expert guidance on complex HR and people management issues to the Executive Leadership Team, Senior Leadership Team, Fire Authority, and other stakeholders.

Your role will ensure the Service adheres to all relevant legislation, policies, and best practices, safeguarding both the organisation and its employees. Additionally, you will contribute to regional HR strategy and policy, promoting collaboration across the sector.

You will be responsible for a dynamic team of competent specialists. Your role will encompass a broad spectrum of HR functions, ensuring a great people experience. This includes supporting employee relations, HR policy development, HR operations, employee engagement, payroll, pensions, recruitment, selection, workforce planning, succession planning, occupational health, and effective organisational performance.

Key Responsibilities

– Provide strategic leadership by developing and delivering the people strategy aligned with the Service’s objectives and the national framework document, collaborating with the Senior Leadership Team to drive high performance, employee engagement, while ensuring HR compliance and embedding inclusivity.
– Oversee and manage all services within the People function, providing expert advice to the Fire Authority, and Executive and Senior Leadership Teams as required in accordance with best practice and legislation.
– Provide visible leadership, coaching, and team development to build a high-performing People team with the right structure and skills.
– Ensure HR compliance with corporate governance including risk management, audit requirements and inspection regimes working closely with trade unions and staff associations.
– Utilise people data and analytics to inform strategic decisions, provide statistical returns and measure the effectiveness of people initiatives through developing and monitoring key performance indicators.
– Promote effective internal and external stakeholder engagement to develop partnerships including formal and informal consultation mechanisms within the area of responsibility and harness positive relationships with the recognised trade unions.
– Maintain control of the People budgets in accordance with the Service Revenue Budget Management arrangements and procedures. Preparing and submitting annually, expenditure and estimates in respect of capital and revenue within the functional areas of responsibility. To create and gain approval of budgets in support of plans and projects and actively contribute to the wider organisation budget setting processes.

About you

Your ingenuity and critical thinking will enable you to deliver efficient, people-centered, and data-led HR services. You must understand People systems, policies, and processes. As a strategic thinker, you will positively influence senior colleagues, be a role model, motivator, and uphold strong values. High emotional and cultural intelligence, flexibility, and resilience are essential. You will adapt to changing demands while remaining calm and focused. As an authentic communicator with confidence, you will lead quality conversations, inspire continuous improvement, and promote an inclusive workplace.

You will have:

– Chartered MCIPD level or equivalent professional HR qualification or demonstrable equivalent experience.
– Significant and broad strategic HR experience in a unionised environment.
– Significant experience of leading and managing HR Functions effectively to achieve organisational priorities, including developing and implementing a People strategy.
– An understanding of Local Government.
– Significant working knowledge of employment law, sensitive high-profile casework, HR best practice and industrial.
– Demonstrate openness to change and the capability of transforming ideas into action and reality through project management.
– In-depth experience in managing HR contracts and overseeing budgetary responsibilities.
– Excellent communication and interpersonal skills both verbally and in writing, capable of engaging, influencing and building strong relationships with internal and external stakeholders at a strategic level.
– Understanding of management information systems and information technology within an HR environment.
Current full driving licence with no pending issues.

For more details on the key responsibilities and essential criteria required for the role, please see the attached job description and person specification.

Why work with us

We recognise that you are looking for more than just a career. A few of our benefits include:

– Hybrid working patterns
– Local Government Pension Scheme
– Holiday allowance of 25 days* (plus public holidays) on joining; increasing to 30 days* after 5 years’ service and 32 days after 10 years’ service (*pro rata if part time or irregular working pattern)
– Free onsite parking
– Instant access to ‘Lifestyle Savings’ platform includes a range of discount cards from well-known and independent retailers
– Eligible to sign up to ‘Blue Light Card’ with access to thousands of amazing discounts online and on the high street.

How to apply

If this role is of interest, please visit our website https://www.bedsfire.gov.uk/careers/search for further information and to make a formal application. You can view our online booklet here: Head of People | Bedfordshire Fire and Rescue Service

To apply, please complete our online application form and attach an up-to-date CV (maximum three pages) detailing your full career history and qualifications. Additionally, ensure you complete the supporting statement section, demonstrating how you meet all the essential criteria listed in the Person Specification within the Job Description.

If you are a dynamic, strategic HR leader who is excited about the opportunity to influence, design, and deliver major transformational and organisational change, we encourage you to apply. If you have any questions or would like to arrange an informal discussion, please do not hesitate to contact our recruitment team at recruitment@bedsfire.gov.uk

KEY DATES

Closing date: Wednesday 12 March 2025

Please ensure you submit your application before the closing date. Once submitted, you will receive an automated confirmation email. If you do not receive one, please log into the system to verify that your application has been successfully submitted and received. If you have any questions, please do not hesitate to contact the recruitment team at recruitment@bedsfire.gov.uk

Shortlisting date: Thursday 13 March 2025

We carefully review all applications against the person specification contained within the job description. All applicants will be notified of the outcome of their application at this stage.

Online Psychometric Assessments: 14 – 19 March 2025

The online psychometric testing will assess your preferences, motives, talents, and interpersonal leadership behaviours. It will also include a situational judgment exercise to evaluate your preferences and judgment regarding different leadership styles. Additionally, there will be an aptitude assessment measuring your verbal, numerical, and abstract reasoning skills.

As part of this process, we will schedule a telephone appointment for you, known as a validatory discussion, with an occupational psychologist. During this call, the psychologist will explore your outcomes in more detail.

The results of these psychometric assessments will be used to shape the questions for your personal interview in the next stage.

Full details and guidance will be provided to you, and you will not need to attend our site for this part.

Selection process: 24 and 28 March 2025

If you are successful at the shortlisting stage, you will be given a date for the selection process, which will take place on either the 24th or 28th of March. You will only need to attend in person on one of these dates; however, we kindly ask that you keep both days available until your specific date is confirmed.

The selection process will include various elements, and further details will be provided in advance.

At Bedfordshire Fire and Rescue Service, we are not all the same, and that’s our greatest strength. We draw on what brings us together, not our differences. We expect our staff to model our service values.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.

We value the diversity of our employees and aim to recruit a workforce that reflects our diverse communities across Bedfordshire. We welcome applications from all parts of our communities and are particularly keen to hear from underrepresented groups.

This post is exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) (England and Wales) Order 2023. Therefore, applicants are not entitled to withhold information about convictions that are otherwise considered ‘spent’ under the Act.

The appointment will be subject to satisfactory pre-employment clearances, including an enhanced Disclosure and Barring Service (DBS) clearance at the level required for the role.

The selection process has been designed to be fair and to give everyone an opportunity to demonstrate their suitability to be our Head of People. If you need any reasonable adjustments in the application process, please let us know.

Deputy Chief Fire Officer

Job title:  Deputy Chief Fire Officer
Reporting to: Chief Fire Officer
Salary:  c.£140,000 per annum
Location:  Service HQ, Kelvedon Park
Closing date: 5pm, Wednesday 26 February 2025

*We are open to discuss working arrangements including flexibility over hours and location

This role is a secondment / fixed-term opportunity up until 31 March 2026. If the role is extended the extension may be offered to the successful applicant ahead of any further recruitment process. If the role is made permanent, a further, full recruitment process will be undertaken.

The Role

As our next Deputy Chief Fire Officer, you will bring the best leadership to our organisation – Leadership that encourages new ways of thinking, collaborative working and an inclusive approach to everything we do. As an organisation, we have been on a journey of change, and you will play a leading role in continuing that cultural transformation and doing things differently – while understanding our history and the heritage.

The Deputy Chief Fire Officer will play a key role as advisor to the Police Fire and Crime Commissioner, and the Chief Fire Officer. This role is pivotal in creating a positive, safe and supportive organisational climate ensuring that the values of Essex County Fire and Rescue Service are fully embedded and visible in everything we do.

You will influence the future plan and direction for the organisation and will ensure the continued development of ECFRS. We are looking for a confident individual who can operate successfully in a corporate environment across organisational boundaries, enhancing our close working relationships with councils, other emergency services and wider partners.

What Are We Looking For?

We welcome applications from candidates with substantive experience of organisational transformation, strategic management and operational command.

To be successful you will be forward thinking with proven ability to provide top level coaching and mentoring to senior management team members to ensure their development and success. With well-developed communication skills, you will establish and maintain effective partnerships with all relevant agencies and our communities, and you will have solid experience of developing and maintaining relationships with external stakeholders at authority, local, national and international levels. You will be able to demonstrate an ability to embrace and lead change, to build effective partnerships at a strategic level and to deliver an inclusive leadership style across the service.

Eligibility

You will have previous experience within a UK Fire and Rescue Service working at Brigade Manager / Assistant Chief Fire Officer level. Operational experience is desirable as is
proven experience of commanding operational incidents. You will ideally have relevant accreditation (e.g. MAGIC/ICL4) to be qualified to take responsibility for strategic (gold) command during a major incident or civil emergency.

How to apply 

Please upload your CV and a short statement (no more than one page of a Word document) covering your skills and experiences by 5pm, 26 February 2025.

You are invited to discuss your expression of interest ahead of submission with Chief Fire Officer, Rick Hylton. You can contact Rick directly on 07900267865 or by email to rick.hylton@essex-fire.gov.uk

Assessment and selection:

The assessment and selection approach will involve a professional conversation for shortlisted applicants to be held on Tuesday 4th March 2025. This discussion will be chaired by Chief Fire Officer, Rick Hylton, with further panel members to be confirmed. 

Queries: 

If you have any queries or issues with regards to the application process, please contact recruitment@essex-fire.gov.uk 

Fire Safety Inspecting Officer

Fire Safety Inspecting Officer
Grade 7 – £31,586 per annum

37 hours per week

Permanent

We are looking for Fire Safety Inspecting Officers to join our Protection Team. The primary role will be to ensure compliance with the Fire Safety Order 2005. This will include auditing premises, giving advice and carrying out building regulations consultations.

We are looking for applicants who have well developed written and verbal communication skills with a minimum or 4 GCSE passes at A-C (or equivalent) including English Language and Maths. Previous experience of carrying out audits/inspections and delivering talks to groups is essential.  To apply for this position applicants will either have a Level 4 Diploma in Fire Safety or will be required to commit to work towards this qualification within a specified timescale.  The successful candidate should also be willing to undertake any other courses and qualifications applicable to this role.

Excellent interpersonal skills are required as the role will be dealing with members of the public on a daily basis.  A full valid driving licence is also essential.

The successful candidate will be required to undertake a DBS check before the appointment is confirmed.

For an informal discussion regarding this role please contact:

GM Alec Thomas Alec.Thomas@shropshirefire.gov.uk

The closing date for applications is 4 March 2025. 

Shropshire Fire and Rescue Service is committed to equality and diversity at work. We positively welcome applications from disabled people and minority groups who are under-represented in our Service.  For the health and safety of our employees, we operate a no smoking policy

Facilities Co-Ordinator

Benefits:

Salary:  £32,654- £37,035 per annum, Grade 4

Hours:  Full Time 37 hours per week

Location – Service Headquarters, Calcot, Reading

Excellent annual leave allowance of 28 days, flexible working, onsite gym, parking facilities and a Local

A permanent role has come up in the Facilities Department for a Facilities Co-ordinator. We are looking for an additional individual to join the Facilities team who can deliver focused service delivery in maintaining secure, safe and functional working environments within the RBFRS estates portfolio.

You will be working as part of a close team to achieve set objectives by ensuring high standards are delivered across both hard and soft services at all times by undertaking site management of mandatory compliance inspections including reporting, recording, planning and completion.

The role also requires the coordination of planned, preventative and reactive maintenance and support of customer services. Coordination of contract management and liaison with approved contractors to review contractual performance, addressing of queries in a timely and effective manner, submitting purchase orders (PO’s) for the delivery of services in line with agreed Service Level Agreements (SLA’s) and contracts under financial budgetary controls.

The key focus of this role is:

  • Act as the main point of contact for RBFRS sites that are allocated to the role for the management of defect reporting and compliance tasks regarding hard and soft services.
  • Completing regular site visits to liaise with internal customers and to ensure statutory inspections have been completed and monitor the standards of third parties’ contractual tasks.
  • Maintain effective communications with workplace managers to ensure that they are made aware of planned events, contractor visits and work programmes.
  • Responsible for the upkeep of facilities maintenance records and project files, including all test records against allocated RBFRS sites to the role.
  • Investigate reported defects to determine appropriate action to complete repairs on a daily basis and planning corrective action against the defect category.

Key role requirements (knowledge, skills and experience):

  • Excellent communication skills with people at all levels, both internally and externally, remaining tactful and diplomatic at all times.
  • Experience of both hard and soft Facilities Service.
  • Ability to make decisions within own area of responsibility, demonstrating strategic thinking skills and to effectively cope with complex building repairs.
  • High level of IT skills, including report writing and data entry.
  • Excellent self-management, with good planning and organisational skills to work on own initiative. Ability to analyse and identify possible causes of problems and implement solutions to minimise future occurrence.
  • Current full UK/EU driving licence.

The successful candidate will demonstrate and promote behaviours in line with the Job Profile/Person Specification and our Behaviour Competency Framework.

The Behavioural Competency Framework allows us to easily identify the behaviours that drive successful performance and enables us to deliver an effective service. The behaviours detailed within the job profile will be assessed throughout the selection process.

If you are interested in applying for this position, click Apply Now

Please see the link to the Job Profile/Person Specification

Appointment is conditional upon undertaking a Standard Disclosure and Barring Service.

Rechecks will be required in line with the Disclosure and Barring Service (DBS) and Recruitment of Ex-Offenders Policy.

For further details about the role or to simply discuss any adaptations or adjustments we can make to assist you in your application or with our recruitment process please contact Michelle Halliwell, Facilities Manager at halliwellm@rbfrs.co.uk to arrange an informal discussion.

Closing date for applications 17:00 hours on Friday 14 March 2025

It is anticipated that the assessment/interview process will run week commencing 24 March 2025 

Anticipated start date:  28 April 2025 (tbc).

Please note that is your personal responsibility to check whether by applying / accepting this position it would result in any Annual Allowance implications. A breach in the Annual Allowance threshold could result in a Tax charge.

Please view our Applicant Privacy Statement

Our Commitments:

Royal Berkshire Fire and Rescue Service values your individuality, your diversity and your dignity.  All are welcome here. Inclusion, diversity and equality are principles which guide our decisions and will be visible throughout the Service, and we will continually work to improve in these areas.

We are committed to creating an inclusive culture of dignity and trust where everyone feels safe and comfortable to bring their whole self to work.

Simply: The communities we serve are varied and diverse, we should be too.

Applications are welcome for job-share or part time arrangements please enquire on application.

All applications are considered on merit alone. We are a Disability Confident Leader – if you meet the essential criteria of the role, you will be guaranteed an interview if you choose to opt into the Offer of an Interview Scheme (formerly known as the Guaranteed Interview Scheme).

Royal Berkshire Fire and Rescue Service is committed to safeguarding and promoting the welfare of children and vulnerable adults, and all employees must share this commitment.

Please view our Safer Recruitment Statement.

Firefighter Transfers – East Sussex Fire & Rescue Service

East Sussex Fire and Rescue Service is committed to keeping our communities safer, and we need exceptional people to help us do that. Our Service is undergoing a significant period of change designed to improve efficiency, further empower managers and allow us to better support the communities we serve.

We are seeking applicants for our Firefighter Transfer Pool from substantive and competent Firefighters.

Whilst we are looking for substantive and competent Firefighters to join our pool and work from any of our stations, we will prioritise any vacancies at our Day Crewed stations. These are in Battle, Bexhill, Crowborough, Lewes, Newhaven and Uckfield. This duty system requires you to respond from an address that is within a 5-minute response time of the Station, (outside of the day duty period). If you do not currently live within this response time but are able to relocate or have arrangements that would allow you to respond within 5 minutes, please detail this in your application. (Temporary accommodation may be available at day crewed stations – Applicants who may require this are encouraged to contact us during the application process)

You will need to apply through this process if you wish to transfer to a different Duty System within ESFRS or if you wish to transfer into ESFRS from a different Fire Service.

The transfer process will start with the submission of an online application and Line Manager report via Jobtrain. Please read the application guidance carefully prior to completing your application.

If successfully shortlisted through this process applicants will be required to attend an interview.

Applicants who are successful at interview will be required to provide evidence that they are maintaining their skills, knowledge and understanding in accordance with the Operational National Operations Guidance Training Framework, in compliance with National Operational Standards prior to being placed in the pool. It is therefore the responsibility of the individual to ensure competency is always maintained.

Successful candidates will be placed in the pool for approximately 2 years, dependent on when the next transfer processes take place.

The intended timeline is as follows:

Shortlisting outcomes sent: week commencing 10 March 2025

Interviews: starting in week commencing 24 March 2025

To apply please follow this link:  ESFRS | Jobs | Search here for your perfect career – Job Information | Apply for Firefighter Transfer Pool Process (Different Duty System or External Candidates)

Risk and Business Continuity Manager

Closing Date: 2025-03-02

Salary: £53,321 to £54,653 a year

Are you a strategic thinker with a passion for risk management and business continuity? Ready to make a significant impact?

About Us:  

Buckinghamshire Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 firefighters operate from 19 fire stations from the outskirts of London to the South Midlands. We employ around 100 specialist support staff, from ICT to fire prevention. We are a diverse, welcoming community – will you join us? Find out more about us and our values at www.bucksfire.gov.uk/join-us/  

Our Service is only as good as its people. When our employees are engaged and supported, our Service thrives. This why we support flexible and hybrid working.

About the Role:

Key Duties:

Lead the development and implementation of the Service’s risk management and business continuity approach
Manage the maintenance of the Business Continuity Plan
Ensure compliance with all regulatory requirements and alignment with our strategic vision and objectives
Provide risk management training and support to directorates
Maintain and update the strategic risk register, producing quarterly updates and reports
Conduct business impact analysis and monitor changes affecting business continuity
About You:

We are looking for someone who has:

A strategic mindset with a robust background in risk management and business continuity
Proactive and detail-oriented approach
Excellent communication skills
Ability to build relationships and influence stakeholders at all levels
Commitment to continuous improvement
Passion for fostering a culture of resilience
Experience and Qualifications:

Experience:

Leading and managing strategic, organisational risk management functions in a public or private sector service organisation
Drafting and presenting reports on complex issues at strategic levels within an organisation
Familiarity with business continuity management principles and practice
Experience of multi-agency or other partnership working (desirable)
Presenting in public (desirable)
Qualifications:

Qualification or professional body membership relevant to risk management, major incident planning, or business continuity
Full UK valid driving licence as the role requires geographical mobility
The Package:

Permanent Contract
Full Time
37-hour week
Local Government Pension Scheme
Good annual leave entitlement
Employee benefits
Employee Assistance Programme
Occupational Health
Onsite gym facilities
How to Apply:

We are an equal opportunity employer. Applications from people of any colour, race, nationality, ethnic origin, religion, sex, sexual orientation, marital status or disability are welcome. If there are any adaptions or adjustments, we can make to help you in your application, or with our recruitment process, please contact us via e-mail or telephone.

Everyone who works with us is required to have a DBS check. If you have any queries or concerns regarding this, please contact HR@bucksfire.gov.uk.

For further information about the role please review the job description. (Internal applicants please log in using your iTrent Self Service username and password)

Abatement and Protected Pension:

If are in receipt of a Firefighter’s pension, before taking up employment with Buckinghamshire & Milton Keynes Fire Authority you are required to notify Human Resources as Abatement Rules may apply. 

Business Analyst

Job Title: Business Analyst 
Contract: Permanent  
Working Hours: 37 hours per week 
Salary: £48,710 – £53,780 
Location: Service Headquarters, Kelvedon Park* 
Closing Date: 21st February 2025 
 
*We are open to discuss working arrangements including flexibility over hours and location. 
 
Are you an experienced Business Analyst with a passion for making a real difference? Join our Innovation & Change team at Essex County Fire & Rescue Service and play a role in delivering projects that enhance public safety and emergency response.  
 
The Role 
 
An opportunity has arisen for a Business Analyst to start with us as part of our Innovation and Change Team. The successful candidate will be required to investigate and analyse business activities and processes to identify requirements that will reduce cost and improve service efficiencies.  
 
You will work closely with the Senior Business Analyst, project and operational teams and stakeholders across the Service, as well as external suppliers and partners to ensure objectives are delivered on time, and to a high standard.  
 
Key Responsibilities: 
 
Managing multiple work packages as required, from inception to completion within agreed timescales, in accordance with best practice and Service governance.  
Managing business process analysis & improvement taking responsibility for research and investigation to document as-is and future state to-be models. 
Requirements Definition to ensure business functional ways of working are understood, issues, impacts, dependencies and risks captured to recommend improvement through recognised analysis tools and techniques. 
You will provide Change Delivery & Change Management support by providing advice, carrying out detailed stakeholder analysis, developing processes, idea generation and providing options for solutions that benefit service delivery plans. 
Engaging with stakeholders across the Service, as well as external partners and suppliers, working closely with our Project Managers and Project teams. 
Providing clear documentation and updates to stakeholders, as well as playing a key role at Project Team Meetings throughout the project phases to support delivery. 
Ensure you maintain an understanding of new and emerging Technology Innovation by collaborating closely with ICT colleagues to identify and leverage technologies that support business processes and enhance efficiencies. 
 
 
About You: 
 
Proven experience in business analysis, change management and project lifecycle.  
Strong leadership and problem-solving skills. 
Excellent communication and stakeholder management abilities are essential, to facilitate and lead workshops, write complex reports and engage with employees, managers and partners to support effective delivery of the Service plan.  
Ability to work under pressure and meet deadlines managing multiple work packages concurrently. 
Proven business analysis qualification is essential. 
 
What You Will Be Working On: 
 
Supporting the Senior Business Analyst working together with our Service functions to gather requirements as part of any service improvement activity. 
Working with other change professionals and internal stakeholders you will assist in the delivery of our Change Portfolio supporting the service delivery plan. 
 
How to apply  
 
Internal candidates in either the development or resource pool –  
If you meet the essential criteria listed above, you should express an interest for the role by clicking Apply in Cornerstone (recruitment portal). 
 
Internal candidates who are not in either the development or resource pool –  
You are required to submit a supporting statement of no more than 750 words detailing how you meet the essential criteria for the role via Cornerstone (recruitment portal). It is important that you provide as much evidence as possible as to how you meet the essential criteria of the person specification as this statement will be used to shortlist your application. Please ensure you have uploaded the supporting statement before clicking Apply. 
 
External candidates 
You will be required to submit a supporting statement of no more than 750 words that demonstrates how you meet the essential criteria of the Person Specification. You may submit this either as a word document or pdf.  
 
You must also submit your CV which should clearly detail your qualifications and work history. Your additional documents will be referred to in shortlisting to confirm eligibility (e.g., your current role and any existing qualifications). 
 
Assessment and selection:  
  
The assessment and selection approach will be:  
  
Stage 1   
  
Application & shortlisting (assessment of your supporting statement will be made against the essential criteria of the person specification)   
  
Stage 2   
  
Role specific panel interview and presentation.   
 
Our Culture and Benefits 
 
Here at Essex County Fire and Rescue Service we are committed to prioritising and promoting the wellbeing of our employees.  
 
You can find out more about our benefits at https://www.essex-fire.gov.uk/recruitment/benefits 
 
Disability Confident 
We are an equal opportunity, Disability Confident, employer who welcomes applications from everyone and values diversity in our workplace. A commitment to promoting diversity and developing a work environment where all staff are treated with dignity and respect is central to our recruitment process and all applications will be considered solely on merit. 
As part of our offer to support all our candidates to perform to the best of their abilities during our recruitment and selection processes and we would like to let you know about a couple of support options you can access, should you wish to, including our employee forums, who are keen and willing to support all of our potential colleagues.  
Our employee forums and partners include:  
Asian Fire Services Association (AFSA), BEING (our LGBTQ+ employee support network), Christian Fellowship, Ethnic Minority Forum, Men’s Forum, and our Women’s Forum. In addition, we also have a female firefighters operational group.  
Further to the above, the Service has a Digital Accessibility Inclusion Group (DAIG) that supports all colleagues to improve their digital skills and provides additional support and guidance to colleagues with neurodivergent strengths and struggles as a result of dyslexia, ADHD, Autism, dyspraxia etc. We want everyone to thrive at work, and so we encourage and enable people to access digital tools to help them perform at your best. The DAIG is a group of colleagues from across the Service that unite to support others as a result of their lived experience and desire to make a difference. They support people with a range of visible and invisible disabilities to identify and access digital workplace adjustments and solutions and may be able to assist with your application too.  
Should you wish to discuss support, or access further information, from one of these groups, please contact Equality.Diversity@essex-fire.gov.uk  
You are also able to raise any queries or requests for support, including any adjustments you may require, at any stage of the process by email to recruitment@essex-fire.gov.uk 
You can find out more about Essex County Fire & Rescue Service via www.essex-fire.gov.uk and about our vacancies and application processes via www.essex-fire.gov.uk/join-essex-fire 
 
Safeguarding 
 
Essex Police, Fire and Crime Commissioner Fire and Rescue Authority is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. 
 
It is our policy to require all applicants for employment to disclose if you are currently being investigated by any regulatory body or have any decisions or sanctions pending or in progress in respect of your suitability to work for the Service. 
 
You agree to inform the Service within 24 hours if you are subsequently investigated by any agency or organisation in relation to concerns about your behaviour towards children, young people or vulnerable adults. 
 
The information you provide will be treated as strictly confidential and will be considered only in relation to the appointment for which you are applying. 
 
This role will be subject to a Disclosure and Barring Service (DBS) check.  

Project Manager

Job Title: Project Manager
Contract: Permanent
Working Hours: 37 hours per week
Salary: £48,710 – £53,780
Location: Service Headquarters, Kelvedon Park*
Closing Date: 2nd March 2025

*We are open to discuss working arrangements including flexibility over hours and location.

Are you an experienced Project Manager with a passion for making a real difference? Join our Innovation & Change team at Essex County Fire & Rescue Service and play a role in delivering projects that enhance public safety and emergency response.

The Role

An opportunity has arisen for a Project Manager to start with us as part of our Innovation and Change Team. The successful candidate will be required to lead and co-ordinate critical projects that support the Service’s mission of making Essex safer together.

You will work closely with operational teams and stakeholders across the Service, as well as external suppliers and partners to ensure projects are delivered on time, within budget, and to a high standard.

Key Responsibilities:

Managing multiple projects as required, from inception to completion within agreed timescales and budget, in accordance with best practice and Service governance.
Developing detailed project plans, identifying critical milestones and inter-dependencies, both internal and external, as well as project assumptions and dependencies.
Collaborating with stakeholders across the Service, as well as external partners and suppliers.
Working closely with our Senior Leadership Team, as Project Sponsors.
Identifying and managing project risks and issues.
Providing clear reporting and updates to stakeholders, through Service reporting mechanisms, as well as playing a key role at Project Boards.

About You:

Proven experience in project management.
Strong leadership and problem-solving skills.
Excellent communication and stakeholder management abilities are essential, sufficient to write complex reports and engage with employees, managers and partners to influence effective delivery of the Service vision.
Ability to work under pressure and meet deadlines.
Relevant project management qualification (e.g. Prince2, Agile or Change Management) is desirable.

What You Will Be Working On:

Working with other change professionals and senior management stakeholders you will assist in the delivery of our Change Portfolio.
Our Change Portfolio consists of a diverse range of projects from ICT systems, estate management projects, operational solutions and other transformational change projects
Working together with our Service functions to gather requirements as part of any procurement activity
Completing Change Impact Assessments as part of our Change Delivery team.

How to apply

Internal candidates in either the development or resource pool –
If you meet the essential criteria listed above, you should express an interest for the role by clicking Apply in Cornerstone (recruitment portal).

Internal candidates who are not in either the development or resource pool –
You are required to submit a supporting statement of no more than 750 words detailing how you meet the essential criteria for the role via Cornerstone (recruitment portal). It is important that you provide as much evidence as possible as to how you meet the essential criteria of the person specification as this statement will be used to shortlist your application. Please ensure you have uploaded the supporting statement before clicking Apply.

External candidates
You will be required to submit a supporting statement of no more than 750 words that demonstrates how you meet the essential criteria of the Person Specification. You may submit this either as a word document or pdf.

You must also submit your CV which should clearly detail your qualifications and work history. Your additional documents will be referred to in shortlisting to confirm eligibility (e.g., your current role and any existing qualifications).

Assessment and selection:

The assessment and selection approach will be:

Stage 1

Application & shortlisting (assessment of your supporting statement will be made against the essential criteria of the person specification)

Stage 2

Role specific panel interview

Our Culture and Benefits

Here at Essex County Fire and Rescue Service we are committed to prioritising and promoting the wellbeing of our employees.

You can find out more about our benefits at https://www.essex-fire.gov.uk/recruitment/benefits

Disability Confident
We are an equal opportunity, Disability Confident, employer who welcomes applications from everyone and values diversity in our workplace. A commitment to promoting diversity and developing a work environment where all staff are treated with dignity and respect is central to our recruitment process and all applications will be considered solely on merit.
As part of our offer to support all our candidates to perform to the best of their abilities during our recruitment and selection processes and we would like to let you know about a couple of support options you can access, should you wish to, including our employee forums, who are keen and willing to support all of our potential colleagues.
Our employee forums and partners include:
Asian Fire Services Association (AFSA), BEING (our LGBTQ+ employee support network), Christian Fellowship, Ethnic Minority Forum, Men’s Forum, and our Women’s Forum. In addition, we also have a female firefighters operational group.
Further to the above, the Service has a Digital Accessibility Inclusion Group (DAIG) that supports all colleagues to improve their digital skills and provides additional support and guidance to colleagues with neurodivergent strengths and struggles as a result of dyslexia, ADHD, Autism, dyspraxia etc. We want everyone to thrive at work, and so we encourage and enable people to access digital tools to help them perform at your best. The DAIG is a group of colleagues from across the Service that unite to support others as a result of their lived experience and desire to make a difference. They support people with a range of visible and invisible disabilities to identify and access digital workplace adjustments and solutions and may be able to assist with your application too.
Should you wish to discuss support, or access further information, from one of these groups, please contact Equality.Diversity@essex-fire.gov.uk
You are also able to raise any queries or requests for support, including any adjustments you may require, at any stage of the process by email to recruitment@essex-fire.gov.uk
You can find out more about Essex County Fire & Rescue Service via www.essex-fire.gov.uk and about our vacancies and application processes via www.essex-fire.gov.uk/join-essex-fire

Safeguarding

Essex Police, Fire and Crime Commissioner Fire and Rescue Authority is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

It is our policy to require all applicants for employment to disclose if you are currently being investigated by any regulatory body or have any decisions or sanctions pending or in progress in respect of your suitability to work for the Service.

You agree to inform the Service within 24 hours if you are subsequently investigated by any agency or organisation in relation to concerns about your behaviour towards children, young people or vulnerable adults.

The information you provide will be treated as strictly confidential and will be considered only in relation to the appointment for which you are applying.

This role will be subject to a Disclosure and Barring Service (DBS) check.

Watch Manager Organisational Assurance

Job Title: Watch Manager Organisational Assurance  
Contract: Permanent 
Working Hours: 42 hours (Day-Duty working pattern) 
Salary:   Watch Manager B (£46,707 per annum)  
Location: Kelvedon Park 
Closing Date: 3rd March 2025 
 
We are open to discuss working arrangements including flexibility over hours 
 
As an operational employee, you will be required to maintain operational competency, and support availability and work from various stations across the county, in line with our Day-Duty Officers Riding (DDOR) principles. This is a requirement of the role and an essential condition to maintaining Grey Book terms and conditions. 
 
 
The Role 
 
This offers a great opportunity for a colleague looking to engage in a multi-functioning team, providing assurance across the Service, developing skills and knowledge of all functions whilst working with colleagues to agree and assure actions leading to the continuous improvement of our Service.  
 
What You Will Be Working On 
 
Supporting Service Audit processes, including station audits and development of future audits. 
Supporting our Service debrief process, including discussing considerations for change with other departments within various meetings. 
Working together with other departments assuring various aspects of our Service. 
Attending meetings both internal and external on behalf of Organisational Assurance. 
Supporting and developing future thematic reviews, when required. 
 
 
What Are We Looking For? 
 
We are looking for someone who is self-motivated and resilient with a passion to moving our Service forward through assurance and positive change. The individual must be open to learning and familiarising themselves with other departments processes and key performance indicators and creating assurance processes. We will also require the applicant to be familiar with or willing to learn the suite of software packages available with Microsoft 365.  
 
The successful applicant will have excellent written and verbal communication skills and interpersonal skills. They will be proficient in assessing problems and determining the most appropriate action and will be able to demonstrate that they support changes in the Service in a positive constructive manner.  
 
Eligibility  
 
To be eligible to apply for this opportunity you must:  
 
Hold a substantive role as a Crew Manager (wholetime / day-duty) for a minimum of twelve months, or are Watch Manager (or equivalent), within a UK Fire and Rescue Service  
Have successfully completed all relevant operational assessments and mandatory courses, and are competent in your current role  
Hold a valid Level 1 Incident Command 
Be able to travel around the county as required, to visit all ECFRS fire stations and sites  
Not be subject to any current live disciplinary or performance warnings, nor be subject to any informal management for reasons of conduct or performance  
Have a valid and current FiTech of 42 VO2 max 
 
If you are an internal candidate, you must have discussed your application with your line manager and confirmed with them there are no outstanding issues of conduct or performance. This will be verified prior to shortlisting. 
 
How to apply  
 
Internal candidates in either the development or resource pool –  
If you meet the essential criteria listed above, you should express an interest for the role by clicking Apply in Cornerstone (recruitment portal). 
 
Internal candidates who are not in either the development or resource pool –  
You are required to submit a supporting statement of no more than 750 words detailing how you meet the essential criteria for the role via Cornerstone (recruitment portal). It is important that you provide as much evidence as possible as to how you meet the essential criteria of the person specification as this statement will be used to shortlist your application. Please ensure you have uploaded the supporting statement before clicking Apply. 
 
External candidates 
You will be required to submit a supporting statement of no more than 750 words that demonstrates how you meet the essential criteria of the Person Specification. You may submit this either as a word document, pdf, or an mp3 (voice note) or mp4 (video), however the word count must not exceed 750 words no matter which format you choose to present your application.  
 
You may attach separate documents (such as qualifications, or a CV) should you wish. Your additional documents will be referred to in shortlisting to confirm eligibility (e.g., your current role and any existing qualifications). 
 
Assessment and selection:  
  
The assessment and selection approach will be:  
  
Stage 1   
  
Application & shortlisting (assessment of your supporting statement will be made against the essential criteria)   
  
Stage 2   
 
Operational Assessment and Leadership & Ethics presentation and questions. 
  
Assessments will be made against positive indicators taken from the Code of Ethics and the NFCC Leadership Framework.   
  
You can find the NFCC Leadership Framework here: NFCC_Leadership_Framework_Final.pdf (nationalfirechiefs.org.uk)   
  
And guidance around the Code of Ethics here:  
Core Code of Ethics England Guidance May 21 V0.pdf (ukfrs.com)  
  
Stage 3   
  
Role specific panel interview and presentation. 
 
Should you wish to have an informal discussion with regards to the role, please contact Lee Hurst at lee.hurst@essex-fire.gov.uk or Neil Anderson at Neil.Anderson@essex-fire.gov.uk  
 
If you have any questions about the process, then please contact recruitment@essex-fire.gov.uk)  
 
Our Culture and Benefits 
 
Here at Essex County Fire and Rescue Service we are committed to prioritising and promoting the wellbeing of our employees.  
 
You can find out more about our benefits at https://www.essex-fire.gov.uk/recruitment/benefits 
 
 
Disability Confident 
We are an equal opportunities, Disability Confident, employer who welcomes applications from everyone and values diversity in our workplace. A commitment to promoting diversity and developing a work environment where all staff are treated with dignity and respect is central to our recruitment process and all applications will be considered solely on merit. 
As part of our offer to support all our candidates to perform to the best of their abilities during our recruitment and selection processes and we would like to let you know about a couple of support options you can access, should you wish to, including our employee forums, who are keen and willing to support all of our potential colleagues.  
Our employee forums and partners include:  
Asian Fire Services Association (AFSA), BEING (our LGBTQ+ employee support network), Christian Fellowship, Ethnic Minority Forum, Men’s Forum, and our Women’s Forum. In addition, we also have a female firefighters operational group.  
Further to the above, the Service has a Digital Accessibility Inclusion Group (DAIG) that supports all colleagues to improve their digital skills and provides additional support and guidance to colleagues with neurodivergent strengths and struggles as a result of dyslexia, ADHD, Autism, dyspraxia etc. We want everyone to thrive at work, and so we encourage and enable people to access digital tools to help them perform at your best. The DAIG is a group of colleagues from across the Service that unite to support others as a result of their lived experience and desire to make a difference. They support people with a range of visible and invisible disabilities to identify and access digital workplace adjustments and solutions and may be able to assist with your application too.  
Should you wish to discuss support, or access further information, from one of these groups, please contact Equality.Diversity@essex-fire.gov.uk  
You are also able to raise any queries or requests for support, including any adjustments you may require, at any stage of the process by email to recruitment@essex-fire.gov.uk 
You can find out more about Essex County Fire & Rescue Service via www.essex-fire.gov.uk and about our vacancies and application processes via www.essex-fire.gov.uk/join-essex-fire 
 
Safeguarding 
 
Essex Police, Fire and Crime Commissioner Fire and Rescue Authority is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. 
 
It is our policy to require all applicants for employment to disclose if you are currently being investigated by any regulatory body or have any decisions or sanctions pending or in progress in respect of your suitability to work for the Service. 
 
You agree to inform the Service within 24 hours if you are subsequently investigated by any agency or organisation in relation to concerns about your behaviour towards children, young people or vulnerable adults. 
 
The information you provide will be treated as strictly confidential and will be considered only in relation to the appointment for which you are applying. 
 
This role will be subject to a Disclosure and Barring Service (DBS) check.  
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