Customer Service Assistant (Fixed Term until 31 March 2024)

Customer Service Assistant (Fixed Term until 31 March 2024)

Benefits:

Salary: £13,652 – £15,807 per annum (FTE £24,054 – £27,852),

Grade 3

Hours: Part Time – 21 hours per week

Location – Service Headquarters, Calcot, Reading

Excellent annual leave allowance of 25 days, onsite gym, parking facilities and a Local Government Pension Scheme are available

Other information about our benefits can be found here

An exciting opportunity has arisen for a Customer Services Assistant to join our Facilities team within Royal Berkshire Fire and Rescue Service. The successful candidate will be based at our HQ site, Calcot in Reading. RBFRS has a reputation of excellence, and we invest in our employees’ development and wellbeing. The role of the Customer Services Assistant is to deliver an excellent customer service to all our internal and external customers.

This role will provide a great opportunity to work for a public service provider who engages their team within a diverse and inclusive environment. If you are a highly motivated and customer focused individual who can effectively build relationships with internal and external parties to RBFRS, in delivering an effective customer focused facilities service we would be keen to hear from you.

The key focus of this role is:

  • To assist in the delivery of an efficient and customer focused reception at service headquarters, ensuring that visitors and telephone callers are greeted and that their matters are dealt with in a polite and efficient manner.
  • To provide administrative support to the Facilities Department as directed by the Facilities Manager

Key role requirements (knowledge, skills and experience):

  • Experience of working in a Reception, Administration or Customer Services environment.
  • Excellent communication skills with people at all levels, both internally and externally, remaining tactful and diplomatic at all times
  • Experience to multi task and organise priorities
  • Excellent experience of MS Word, Outlook and Excel.
  • Experience of working in a busy administrative role
  • Able to work independently and with initiative.
  • Good written and verbal skills.

Application and selection process

The successful candidate will demonstrate and promote behaviours in line with the Job Profile/Person Specification and our Behaviour Competency Framework as attached.

The Behavioural Competency Framework allows us to easily identify the behaviours that drive successful performance and enables us to deliver an effective service. The behaviours detailed within the job profile will be assessed throughout the selection process.

If you are interested in applying for this position click Apply Now.

Appointment is conditional upon undertaking a Standard Disclosure and Barring Service (DBS) check.

Re-checks will be required in line with the Disclosure and Barring Service (DBS) and Recruitment of Ex-Offenders Policy.

For further details about the role or to simply discuss any adaptations or adjustments we can make to assist you in your application or with our recruitment process please contact Michelle Halliwell, Facilities Manager (Interim) at halliwellm@rbfrs.co.uk to arrange an informal discussion.

Please note we do not accept applications via Agencies or CV’s without an accompanying application form.

Closing date for applications is 09:00 hours Monday 21 August 2023

Anticipated start date: Late September 2023

It is anticipated that interviews will run week commencing 28 August 2023

Please view our privacy notice via this link Applicant Privacy Statement

At Royal Berkshire Fire and Rescue Service, we want you to bring your whole self to work.

Equality, diversity and inclusion are more than just words for us. That’s why we are committed to creating a culture where everyone feels included and respected, and where no one is unfairly discriminated against. All applications are considered on merit alone. We are a Disability Confident Leader – if you meet the essential criteria of the role, you will be guaranteed an interview.

Simply: Our community is varied and diverse. Our workforce should be too.

At Royal Berkshire Fire and Rescue Service, everyone is welcome.

To find out more: rbfrs.co.uk/EqualityDiversityInclusion

Workforce Planning and Development Manager

JOB DESCRIPTION
Suffolk Fire and Rescue Service – Ipswich, Suffolk IP1 2BX
£54,726 per annum 
37 hours per week
Permanent 

We are committed to flexible working, so please read the Job and Person Profile (available at the link) to find out about the types of flexible working available for this role.

We welcome applications from everyone. We particularly welcome female applicants, as well as minority sexual orientations, religions and ethnicities, and those declaring a disability.

Suffolk Fire and Rescue Service are looking for a motivated and experienced individual to take on a new role within the Service. The Workforce Planning and Development Manager is a key role that will move the Service forwards on its journey to ensure it provides effective and efficient people and values based management, leading a multi disciplined team of professionals across Learning and Development, Recruitment, and Equality, Diversity, and Inclusion (EDI).

Do you have recent experience working within Business, Management, Learning and Development, EDI, or Human Resources?
Would you like to be part of a team building and enhancing organisational culture and values?
Are you passionate about making a positive difference in the lives of the staff of Suffolk Fire and Rescue Service, and the people of Suffolk?
If so, this could be a fantastic opportunity for you.

Your role and responsibilities

Promotion of our values and driving our inclusive culture are integral to the role, alongside ensuring fairness and diversity in all our processes. You will lead on developing internal candidates and recruiting a diverse and talented workforce to develop leadership and leadership capability.

The role is all about partnership working, with line managers within Suffolk Fire and Rescue (SFRS), across Suffolk County Council, and wider in a role representing the service on national bodies such as the National Fire Chiefs Council (NFCC) and host of other stakeholders. All of which will lead to SFRS becoming an employer of choice.

Supporting the Area Manager for People and Resources, you will create and develop effective working relationships the Service, Suffolk County Council, the National Fire Chiefs Council, and other partnerships that support and deliver the management of workforce planning, recruitment, retention, whilst enhancing our culture and inclusion.

You will need:

possession of a relevant degree or equivalent professional qualification appropriate to this post (Business, Management Learning and Development, EDI, Human Resources)
in depth and broad knowledge of public sector and recruitment requirements within a complex organisation
specific understanding of challenges facing UK Fire and Rescue Services and the environment Suffolk Fire and Rescue Service operate in.
You can view a full list of requirements in the Job and Person Profile (docx). If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.

Travel and workplace requirements

We positively encourage the use of technology to communicate and engage, but in this role, you may need to operate across a wide and rural area, so it would be beneficial for you to either hold a full and current driving licence and have access to personal transport or meet the mobility requirements of the role through other reasonable and suitable means. If you require a reasonable adjustment due to a disability to meet the travel requirements of this role, please speak with the contact detailed below.

This role supports hybrid working, a broadly even balance between working from home a visible presence within the organsiation. Please speak with the contact detailed below if you wish to discuss how that might impact your working arrangements. #LI-Hybrid

For more information

For an informal discussion, please contact Henry Griffin (he/him) by calling: 07901 512791 or emailing: henry.griffin@suffolk.gov.uk

How to apply

Step 1: Read the advert and the Job and Person Profile (JPP) (docx).

Step 2: Write a supporting statement indicating how you meet each of the criteria in the ‘Person Profile’ section of the JPP. You should use the Supporting Statement template (other formats may not be accepted). Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.

Step 3: Click ‘Apply Now’ to start your online application. Upload your supporting statement and a copy of your CV on the final page (without a supporting statement and CV, your interest will not be progressed). A covering letter or any other documents will not be accepted.

If you would like an adjustment to this process due to a disability, please contact us at 03456 014412 or recruitment@suffolk.gov.uk.

Closing date: 11:30pm, 24 August 2023.

Interview date: 1 September 2023.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

ABOUT US
We offer a fantastic, inclusive working environment including diverse and active staff networks, great flexible working options and many benefits, as well as the opportunity to improve the lives of Suffolk residents.

Benefits include:

Performance-related annual pay progression, in addition to an annual cost-of-living pay increase
The opportunity to join a large, diverse organisation, with career opportunities across our services
A supportive culture, underpinned by our WE ASPIRE values
Access to the Local Government Pension Scheme (LGPS)
Up to 28 days annual leave entitlement, plus UK bank holidays and two paid volunteering days
An occupational sick pay scheme
Learning and development opportunities, including a range of work-based apprenticeships
Flexible working options, with the right to request flexible working from your first day
A range of staff networks centred around equality groups
Plus more

If you would like to know more about our benefits, values and equality commitments please visit our Working for Suffolk County Council pages (www.Suffolk.gov.uk/careers).

Airport Firefighter

We are passionate in ensuring we provide our passengers and employees with the best possible experience.  Our people are key to our success, and we want great talent to join us and be part of our journey.

Would you like to Join our team?

Gatwick Airport Fire & Rescue Service is currently looking to create a pool of candidates for the role of Airport Firefighter to join the Rescue and FireFighting Services (RFFS) Team when positions become available.

You do not need previous experience within the Fire Service to apply to join the team whose principal objective is “to save life”.

Further details can be found by following the application link including full Job description & Candidate briefing pack

Safeguarding Manager

Suffolk Fire and Rescue Service
£36,298 per annum (pro rata if part time) 
37 hours per week (part time working considered)
Permanent

We are committed to flexible working, so please read the Job and Person Profile (docx) to find out about the types of flexible working available for this role.

We welcome applications from everyone.  We particularly welcome applicants from minority religions, ethnicities and sexual orientations because they are under-represented in this service.

We have a rare opportunity to join the Suffolk Fire and Rescue Service (SFRS) Prevention team as a Safeguarding Manager, based at Ipswich East Fire Station Ransoms with flexible and hybrid working options. We are looking for a dynamic individual to support and manage Safeguarding across Suffolk Fire and Rescue service and with external partners.

  • Are you ready for an exciting new challenge and the next step in your career?
  • Would you like to work in an incredibly varied, challenging and rewarding role?
  • Do you have experience Safeguarding to make a positive impact across Suffolk?

If so, this could be a fantastic role for you.

Your role and responsibilities

  • Being able to create and encourage effective working relationships. Ensure staff are informed, competent, supported and safe within SFRS.
  • Contribute to effective partnerships and encourage close working relationships with other SFRS departments, voluntary, and statutory organisations in the delivery of prevention and safeguarding activities.
  • Build and maintain key relationships in Response/ Protection and support the delivery of key operational Prevention and safeguarding activities.
  • Support Enhanced Home Fire Safety Visits (i.e. Domestic Abuse) – Co-ordinate the referral scheme, in line with the current Prevention guidance.
  • Firesetter Advice – Co-ordinate the referral scheme, in line with the current Prevention guidance. Provide line management responsibility for Fire Setter Advisors on zero hours’ contracts.
  • Co-ordinate and deliver Safeguarding training and development of all SFRS personnel.

You will need

  • Suitable professional qualification at post graduate level or equivalent experience at a professional level in a relevant area of work.
  • Ability to develop and inform relevant policy and guidance, drawing on national and local good practice.
  • Proven ability to lead, motivate and develop staff in an increasingly performance-focused organisation and manage performance effectively.

You can view a full list of requirements in the Job and Person Profile (docx).  If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.

The team

The Prevention team are a small friendly team within SFRS and are key in understanding the Prevention and Safeguarding requirements and priorities of the Service and other Partners, ensuring that Prevention is delivered effectively and efficiently. The team also provides the Service with assurance that Prevention and Safeguarding activities are reaching the most vulnerable to ensure that Suffolk continues to be a safe place to work and live.

Travel and workplace requirements

Due to the nature of this role, you will require a driving licence and you may need access to personal transport.

This role supports hybrid working, a broadly even balance between working from home and working from an office base. Please speak with the contact detailed below if you wish to discuss how that might impact your working arrangements. #LI-Hybrid

For more information

For an informal discussion, please contact Station Manager Mel Buck by emailing melvin.buck@suffolk.gov.uk. 

How to apply

Step 1: Read the advert and the Job and Person Profile (JPP) (docx).

Step 2: Write a supporting statement indicating how you meet each of the criteria in the ‘Person Profile’ section of the JPP. You should use the Supporting Statement template (other formats may not be accepted). Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.

Step 3: Click ‘Apply Now’ to start your online application and upload your supporting statement on the final page (without a supporting statement, your interest will not be progressed).

If you would like an adjustment to this process due to a disability, please contact us at 03456 014412 or recruitment@suffolk.gov.uk.

Closing date: 11:30pm, 16 August 2023

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

ABOUT US
We offer a fantastic, inclusive working environment including diverse and active staff networks, great flexible working options and many benefits, as well as the opportunity to improve the lives of Suffolk residents.

Benefits include:

Performance-related annual pay progression, in addition to an annual cost-of-living pay increase
The opportunity to join a large, diverse organisation, with career opportunities across our services
A supportive culture, underpinned by our WE ASPIRE values
Access to the Local Government Pension Scheme (LGPS)
Up to 28 days annual leave entitlement, plus UK bank holidays and two paid volunteering days
An occupational sick pay scheme
Learning and development opportunities, including a range of work-based apprenticeships
Flexible working options, with the right to request flexible working from your first day
A range of staff networks centred around equality groups
Plus more

If you would like to know more about our benefits, values and equality commitments please visit our Working for Suffolk County Council pages (www.Suffolk.gov.uk/careers).

Operational Equipment Technician

Job Summary

Job Role Title:  Operational Equipment Technician

Salary:  E (SCP 17-23) £26,845 – £30,151

Contract Type:  Fixed term up to 23 months

Working Pattern: Full time

Number of hours per week: 37

Job Share: Considered

Closing date:  23 August 2023

Further Information

Here at Leicestershire Fire and Rescue Service, we have an exciting opportunity for Operational Equipment Technician to join our team on a full-time, fixed-term basis. This vacancy is based at Glenfield, Leicester.

You will be a key member of a small team, working in a busy department, dealing with all aspects of Centralised Breathing Apparatus and progressing to work with our appliances and equipment. You will be responsible for testing, servicing and maintaining various items of equipment.  The successful candidate will ensure that the equipment is kept in working order and meets legislation to ensure the Service can operate at the required level. You will also be required to record these tests where appropriate.

The Operational Equipment Technician, will need to be able to think fast and be confident in working within a busy environment, dealing with all the stations and departments across the service.

We’re looking for a candidate who is a level-headed, enthusiastic, and proactive individual(s), you will need to have excellent written communication, IT skills and the ability to develop strong working relationships with staff at all levels.

This is a challenging but immensely rewarding position. If you’ve got what it takes, we want you to join our team.

Closing date:  23 August 2023

Interview and test date: Week commencing 4 September 2023

If you require further information about the role, please contact Daniel Fathers on 07800709918.

In return, you can expect a competitive salary, flexible working arrangements, generous leave entitlement plus public holidays, public sector pension (subject to pension scheme rules), on-site gym facilities, free onsite parking, access to an emergency services discount card and use of our occupational health unit. You will also be supported with further training as required.

You will automatically be enrolled into The Local Government Pension Scheme (LGPS), this is a tax approved, defined benefit occupational pension scheme. Your contributions are based on your earnings and you can choose from different income options when you retire.

Leicestershire Fire and Rescue Service is committed to promoting equality, diversity and inclusion in the workplace. Furthermore, we want to create a work environment where everyone feels safe, can be themselves and can perform their roles to the best of their abilities. We have signed up with a number of nationally recognised organisations that promote equality, diversity and inclusion and we are working with them to help us achieve our objectives. These organisations include:

• Employers Network for Equality and Inclusion (ENEI)

• Workplace Equality Index (WEI)
• Department of Works and Pension’s Disability Confident scheme
• British Sign Language Charter
• Asians in the Fire Service Association (AFSA)

 

Pension Considerations

Annual Allowance- Please note that it is your personal responsibility to check whether by applying/accepting this position it would result in any Annual Allowance implications. A breach in the Annual Allowance threshold could result in a Tax charge. Further information on Annual Allowance can be obtained from our Pensions team.

Lifetime Allowance – Please note that it is your personal responsibility to check whether by applying/accepting this position it would result in any Lifetime Allowance implications. A breach in the Lifetime Allowance threshold will result in a Tax charge. Further information on Lifetime Allowance can be obtained from our Pensions team.

Wholetime Supervisory Manager Transferee Opportunities

About Us

Buckinghamshire Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 firefighters operate from 19 fire stations from the outskirts of London to the South Midlands. We employ around 100 specialist support staff, from ICT to fire prevention. Our vision is to make Buckinghamshire and Milton Keynes the safest areas in England in which to live, work and travel. We are a diverse, welcoming community – will you join us?

About the Role

We are looking for the best people to join our innovative, forward thinking, and progressive organisation.

We are currently accepting applications for transfers to BFRS from applicants that are:

  • Deemed a competent Wholetime Crew and Watch Commander against the relevant role map and national occupational standards

About You

Successful candidates must be willing to work within one of the many shift systems that we offer. This may also include specialist office-based roles.

We are looking for individuals who possess the following personal qualities:

  • Keen to contribute to a safer community
  • Committed to equality and fairness
  • An understanding of their role with regards to health, safety, and welfare
  • Motivated to continually improve
  • Effective team member
  • Effective communicator
  • Flexible approach to undertaking new initiatives
  • Essential Requirements

Essential Requirements

Our essential requirements are that you:

  • Must be a competent Wholetime Crew or Watch Commander (confirmation of competency will be required)
  • Hold Skills for Justice (SFJ) Level 1 Incident Command
  • Must hold a full UK driving licence
  • LGV driver is desirable
  • Achieve Enhanced Disclosure and Barring Service (DBS) clearance
  • Pass a service medical and fitness test
  • Have no current/outstanding development action plans or capability issues related to competency
  • Be free of current formal disciplinary actions

Anything else you need to know:

We embed equality, diversity, fairness, and inclusion into everything that we do. We view this as fundamental in order to achieve our vision of making Buckinghamshire and Milton Keynes the safest areas in England in which to live, work and travel.

If you would relish the opportunity of transferring to an innovative, forward thinking, progressive fire and rescue service, that encourages developing a range of skills to help serve the community, then we would like to hear from you.

If there are any adaptations or adjustments, we can make to help you in your application, or with our recruitment process, please contact us via e-mail or telephone.

Please contact us at hr@bucksfire.gov.uk if you have any questions about the role and recruitment process.

(Internal applicants please log in using your iTrent Self Service username and password)

Wholetime Watch Manager (Operational)

Lincolnshire Fire and Rescue (LFR) is planning its full time Watch Manager selection process for 2023.  

We are welcoming applications from anyone who meets the criteria as detailed below, including both internal and external candidates. It is for Watch Managers wishing to transfer and Crew Manager looking for promotion and is open to our On-Call wishing to migrate to Wholetime.  

(To apply, please email RecruitmentFire@lincolnshire.gov.uk to request an application pack. The application must be completed and returned before the closing date)

Please do not apply via the website.

The following eligibility criteria must be satisfied for any individual to be considered for entry into the selection process.  

Essential:

  • LFR All Hazard Command Level 1 (WM) (external candidates will be invited to carry out before selection day)
  • Substantive and competent in operational Crew Manager or Watch Manager role
  • Able to demonstrate / evidence significant leadership experience.
  • No active or pending disciplinary action/live sanctions 
  • No current or pending capability plans including documented informal management action outside the formal meetings covered in LCC policy (where applicable).
  • In date Fitness Test – a predicted VO2 Max of no less than 42mls/02/kg/min is the minimum required.
  • IFE Level 3 certificate in Leadership and Management (Old L3D Unit 5) or ILM Level 3 Leadership and Management or equivalent
  • IFE Level 3 Certificate in Fire Service Operations and Incident Command (old L3D Unit 6)   

Applicants will be sifted and the personal statements considered against the National Occupational Standards. Those with successful applications will then be invited into the selection process.  
Applicants are responsible for the submission of their own applications and supporting documents by the closing date.  The Service regrets that any application received after this date or submitted without the correct documentary evidence, will be unable to be considered.  

Selection Process 
The WM selection process will involve the following elements: 

  • A written report
  • A presentation
  • Interview with a panel 

Further details on these elements will be provided to those individuals who’s application was successful. All applicants invited into the selection process will be required to complete all elements – evidence from prior processes will not be accepted.    

Successful candidates will be committed to working as part of a strong team to deliver services across Lincolnshire.  They will also be able to demonstrate resilience, be able to develop and implement business change and demonstrate a values-based approach to leadership.  Post-holders will be expected to provide operational cover and therefore be prepared to provide a base, whilst on duty, within Lincolnshire.   

The dates for the selection process including practical assessment, presentation and interviews are detailed below. 
Timeline: 
Advert Close 
Friday 25th August
Written Assessment (after initial sift)
Release: 11th September – Submission Date: 22nd September
Interview, Presentation and practical training session 
W/C 2nd & 9th October 
Further details on the selection process can be found in the ‘Initial Info’ document within the advert.

Lincolnshire Fire and Rescue is an equal opportunities employer. We value diversity and welcome applications from candidates from all backgrounds. We particularly welcome applications from sections of the community that are currently underrepresented at LFR. 

Wholetime Crew Manager (Operational)

Lincolnshire Fire and Rescue (LFR) is planning its full time Crew Manager selection process for 2023.  

We are welcoming applications from anyone who meets the criteria as detailed below, including both internal and external candidates. It is for Crew Managers wishing to transfer and Firefighters looking for promotion and is open to our On-Call wishing to migrate to Wholetime.  

(To apply, please email RecruitmentFire@lincolnshire.gov.uk to request an application pack. The application must be completed and returned before the closing date)

Please do not apply via the website.

The following eligibility criteria must be satisfied for any individual to be considered for entry into the selection process.  
Essential: 

  • LFR All Hazard Command Level 1 (CM) (external candidates will be invited to carry out before selection day)
  • Substantive and competent in operational Firefighter or Crew Manager role
  • Able to demonstrate / evidence appropriate leadership behaviours as detailed in the NFCC Leadership Framework
  • No active or pending disciplinary action/live sanctions 
  • No current or pending capability plans including documented informal management action outside the formal meetings covered in LCC policy (where applicable).
  • In date Fitness Test – a predicted VO2 Max of no less than 42mls/02/kg/min is the minimum required.
  • IFE Level 3 Certificate in Fire Science, Operations, Fire Safety and Management (includes the four mandatory units):  Unit 1: Fire Engineering Science 
    Unit 2: Fire Operations 
    Unit 3: Fire Safety*  
    Unit 4: Management and Administration 
    *Or equivalent e.g. Level 3 Certificate in Fire Safety

Applicants will be sifted and the personal statements considered against the National Occupational Standards. Those with successful applications will then be invited into the selection process.  
Applicants are responsible for the submission of their own applications and supporting documents by the closing date.  The Service regrets that any application received after this date or submitted without the correct documentary evidence, will be unable to be considered.  

Selection Process 
The CM selection process will involve the following elements: 

  • A written report
  • A presentation
  • Interview with a panel
  • Delivering a practical training session (CM Process only) 

Further details on these elements will be provided to those individuals who’s application was successful. All applicants invited into the selection process will be required to complete all elements – evidence from prior processes will not be accepted.  

Successful candidates will be committed to working as part of a strong team to deliver services across Lincolnshire.  They will also be able to demonstrate resilience, be able to develop and implement business change and demonstrate a values-based approach to leadership.  Post-holders will be expected to provide operational cover and therefore be prepared to provide a base, whilst on duty, within Lincolnshire.   

The dates for the selection process including practical assessment, presentation and interviews are detailed below. 
Timeline: 
Advert Close 
Friday 25th August
Written Assessment (after initial sift)
Release: 11th September – Submission Date: 22nd September
Interview, Presentation and practical training session 
W/C 2nd & 9th October 
Further details on the selection process can be found in the ‘Initial Info’ document within the advert.

Lincolnshire Fire and Rescue is an equal opportunities employer. We value diversity and welcome applications from candidates from all backgrounds. We particularly welcome applications from sections of the community that are currently underrepresented at LFR. 

Watch Commander – Technical

Salary: Salary will be in line with national pay scales at time of advert. £44,911 (plus 15% flexible working allowance), Substantive, Watch Commander

Are you a Watch Commander looking to expand your experience beyond the drill yard? Become the newest member our Technical Team and apply for our Watch Commander Technical role.

About us
Buckinghamshire Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 firefighters operate from 19 fire stations from the outskirts of London to the South Midlands. We employ around 100 specialist support staff, from ICT to fire prevention. Our vision is to make Buckinghamshire and Milton Keynes the safest areas in England in which to live, work and travel. We are a diverse, welcoming community – will you join us?

About the role
The role is ideal for a high performing Supervisory Manager who has the desire to gain valuable experience; including those who are preparing for more senior roles in the future. This role supports Service Delivery improvement through robust management of operational policy, procedure, guidance, planning, information, and procurement and management of operational equipment. Within this new role there will be scope for flexible working payments in addition to the base salary.

Responsibilities include:

Supporting the implementation and maintenance of National Operational Guidance (NOG) with particular focus on Thames Valley FRS operational procedure, guidance and information
Ensuring policies and procedures are reviewed, controlled and managed appropriately
Aligning operational procedures to training, occupational standards and mobilising protocols through effective departmental liaison and building departmental relationships
Supporting collaboration and operational alignment through implementation of new procurement initiatives
Taking a leadership role, managing and supporting workflows with the support staff under your line management
Leading the Command Unit review and delivering enhanced capabilities and resilience
Engaging with suppliers, to ensure best value, whilst maintaining a positive image of the Service at a local, regional and national level
To support the implementation of a new Site Specific Risk Information (SSRI) database and recording system

About you
We are looking for someone who is:

Focused and driven to influence change
An engaging and confident communicator
A great team player with a personable and collaborative approach
Pragmatic and organised with the ability to work on their own initiative
Looking to broaden their knowledge and experience

Experience and skills required
Competent Supervisory manager (Watch Commander) who is currently serving within a UK Fire Authority*
Knowledge and understanding of NOG, OIN’S and TVOB’s (or relevant fire service guidance notes and documentation)
Knowledge of Incident Command and Command Support
Able to maintain a good knowledge of all roles specific information by proactively monitoring information via a range of sources such as the Intranet, policies, procedures, internal bulletins and external publications
Confident with IT systems, including Microsoft office & Microsoft teams
Full UK valid Driving license

Anything else you should know
You will be based at our Headquarters in Aylesbury, but you may have to travel to other Service sites around the county.
There may be times when you will be working outside normal office hours, for this you will receive a 15% Flexible working allowance.

Application and interviews
If there are any adaptions or adjustments, we can make to help you in your application or with our recruitment process, please contact us by email or telephone.

(Internal applicants please log in using your iTrent Self Service username and password)

We are an equal opportunity employer
We are an equal opportunity employer. Applications from people of any colour, race, nationality, ethnic origin, religion, sex, sexual orientation, marital status or disability are welcome.

Abatement and Protected Pension 
If are in receipt of a firefighter’s pension, before taking up employment with Buckinghamshire & Milton Keynes Fire Authority, you are required to notify Human Resources as abatement rules may apply.

ICT Applications Manager

Job Summary

Job Role Title:  ICT Applications Manager

Salary:  G £35,411 – £39,493

Contract Type:  Permanent

Working Pattern: Full Time

Number of hours per week: 37

Job Share: No

Closing date: 30th of August

Further Information

Here at Leicestershire Fire and Rescue Service, we have a new and exciting opportunity for ICT Applications Manager to join our Application Support Group team on a full-time, permanent basis. In return, you will receive a competitive salary of £35,411 – £39,493 per annum plus benefits.

Benefits you will receive:

Competitive salary
Flexible working
Generous leave entitlement plus public holidays
Public sector pension (subject to pension scheme rules)
On-site gym facilities
Free onsite parking
Access to an emergency services discount card
Use of our occupational health unit
You will automatically be enrolled into the The Local Government Pension Scheme (LGPS), this is a tax approved, defined benefit occupational pension scheme. Your contributions are based on your earnings, and you can choose from different income options when you retire.

About ICT Applications Manager role:

As an ICT Applications Manager, you will be responsible for managing a suite of related systems, applications, and portals.

Your tasks will include helping our Users, managing Supplier contracts, and providing data to report against our service KPIs.

Key responsibilities as an ICT Applications Manager:

·         Providing prompt and professional support to users at all levels across the organisation

·         Responding to incident support requests, service requests and change requests using our Service Desk Application

·         Ensuring that our applications are correctly configured, by understanding our requirements, explaining choices and undertaking (or advising on) configuration work.

·         Maintain a good awareness of suppliers – understand how suppliers plan to meet the evolving requirement of their Fire Sector customers.

·         Working with Project and Procurement teams to deliver major changes in applications.

·         Providing support for procurement and project processes.

·         Advising on solution options and make recommendations.

·         Ensuring that our application portfolio aligns with our ICT Strategy and Enterprise Architecture requirements.

·         Providing support for the data and reporting team.

·         Carrying out all tasks associated with this post in accordance with Leicestershire Fire and Rescue Service’s Equality and Diversity Policies.

Skills and experience required as our ICT Applications Manager:

·         Degree or equivalent professional experience

·         Experience of customer relationship management

·         Experience of helping maximise the benefits of change.

·         Knowledge of Planning future system requirements and designing configurations

·         Ability to analyse numeric information to support reporting requirements

·         Demonstrate experience of maximising value around system selection and system configuration choices

·         Able to demonstrate handling of commercial and personally sensitive data in a professional and confidential way.

Closing date:  31st of August.

Interview date: To be confirmed

Leicestershire Fire and Rescue Service is committed to promoting equality, diversity and inclusion in the workplace. Furthermore, we want to create a work environment where everyone feels safe, can be themselves and can perform their roles to the best of their abilities. We have signed up with a number of nationally recognised organisations that promote equality, diversity and inclusion and we are working with them to help us achieve our objectives. These organisations include:

• Employers Network for Equality and Inclusion (ENEI)
• Department of Works and Pension’s Disability Confident scheme
• British Sign Language Charter
• Asians in the Fire Service Association (AFSA)

Pension Considerations

Annual Allowance- Please note that it is your personal responsibility to check whether by applying/accepting this position it would result in any Annual Allowance implications. A breach in the Annual Allowance threshold could result in a Tax charge. Further information on Annual Allowance can be obtained from our Pensions team.

Lifetime Allowance – Please note that it is your personal responsibility to check whether by applying/accepting this position it would result in any Lifetime Allowance implications. A breach in the Lifetime Allowance threshold will result in a Tax charge. Further information on Lifetime Allowance can be obtained from our Pensions team.