Training and Support Manager
London Fire Brigade is one of the largest firefighting and rescue organisations in the world, and the busiest within the country. A vital part of our organisation is our control room, based at the London Operations Centre in Merton. Here, our Control Officers manage 180,000 999 calls a year from Londoners in need of assistance.
We are seeking a highly motivated individual to join our team at Merton in the role of Training and Support Manager. This role will see you reporting directly to the Senior Control Commander responsible for training and assurance at Brigade Control.
You will be working within a pressurised environment where staff availability for training activities is fluid and dynamic. You will be passionate about providing high quality training so that we can be the best people in the best place of work. You will need to be resourceful, resilient, and flexible to meet the challenges of this role.
This post is a new role within our organisation and has overall managerial responsibility for the Operations Support Team, a team that delivers all Control training alongside mobilising support services. In this role you will manage and lead the team to deliver multiple training initiatives simultaneously in a dynamic shift-based environment, whilst also maintaining both routine and exceptional service support requirements.
We require a candidate with a background in training and development, with evidence of learning design, training planning, training delivery, quality assurance and assessment. In this role you will proactively embrace change and contribute to change management activities to meet changing business requirements and the motivational needs of staff.
You will be responsible for creating and maintaining reports on measurable outcomes, the results and effectiveness of training programmes and on our quality assurance processes. You will have an ability for elevated levels of visual attention and experience of fault analysis or systems investigation.
The successful candidate will have maintained understanding of new educational and training techniques and methods and will improve the delivery and design of training materials in line with new best practice.
The person we are seeking will have exceptional interpersonal skills to establish good working relationships with people at all levels and excellent organisational skills to prioritise and delegate work to ensure deadlines are met.
To apply, please complete the online application and upload the following documents:
- A copy of your up-to-date CV.
- A copy of your qualification (DTTLS or an industry equivalent qualification).
- A cover letter (max. 2 sided A4) clearly outlining the relevant experience, skills and qualifications you have to successfully perform this role, specifically covering the following selection criteria elements:
- Prepares reports detailing the measurable outcomes, results and effectiveness of training programmes and the quality assurance processes.
- Maintains understanding of new educational and training techniques and methods, introducing improvement to delivery and design of training materials in line with new best practice.
- Effectively organises and manages multiple training initiatives simultaneously.
- A background in training and development, with evidence of learning design, training development, training planning, training delivery, quality assurance and assessment, in a dynamic shift-based environment.
- Evidence of fault analysis or systems investigation and an ability for high levels of visual attention.
