Job Summary

Job Role Title:  ICT Applications Manager

Salary:  G £37,336 – £41,418

Contract Type:  Permanent

Working Pattern: Full Time

Number of hours per week: 37

Job Share: No

Closing date: 23:59 10 April 2024

Further Information

Are you ready to step into a dynamic new role? We are excited to announce the opening of the ICT Applications Manager position. This role is tailored for individuals with experience as system administrators, product owners, portfolio managers, and beyond. You will have the opportunity to shape the future of our ICT department while expanding your skill set and expertise. We are committed to fostering growth, offering support for skill development, and providing avenues for progression. If you are eager to take on increased responsibilities and build upon your existing knowledge, we are here to help you thrive.

Benefits you will receive: 

Competitive salary
Flexible working
Generous leave entitlement plus public holidays
Full support for ongoing professional development
Public sector pension (subject to pension scheme rules)
On-site gym facilities
Free onsite parking
Access to an emergency services “Blue Light” discount card
·         Use of our in-house occupational health unit, which includes fitness support

·         Access to the Service’s 24/7 Employee Assistance Programme

·         Public sector pension (subject to pension scheme rules). You will automatically be enrolled into the Local Government Pension Scheme (LGPS), which is a tax-approved, defined-benefit occupational pension scheme. Your contributions are based on your earnings, and you can choose from different income options when you retire.

About ICT Applications Manager role:

As an ICT Applications Manager, you will be responsible for managing a suite of related systems, applications, and portals. Your tasks will include helping our Users, managing Supplier contracts, and providing data to report against our service KPIs.

Key responsibilities as an ICT Applications Manager:

·         Providing prompt and professional support to users at all levels across the organisation

·         Responding to incident support requests, service requests and change requests using our Service Desk Application

·         Ensuring that our applications are correctly configured, by understanding our requirements, explaining choices and undertaking (or advising on) configuration work.

·         Maintain a good awareness of suppliers – understand how suppliers plan to meet the evolving requirement of their Fire Sector customers.

·         Working with Project and Procurement teams to deliver major changes in applications.

·         Providing support for procurement and project processes.

·         Advising on solution options and make recommendations.

·         Ensuring that our application portfolio aligns with our ICT Strategy and Enterprise Architecture requirements.

·         Providing support for the data and reporting team.

·         Carrying out all tasks associated with this post in accordance with Leicestershire Fire and Rescue Service’s Equality and Diversity Policies.

Skills and experience required as our ICT Applications Manager:

·         Degree or equivalent professional experience

·         Experience of customer relationship management

·         Experience of helping maximise the benefits of change.

·         Knowledge of Planning future system requirements and designing configurations

·         Ability to analyse numeric information to support reporting requirements

·         Demonstrate experience of maximising value around system selection and system configuration choices

·         Able to demonstrate handling of commercial and personally sensitive data in a professional and confidential way.

Closing date:  23:59 10 April 2024

Interview and test date: w/c 22 April 2024

Leicestershire Fire and Rescue Service is committed to promoting equality, diversity and inclusion in the workplace. Furthermore, we want to create a work environment where everyone feels safe, can be themselves and can perform their roles to the best of their abilities. We have signed up with a number of nationally recognised organisations that promote equality, diversity and inclusion and we are working with them to help us achieve our objectives. These organisations include:

• Employers Network for Equality and Inclusion
• Department of Works and Pension’s Disability Confident scheme
• British Sign Language Charter
• Asians in the Fire Service Association

Pension Considerations

Please note that it is your personal responsibility to check whether by applying/accepting this position it would result in any Annual Allowance or Lifetime Allowance implications. A breach in the Annual Allowance threshold could result in a Tax charge. A breach in the Lifetime Allowance threshold will result in a Tax charge.  Further information on Annual Allowance and Lifetime Allowance can be obtained from our Pensions team.

Sponsorship

Please take note that Leicestershire Fire and Rescue Service does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

Job Title: ICT Business Partner 
Contract: Permanent  
Working Hours: 37 hours per week 
Salary: Grade 9 – £43,421 – £46,464 
Location: Kelvedon Park  
Closing Date: 07/04/2024 
 
*We are open to discuss working arrangements including flexibility over hours and location 
 
The Role
 
Providing quality effective information technology across our service has never been more important.  Our specialist team delivers ICT to frontline and support staff, across 50 stations, as well as at workshops, training centres and offices. 
 
We are committed to enabling our people and transforming our service with technology.  It is vital we listen to our colleagues about their needs and inform them about the opportunities.  To assist this collaboration and provide the best outcomes, our Business Partners ensure good communication. 
 
What You Will Be Working On 
 
Working autonomously with Service Managers to improve ways of working and deliver optimal outcomes with technology  
Managing and maintaining a roadmap of required and aspirational ICT activity 
Advising Heads of Department during the creation of business plans to feed into evolving ICT strategy and programmes 
Managing liaison and communication between ICT, services (as our customers) and suppliers to ensure clear understanding and optimal outcomes 
Maintaining a clear view of ICT requirements and aspirations across the organisation, and monitor progress on delivery of these to time/cost/quality/strategic fit 
Facilitating business analysis, measuring efficiency and effectiveness and technical assurance for ICT processes and projects, confirming technology solutions fit with strategic and organisational expectation 
Participating actively in programme and transformation activities, following established governance and control 
 
What Are We Looking For? 
 
We are looking for an ICT Business Partner to join us, directed by the ICT Relationship Manager and in partnership with the ICT Business Partners already in post.  Working closely with Heads of Department and service managers, you will build strong effective relationships and provide advice, as well as translating business requirements into the ICT team.   
 
Our digital transformation continues at pace, and we need a confident tech-savvy individual who excels at building collaborative relationships and possesses excellent communication skills.  You will play an influential role by explaining technology concepts in plain language, advocating for the organisations’ needs within ICT and presenting a clear view of service requirements, enabling effective capacity management within ICT.  You will also be passionate about helping people improve their understanding and capability with ICT, so they can make the most of the tools available to them. 
 
This exciting role requires somebody with an appetite to make a difference and grasp new opportunities.  Join in with our passion to enable our people with solutions that assist our Prevention, Protection and Response goals and support the Service’s values. 
 
If you are an internal candidate, you must have discussed your application with your line manager and confirmed with them there are no outstanding issues of conduct or performance. This will be verified prior to shortlisting. 
 
How to apply  
 
You will be required to submit a supporting statement of no more than 750 words that demonstrates how you meet the essential criteria of the Person Specification.  
 
You may attach separate documents (such as qualifications, or a CV) should you wish, though your additional documents will only be referred to in shortlisting to confirm eligibility (e.g., your current role and any existing qualifications).  
 
Assessment and selection: 
 
The assessment and selection approach will be: 
 
Stage 1  
Application & shortlisting (assessment of your supporting statement will be made against the essential criteria on the person specification)  

Stage 2 
Role specific panel interview and presentation 
 
Should you wish to have an informal discussion with regards to the role, please contact the Recruitment Team at recruitment@essex-fire.gov.uk  

Our Culture and Benefits 

Here at Essex County Fire and Rescue Service we are committed to prioritising and promoting the wellbeing of our employees.  
 
You can find out more about our benefits at https://www.essex-fire.gov.uk/recruitment/benefits  
 
Disability Confident 
We are an equal opportunities, Disability Confident, employer who welcomes applications from everyone and values diversity in our workplace. A commitment to promoting diversity and developing a work environment where all staff are treated with dignity and respect is central to our recruitment process and all applications will be considered solely on merit. 

As part of our offer to support all our candidates to perform to the best of their abilities during our recruitment and selection processes and we would like to let you know about a couple of support options you can access, should you wish to, including our employee forums, who are keen and willing to support all of our potential colleagues.  

Our employee forums and partners include: 

 
Asian Fire Services Association (AFSA), BEING (our LGBTQ+ employee support network), Christian Fellowship, Ethnic Minority Forum, Men’s Forum, and our Women’s Forum. In addition, we also have a Female Operational Group.  

Further to the above, the Service has a Digital Accessibility Inclusion Group (DAIG) that supports all colleagues to improve their digital skills and provides additional support and guidance to colleagues with neurodivergent strengths and struggles as a result of dyslexia, ADHD, Autism, dyspraxia etc. We want everyone to thrive at work, and so we encourage and enable people to access digital tools to help them perform at your best. The DAIG is a group of colleagues from across the Service that unite to support others as a result of their lived experience and desire to make a difference. They support people with a range of visible and invisible disabilities to identify and access digital workplace adjustments and solutions and may be able to assist with your application too.  

Should you wish to discuss support, or access further information, from one of these groups, please contact Equality.Diversity@essex-fire.gov.uk  

You are also able to raise any queries or requests for support, including any adjustments you may require, at any stage of the process by email to recruitment@essex-fire.gov.uk 

You can find out more about Essex County Fire & Rescue Service via www.essex-fire.gov.uk and about our vacancies and application processes via https://join.essex-fire.gov.uk   
Safeguarding 
 
Essex Police, Fire and Crime Commissioner Fire and Rescue Authority is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. 
 
It is our policy to require all applicants for employment to disclose if you are currently being investigated by any regulatory body or have any decisions or sanctions pending or in progress in respect of your suitability to work for the Service. 
 
You agree to inform the Service within 24 hours if you are subsequently investigated by any agency or organisation in relation to concerns about your behaviour towards children, young people or vulnerable adults. 

The information you provide will be treated as strictly confidential and will be considered only in relation to the appointment for which you are applying. 
 
This role will be subject to a Disclosure and Barring Service (DBS) check.  

• Salary: £32,300 – £38,000 per annum
• Contract Type: Fixed Term Temporary – 12 Months
• Location: Remote, with occasional UK travel
• Directorate: ​Strategy, Insight and Portfolio
• Department: ​Implementation, Programmes & Projects​

The Role

The Junior Product Owner (JPO) will play a pivotal role in the National Fire Chiefs Council’s (NFCC) journey towards achieving a Digital First strategy. Positioned within the Digital Transformation team, the JPO will own and manage the NFCC website on WordPress while working closely with the Senior Project Manager and Business Analyst to deliver innovative digital products that enhance the efficiency, decision-making, and user experience for both internal and external stakeholders of the NFCC.

The role involves contributing to the definition of product vision, managing the product backlog, and ensuring that development efforts align with the strategic goals of digital transformation. This position is instrumental in facilitating the transition of ideas into actionable project plans, maintaining a seamless user-centric approach across all digital interfaces, and supporting the development and delivery of digital solutions that meet the evolving needs of the NFCC and its stakeholders.

Please see the full Job Description for this role on our website

This full-time position is home-based, however, some national travel may be required where necessary.

If this sounds like the kind of opportunity you are looking for, please contact us to apply.

How to apply

Please send your CV and a supporting statement to recruitment@nfcc.org.uk by 17th April 2024.

Your supporting statement should set out your relevant knowledge, skills and experience against the job description. It should be no more than two sides of A4.

NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.

NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.

The Scottish Fire and Rescue Service (SFRS) would like to invite applications for the post of Heritage Outreach and Education Officer, based at The Museum of Scottish Fire Heritage, McDonald Road, Edinburgh on a permanent basis. This is a full-time opportunity, working 35 hours per week.

This is a full time post however applications from individuals seeking to work on a part time, job share or flexible working basis would be considered.

The successful candidate will be required to work two Saturdays every four weeks as part of their 35-hour working week and will be required to travel across Scotland to support various events and activities.

The Scottish Fire and Rescue Service has an extremely rich cultural history, the world’s first municipally funded fire service was established in Edinburgh in 1824. We hold a diverse collection of items demonstrating evolution of firefighting in Scotland, through the display and maintenance of this collection we highlight the significant impact firefighting has made to the communities of Scotland.

SFRS have recently invested in the development of our new museum site in Edinburgh, which opened in June 2023. This specially designed space showcases our wonderful collections and shares the stories of the people who make up Scottish Fire and Rescue Service.

The newly established Museum of Scottish Fire Heritage is a focal point to engage with our existing audiences and tap into new visitor groups. We have a dedicated community space where we can deliver a range of engagement activities for the public, working in close collaboration with our community safety staff across SFRS. The successful candidate will use the history of the fire service to engage communities across Scotland delivering activities within the museum and as part of an outreach programme.

Full details of the role and our recruitment process can be found in the attached information pack.

Salary on appointment will normally be at the lower salary point, with progression subject to regular review – in line with the SFRS performance appraisal arrangements.  A higher salary placing will be considered in exceptional circumstances subject to experience demonstrated.

This post is subject to the provision of the Rehabilitation of Offenders Act 1974 (Exclusions and Exemptions) Scotland Order 2013. The successful candidate will be required to join the Protecting Vulnerable Groups (PVG) scheme and will be required to carry out regulated work with adults and children.

The Scottish Fire and Rescue Service is an Equal Opportunities employer and encourage applications from all sectors of the community. In addition, we are committed to being a “Disability Confident Employer” and will ensure that all applicants who meet the essential criteria for the role are invited for interview.

If you would like to apply in a different format, please email People Services at SFRS.PODVacancies@firescotland.gov.uk.

Please note, a fully completed application form must be submitted as SFRS do not accept CVs in support of applications for employment.

Closing Date: 25 March 2024 | National Living Wage (£20,103 per annum)

Permanent Contract | Local Government Pension Scheme |
Good Annual Leave Entitlement | Employee Benefits | Employee Assistance Programme | Occupational Health | Limited On-Site Parking | Onsite Gym Facilities 

Are you a self-motivated person able to work as part of a team that engages with businesses to improve their fire safety, throughout Buckinghamshire and Milton Keynes?

About Us:

Buckinghamshire Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 Firefighters operate from 19 Fire Stations from the outskirts of London to the South Midlands. We employ around 100 specialist support staff, from ICT to Fire Prevention. We are a diverse, welcoming community – will you join us? 

Find out more about us and our values at www.bucksfire.gov.uk/join-us/ 

Our Service is only as good as its people. When our employees are engaged and supported, our Service thrives. This why we support flexible and hybrid working.

About the Role:

The successful applicant must be proactive, enthusiastic, and able to work both on their own and as part of a team. You will be given the skills and support to undertake engagement activity with local businesses. You will be identifying hazards and risks within this business, where you will give suitable fire safety advice, or refer to other fire safety advisors and inspectors. You will also be expected to undertake appropriate qualifications in fire safety and gain experience of inspecting business premises as part of a fire safety audit and will be working through an apprenticeship in Business Administration through the Institute for Apprenticeships and Technical Education.

You will be responsible for:

– Undertaking promotional work to raise awareness of fire safety in the business community
– Gathering risk information about premises that may present hazards to Firefighters
– Retrieving, updating, and acting upon information from the services Premises Risk Management System
– Visiting businesses as part of a thematic review of potential hazards

About You:

We are looking for someone with good interpersonal skills who is committed to improving business fire safety within Buckinghamshire and Milton Keynes. You will have the confidence in both writing, and in person, to support and advise businesses in their fire safety.

You must be:

– Self-motivated and organised
– Committed to personal development
– Committed to high expectations expected of a representative of the Fire and Rescue Service and an enforcing authority
– Confident in your approach to talking to the public
– Flexible and able to prioritise workloads 
– Experience & Qualifications:

Qualifications and experience required:

– Full, valid, UK Driving License
– Computer literacy, and able to use IT applications
– A good general level of educational achievement

Anything else you need to know…

We are an equal opportunity employer. Applications from people of any colour, race, nationality, ethnic origin, religion, sex, sexual orientation, marital status, or disability are welcome. 

Everyone who works for us is required to have a DBS check. If you have any queries or concerns regarding this, please contact HR@bucksfire.gov.uk. 

Abatement & Protected Pension: 

If are in receipt of a Firefighter’s pension, before taking up employment with Buckinghamshire & Milton Keynes Fire Authority, you are required to notify Human Resources as Abatement Rules may apply. 

How to Apply:

If there are any adaptions or adjustments we can make to help you in your application, or with our recruitment process, please contact us via e-mail or telephone. 

For further information about the role, please review the job description. 

(Internal applicants please log in using your iTrent Self Service username and password)

Benefits:

Salary :  £25,979 – £29,777 per annum, Grade 3

Hours : Full Time –  37 hours per week

Location – Service Headquarters, Calcot, Reading

Excellent annual leave allowance of 25 days, flexible working, onsite gym, parking facilities and a Local Government Pension Scheme are available

Other information about our benefits can be found here

An exciting opportunity has arisen for an Information Governance Assistant to join the Information Governance Team for a temporary period, covering maternity leave, of approximately 3 months.

This is a great opportunity to work for a Public Service provider who invests in the development and wellbeing of employees. We offer flexible working arrangements so our teams can achieve a good work life balance. 

About you:

We are seeking a highly motivated and engaging individual for the position of Information Governance Assistant. You enjoy working with others, have a can-do solutions focussed approach to work and are highly organised.

Specifically, we are seeking individuals who are looking to expand their career and knowledge at Royal Berkshire Fire and Rescue Service and want to develop and broaden their skills in the realm of Information Governance.

The key focus of this role is:

·       The day-to-day management of information requests to ensure compliance with all relevant legislation within the defined timeframes.

·       To be the first point of contact for all access to information requests received by RBFRS.

·       Responsible for the logging, processing, tracking, monitoring and responding of these requests within the pertinent legislation and in accordance with RBFRS policies and procedures.

·       Have awareness of the legislation, as well as all relevant guidance documents and codes of practice to ensure an effective and compliance response to Incident enquiries and requests under the Information Rights legislation (Freedom of Information Act 2000, Environmental Information Regulations 2004, Data Protection Act 2018 and UK General Protection Regulation 2021) in liaison with the Information Governance Officers.

·       Maintain a working knowledge of all relevant UK legislation and legislative change and associated best practice, in order to fulfil daily duties as autonomously as possible.

·       System administration of RBFRS Document management systems and libraries, including publication of approved documents in appropriate repositories.

Key role requirements (knowledge, skills and experience):

·       Good organisation skills and the ability to prioritise work which may be subject to frequent priority changes.

·       Effective communication skills with the ability to liaise and engage at all levels both verbally and written.

·       Self-starting and uses own initiative effectively.

·       Good attention to detail.

·       Can function well under pressure.

·       Good level of computer literacy and experience of working with the Microsoft Office product suite.

·       Prior experience of day-to-day request type transactional process administration.

Application and selection process

The successful candidate will demonstrate and promote behaviours in line with the Job Profile/Person Specification and our Behaviour Competency Framework as attached.

The Behavioural Competency Framework allows us to easily identify the behaviours that drive successful performance and enables us to deliver an effective service. The behaviours detailed within the job profile will be assessed throughout the selection process.

If you are interested in applying for this position click Apply Now.

Please see the link to the Job Profile/Person Specification.

Appointment is conditional upon undertaking a Standard Disclosure and Barring Service (DBS) check.

Rechecks will be required in line with the Disclosure and Barring Service (DBS) and Recruitment of Ex-Offenders Statement.  

For further details about the role or to simply discuss any adaptations or adjustments we can make to assist you in your application or with our recruitment process please contact Cath Dukes, Information Governance Manager & Data Protection Officer at dukesc@rbfrs.co.uk to arrange an informal discussion.

Please note we do not accept applications via Agencies or CV’s without an accompanying application form.

We use anonymous recruitment, which is the practise of hiding candidates’ names from applications before review and shortlisting by the hiring manager. 

Closing date for applications is 16:00 hours Friday 5th April 2024

It is anticipated that the assessment/interview process will run week commencing 15th April 2024.

Anticipated start date:  ASAP/29th April 2024

Please note that is your personal responsibility to check whether by applying / accepting this position it would result in any Annual Allowance implications. A breach in the Annual Allowance threshold could result in a Tax charge.

Please view our privacy notice via this link Applicant Privacy Statement.

Royal Berkshire Fire and Rescue Service values your individuality, your diversity and your dignity.  All are welcome here. Inclusion, diversity and equality are principles which guide our decisions and will be visible throughout the Service, and we will continually work to improve in these areas. 

We are committed to creating an inclusive culture of dignity and trust where everyone feels safe and comfortable to bring their whole self to work.

Simply: The communities we serve are varied and diverse, we should be too.

Applications are welcome for job-share or part time arrangements please enquire on application.

All applications are considered on merit alone. We are a Disability Confident Leader – if you meet the essential criteria of the role, you will be guaranteed an interview if you choose to opt into the Disability Confident Scheme (formerly known as the Guaranteed Interview Scheme).

To find out more: https://www.rbfrs.co.uk/your-service/about-us/equality-diversity-and-inclusion/

Scale POE £40,221 – £43,421 per annum

Location – Headquarters, Ripley

Agile working arrangements can be discussed with the successful candidate.

Derbyshire Fire and Rescue Service (DFRS) is an ambitious and progressive organisation always looking to improve the services offered internally and externally.

We are looking to recruit to an exciting new role of Business Manager to act as Deputy Data Protection Officer managing requests for information, and to deliver an effective, efficient, consistent, and resilient administration service across DFRS.

The role encompasses a wide range of responsibilities ranging from daily administrative functions to project development work. This role requires someone with strong interpersonal skills, organisational skills and significant administrative and IT experience and knowledge.

The role will act as a source of advice and guidance for the Service in all aspects of administration services, policies, and procedures. It will lead and develop a team of professionals with enthusiasm to standardise and improve and progress DFRS’ administrative capabilities.

Your extensive experience of working in an administrative environment and people management will be used to manage departmental administrative systems providing assurance for the accuracy of data and ensuring a smooth delivery of service.

There will be a requirement for some travel for which a pool car will be provided.

The normal working week is 37 hours however you may occasionally need to work beyond normal office hours.

In return we offer:

• Flexible working hours.
• Family friendly policies.
• Annual Leave entitlement of 28 days, increasing to 33 days after 5 years’ service.
• Free, secure on-site car parking.
• Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
• Employee discount scheme (Boost).
• Employee support networks.
• Enhanced Maternity Pay (subject to meeting eligibility criteria).
• Occupational Sick Pay subject to length of service, increasing up to 6 months’ full pay and 6 months’ half pay after 5 years’ service.
• Ongoing training and development opportunities.
• Eligibility to join the Local Government Pension Scheme / Firefighters’ Pension Scheme with generous employer contributions.
• Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.

Please be advised that we are currently in the process of introducing a new Job Evaluation scheme and will also be reviewing the pay and grading structure.  As a result of this all Support roles will be re-evaluated.

We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.

We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.

Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.

The closing date for completed applications is midnight on Tuesday 2 April 2024. Interviews will be held in the week commencing 15 April 2024.

For an informal chat regarding the role please contact the recruiting manager Louise Taylor on telephone 01773 305430 or ltaylor@derbys-fire.gov.uk

If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.

Gloucestershire Fire and Rescue Service is looking for a professional, highly motivated individual with a drive for excellence. Individuals that are looking to broaden their knowledge and skills and join our team in the role of Group Manager.

Applications are welcomed from current Group Managers and competent Station Managers both internal and external to join our Group Manager succession Pool.

We are committed to developing exceptional leaders and supporting people to fulfil their potential. We value diversity and encourage applicants from all backgrounds and underrepresented groups.  The requirements of the role will mean that you will be expected to demonstrate commitment to the NFCC Code of Ethics and the Core Values of our service and encourage all those that you manage and work alongside to do the same.

Job Title: Front of House Assistant 

Contract: Permanent  

Working Hours: 37 hours (Mon – Fri 8.00am – 4.30pm)  

Salary: £23,893 – £25,545 per annum   

Location: Essex County Fire & Rescue Headquarters, Kelvedon Park 

 *We are open to discuss working arrangements including flexibility over hours 

 The Role (Role Profile)

 Are you passionate about delivering exceptional customer service and ensuring the safety of others? We are looking for a dynamic individual to join our team as Front of House Assistant at our Service Headquarters.

 What You’ll Do: 

·         Be the welcoming face of our organisation, greeting visitors with warmth and professionalism. 

·         Manage the main Reception area, handling inquiries from a diverse range of stakeholders. 

·         Coordinate emergency procedures, including fire drills and first aid responses. 

·         Oversee security measures, ensuring the safety of colleagues and visitors. 

·         Facilitate room bookings and event coordination, ensuring seamless operations. 

·         Maintain records, manage mail services, and support document management processes. 

What Are We Looking For? 

We are seeking a proactive and customer-focused individual who thrives in a fast-paced environment. The ideal candidate will have a genuine passion for providing exceptional service and ensuring the safety and satisfaction of our visitors and colleagues. You should possess strong interpersonal skills and the ability to communicate effectively with diverse groups of people. A calm and composed demeaner, even under pressure, is essential, as is the ability to multitask and prioritise tasks efficiently.  

Attention to detail and a commitment to upholding security protocols and safety standards are paramount. If you are someone who is proactive, adaptable, and committed to delivering excellence in all aspects of front of house management, we encourage you to apply. 

Why Join Us: 

·         Be part of a dedicated team committed to protecting and serving our community. 

·         Opportunity for professional growth and development in a supportive environment. 

·         Competitive salary and benefits package.

If you’re ready to make a positive impact and play a key role in delivering outstanding front of house services, we want to hear from you! 

 Eligibility

·         Exceptional communication skills and a customer-centric mindset. 

·         Ability to remain calm under pressure and effectively manage high-stress situations. 

·         Strong organisational skills and attention to detail. 

·         Proficiency in Microsoft Office Suite and relevant software applications. 

How to apply

You will be required to submit a supporting statement of no more than 750 words that demonstrates how you meet the essential criteria of the Person Specification.

You may attach separate documents (such as qualifications, or a CV) should you wish, though your additional document will only be referred to in shortlisting to confirm eligibility (e.g., your current role and any existing qualifications).

Closing Date: 3rd April 2024

Assessment and selection:

The assessment and selection approach will be:

Stage 1

Application & shortlisting (assessment of your supporting statement will be made against the essential criteria of the person specification).  

Stage 2

Role specific Interview and short in-tray exercise. 

Should you wish to have an informal discussion about the role, please feel free to contact recruitment@essex-fire.gov.uk

Our Culture and Benefits

Here at Essex County Fire and Rescue Service we are committed to prioritising and promoting the wellbeing of our employees. 

You can find out more about our benefits at https://www.essex-fire.gov.uk/recruitment/benefits

Disability Confident

We are an equal opportunities, Disability Confident, employer who welcomes applications from everyone and values diversity in our workplace. A commitment to promoting diversity and developing a work environment where all staff are treated with dignity and respect is central to our recruitment process and all applications will be considered solely on merit.

As part of our offer to support all our candidates to perform to the best of their abilities during our recruitment and selection processes and we would like to let you know about a couple of support options you can access, should you wish to, including our employee forums, who are keen and willing to support all of our potential colleagues. 

Our employee forums and partners include: 

Asian Fire Services Association (AFSA), BEING (our LGBTQ+ employee support network),Christian Fellowship, Ethnic Minority Forum, Men’s Forum, and our Women’s Forum. In addition, we also have a female firefighters operational group. 

Further to the above, the Service has a Digital Accessibility Inclusion Group (DAIG) that supports all colleagues to improve their digital skills and provides additional support and guidance to colleagues with neurodivergent strengths and struggles as a result of dyslexia, ADHD, Autism, dyspraxia etc. We want everyone to thrive at work, and so we encourage and enable people to access digital tools to help them perform at your best. The DAIG is a group of colleagues from across the Service that unite to support others as a result of their lived experience and desire to make a difference. They support people with a range of visible and invisible disabilities to identify and access digital workplace adjustments and solutions and may be able to assist with your application too. 

Should you wish to discuss support, or access further information, from one of these groups, please contact Equality.Diversity@essex-fire.gov.uk

You are also able to raise any queries or requests for support, including any adjustments you may require, at any stage of the process by email to recruitment@essex-fire.gov.uk

You can find out more about Essex County Fire & Rescue Service via www.essex-fire.gov.uk and about our vacancies and application processes via https://join.essex-fire.gov.uk  

Safeguarding

Essex Police, Fire and Crime Commissioner Fire and Rescue Authority is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

It is our policy to require all applicants for employment to disclose if you are currently being investigated by any regulatory body or have any decisions or sanctions pending or in progress in respect of your suitability to work for the Service.

You agree to inform the Service within 24 hours if you are subsequently investigated by any agency or organisation in relation to concerns about your behaviour towards children, young people or vulnerable adults. 

The information you provide will be treated as strictly confidential and will be considered only in relation to the appointment for which you are applying.

This role will be subject to a Disclosure and Barring Service (DBS) check.