Training Helpdesk Assistant
Post: Training Helpdesk Assistant
Salary: £25,794
Grade: FRS B
Salary range: £25,794 – £30,575 per annum
Contract type: Permanent
Working pattern: Full-time
Application closing date: Friday 18 March 2022 at 16:00 GMT
Training and Professional Development is looking for a highly motivated Training Helpdesk Assistant to join its Training Operations team. The aim of our department is to ensure effective and targeted delivery of training to operational and FRS staff.
You will form part of a close-knit team, supporting the Operations Managers in providing a helpdesk customer service and answering emails regarding training attendance and queries. You will also maintain training records via LMS (Learning Management System) and liaise with our training providers.
The ideal candidate will be a confident communicator and able to work independently in providing a frontline support, and in identifying and escalating risk critical issues to your managers.
You will be able to demonstrate attention to detail, and possess good written and numerical skills, be willing to work flexibly and able to prioritise tasks.
You will be able to demonstrate knowledge and proficiency in using a range of IT applications including Microsoft Office (Outlook, Excel, Sharepoint and Teams).
Further information about the main duties and responsibilities of the role are detailed in the job description.
To apply – complete the online application form and provide evidence to address the selection criteria under the assessment overview (see below). Your application will be marked against the responses you provide to the selection criteria. CVs will not be considered.
Benefits of working for LFB
- 26 days’ holiday plus bank holidays
- Option Absence Scheme
- Flexible working including job share
- Welfare Scheme
- Use of Brigade Medical Adviser/physios
- Season ticket loans
- Equality Support Groups
- Contributory Pension Scheme
- Cycle to work scheme
- Opportunity to access affordable accommodation
Please ensure you give yourself enough time to complete and submit your application. Late or un-submitted applications cannot be accepted.
Please note any correspondence received from us will be via e-mail and sent to the address you provide on your application form.
We value the diversity of our employees and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
Assessment Overview
Stage 1
Online application and evidence to the selection criteria.
As part of the online application form, candidates must provide evidence to address the following selection criteria:
Selection Criteria 1 – The ability to communicate clearly, appropriately and accurately, in writing, by telephone and in person.
Selection Criteria 2 – Experience of using a range of IT applications and office systems.
Selection Criteria 3 – The ability to liaise effectively and appropriately with staff at all levels and to ensure good customer care practice.
Selection Criteria 4 – Experience of organising, planning and prioritising work and to ensure that deadlines are met.
Your application will be sifted based on the responses provided to the above criteria and shortlisted candidates will be invited to stage 2.
Stage 2
Assessment for this role is due to take place late March 2022. Please be advised that if you are unable to make the scheduled assessment date, we may not be able to make alternative arrangements.
Please note: Should you be shortlisted you may need to be able to conduct an interview over Microsoft Teams (a video conferencing service). You will be asked to provide relevant contact details for that to take place if shortlisted.
Additional Information
In line with the Basic Personnel Security Standard (BPSS) employment checks will be completed by successful candidates, which will include a basic criminal records check. Successful candidate will be required to declare any convictions for offences which are not spent under the Rehabilitation of Offenders Act 1974 and any offer of employment is subject to the LFC receiving a criminal records disclosure which it considers satisfactory. Successful candidates should apply to the Disclosure and Barring Service (DBS) to get a copy of their criminal record and share the original disclosure certificate with the LFC. The check will only show convictions that are not ‘spent’. It will cost the successful candidates £23 (current charge) and usually takes up to 14 days.