Operational Risk Administrator

Job Summary

Job Role Title:  Operational Risk Administrator

Salary: £23,893 to £24,702 (SCP 6 – 8, Grade C)

Contract Type:  Permanent

Working Pattern: Full time

Number of hours per week:  37 hours per week

Job Share: No

Closing date:  20/03/2024 @ 23:59

Further information:

Firefighters go towards dangerous situations in order to save lives. Supporting all our staff in being safe at work and being effective in helping members of our communities is essential to our aim of Safer People, Safer Places.

We are looking to welcome an Operational Risk Administrator into our diverse and high performing service. Based at our Service Headquarters in Birstall, Leicester.

As the Operational risk administrator, you will provide a high level of administrative support to the Health and Safety and Operational Assurance departments, with a keen eye for attention to detail. With duties including taking accurate minutes of meetings, creating dashboards, and holding administrative rights to certain health and safety training platforms.

The Health and Safety department looks after the health and safety of all our staff including our members of response who respond to a wide variety of incidents including Fires, Road Traffic Collisions and other rescues including from at height and water. As a member of the health and safety team you will be ensuring the service meets its legal duties and expectations of the public in resolving incidents.

The successful candidate will engage with diverse service members, ranging from senior managers to operational firefighters. They should possess experience in office-based administrative roles and proficiency in utilising Microsoft 365 office packages. Additionally, the candidate should demonstrate analytical skills for data analysis and report generation. Strong communication abilities, particularly in customer service, are essential for success in this role.

The successful candidate will possess good time management and communication skills, with a willingness and desire to continually improve themselves and the service as well as help in recognising and reducing the impacts of hazards.

You do not need to hold a formalised health and safety qualification, as any health and safety training and qualifications will be provided as part of the role. We provide excellent opportunities for development and career progression.

Closing date: 20/03/2024 @ 23:59

Interview and test date: Week commencing 01 April 2024

Benefits you will receive:

·         Competitive salary

·         Flexible working

·         Generous leave entitlement plus public holidays

·         Full support for ongoing professional development

·         On-site gym facilities

·         Free onsite parking

·         Access to an emergency services “Blue Light” discount card

·         Use of our in-house occupational health unit, which includes fitness support

·         Access to the Service’s 24/7 Employee Assistance Programme

·         Public sector pension (subject to pension scheme rules). You will automatically be enrolled into the Local Government Pension Scheme (LGPS), which is a tax-approved, defined-benefit occupational pension scheme. Your contributions are based on your earnings, and you can choose from different income options when you retire.

Leicestershire Fire and Rescue Service is committed to promoting equality, diversity and inclusion in the workplace. Furthermore, we want to create a work environment where everyone feels safe, can be themselves and can perform their roles to the best of their abilities. We have signed up with a number of nationally recognised organisations that promote equality, diversity and inclusion and we are working with them to help us achieve our objectives. These organisations include:

• Employers Network for Equality and Inclusion
• Department of Works and Pension’s Disability Confident scheme
• British Sign Language Charter
• Asians in the Fire Service Association

Pension Considerations  

Please note that it is your personal responsibility to check whether by applying/accepting this position it would result in any Annual Allowance or Lifetime Allowance implications. A breach in the Annual Allowance threshold could result in a Tax charge. A breach in the Lifetime Allowance threshold will result in a Tax charge.  Further information on Annual Allowance and Lifetime Allowance can be obtained from our Pensions team.

Sponsorship 

Please take note that Leicestershire Fire and Rescue Service does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

Partnerships Manager

Location: Agile – based at home and across North Yorkshire Fire & Rescue Service Estates, with the expectation to travel

Salary: Grade 9 (£34,834 – £36,648)

Contract: Permanent – Green Book / Full Time working Monday to Friday in standard office hours

We are looking to appoint a Partnership Manager into our Prevention, Early Intervention and Safeguarding department of North Yorkshire Fire & Rescue Service (NYFRS). This is a new role in the service and is part of a new team structure, aimed at delivering the right interventions to the right people, whilst working with new and existing partners.

The role of the Partnership Manager is to co-ordinate and administrate partnership work and collaborative activity, within public, private, and voluntary sectors. You will be responsible for creating and maintaining a wide range of partnership relationships with a diverse variety of organisations including charities.  The purpose of this will be to ensure that the Service can target its prevention, early intervention, and safeguarding activity, at those at the greatest risk of death or serious injury to prevent harm, in accordance with the service’s Community Risk Profile.

The role will require an individual to work with autonomy at times but there will also be a requirement to work other members of the Prevention, Early Intervention and Safeguarding team as well as operational colleagues across the service.

The ideal candidate will have experience of developing, supporting, and managing individuals with teams. You will also have:

  • Awareness of national and local fire and rescue service core activities and functions.
  • Experience of dealing with and building effective working relationships with professional bodies, organisations, and local authority departments.
  • A desire to meet with people and partners face to face to create healthy working relationships.
  • A pro-active and self-motivated approach with the ability to work as part of a team, and on their own initiative.
  • The ability to interpret physical and written information, and apply professional judgement based on training, knowledge, and experience.
  • Computer literacy, with a working knowledge of Microsoft Office applications.
  • Confidence, capable and resilient to work on your own, but also as part of a wider team of non-uniformed staff, volunteers, and Fire Fighters.
  • Confidence and the ability to travel frequently, sometimes across large distances, using a Service vehicle.
  • Commitment to always demonstrating our Service’s Core Code of Ethics.
  • Versatility in your approach in being able to drive the core vision and values of the organisation across all functions.
  • Be willing to complete a DBS check.

Working for us – what we can offer you

Working for the emergency services is truly rewarding, and we want to inspire all colleagues to achieve their full potential. Everything we do has a direct impact to the service our organisation delivers, and each of us contributes to ensuring our communities continue to feel safe.

You’ll be welcomed into an organisation that is committed to ensuring everyone is treated fairly and supported equally. We value different perspectives, skills and experiences and we care about the well-being of our staff, and actively support people so they can perform to their best.

In addition, we offer a range of benefits including:

  • Staff support networks
  • Excellent training and development
  • Excellent government pension scheme
  • Access to onsite Health and Wellbeing services
  • 24 days holiday entitlement, increasing to 30 days with length of service (plus bank holidays)
  • Access to discounts at major retailers
  • Unison – recognised trade union
  • Inclusion and Diversity support networks

For further information please contact Vicky Coe Head of Early Intervention and Prevention – 07896 034 474 or Adam Farrow Station Manager Prevention – 07810 527 382.

Closing date: Monday 18th March 2024 @ 09:00am.

Interviewing: Week Commencing 1st April 2024.

Communications Support Officer

About us: Lincolnshire Fire and Rescue is committed to fostering an inclusive, diverse, and continuous improvement culture. We are seeking a passionate communications professional who will support the delivery of our communications and engagement strategy to promote employee recruitment, retention and engagement and help to drive positive stakeholder perceptions and advocacy, as we work together to keep our communities safer.

About you:  As Communications Support Officer at LFR, you will be instrumental in helping to provide operational support to the Communications Manager in delivering the communications strategy and supporting plans. You’ll have previous experience in a communications or marketing role, and a track record in content delivery, design and creation for various channels and campaigns, (including written copy, imagery, and video).  With strong verbal and written communication skills, you’ll have a keen eye for detail, be highly organised, and possess excellent interpersonal skills. You’ll be accustomed to campaign delivery, management and measurement, possess sound IT skills, and be aware of protocols related to Equality Legislation.

Key Responsibilities:

  • Support the design, functionality, and timely delivery of compelling communications content across various channels, including digital and social media, print, events and forums.
  • Maintain accurate records and assets including in adherence with relevant protocols, including GDPR.
  • Work proactively to support the delivery of the Communications and Engagement Strategy, aligning with stakeholders’ communication needs.
  • Monitor and analyse relevant communications activity, managing metrics for performance assessment, and providing up-to-date reports for review.
  • Assist in the development and implementation of campaigns, and projects, ensuring effective, accurate and timely delivery.

The roles are based at LFR Headquarters in Nettleham with the flexibility of hybrid working.

What we offer

Along with a competitive salary of £27,803 – £30,296 we are offering;

  • A Contributory pension
  • Comprehensive benefits package including excellent discount schemes and cycle to work
  • Sodexo Discounts and Benefits Scheme
  • Flexible working policies
  • Career progression opportunities
  • A generous leave entitlement with the option to buy mor

Lincolnshire Fire and Rescue is an equal opportunities employer and welcomes people from underrepresented groups.

Next steps

If you’d like to find out more, please contact Nikki Groot, Communications Manager on: Nikki.Groot@lincolnshire.gov.uk

Interviews: Week commencing 1st April

We look forward to receiving your application.

Administrator – Prevention and Inclusion

£24,294 – £25,979 per annum

(Successful applicants would normally be appointed on the bottom of the salary grade. Exceptions may apply)

1 post Full-time, 37 hours per week

Based at Ripley Headquarters

Derbyshire Fire and Rescue Service delivers a high quality service in a fast paced and ever changing environment. To meet the demands of our workforce, we are looking to recruit a highly driven and enthusiastic individual with transferable administrative and customer service skills.

If you are looking for a role with variety and gaining a wide understanding of the Fire Service and have the skills to deliver exceptional customer service, have impeccable organisation skills and high levels of accuracy, this is the role for you!

All our administration roles require essential knowledge and experience as well as core and enabling skills which can be found on the Role Map.

This is a highly engaging role within the Service, providing essential administrative support and a high standard of communication and customer service.

The environment is often dynamic and requires efficiency and a high level of task management and prioritisation. The role objectives include;

·         Managing several email inboxes.

·         Supporting the various departments within the Prevention portfolio.

·         Providing support across the Service as required as part of the Admin Network.

There will be a requirement for some travel for which a pool car will be provided.

The normal working week is 37 hours however you may occasionally need to work beyond normal office hours.

In return we offer;

·         Flexible working hours.

·         Family friendly policies.

·         Annual Leave entitlement of 25 days, increasing to 30 days after 5 years’ service.

·         Free, secure on-site car parking.

·         Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.

·         Employee discount scheme (Boost).

·         Employee support networks.

·         Enhanced Maternity Pay (subject to meeting eligibility criteria).

·         Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.

·         Ongoing training and development opportunities.

·         Eligibility to join the Local Government Pension Scheme.

·         Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.

Please be advised that we are currently in the process of introducing a new Job Evaluation scheme, as a result of this all Support roles will be re-evaluated.

We are committed to equality and fairness at work.  Applications are encouraged from all diverse communities.

We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.

Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.

The closing date for completed applications is midnight on Sunday 10th March 2024. Interviews will be held in the week commencing 18th March 2024.

If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.

Community Safety Officer

Location: Posts available in the North West and South East in the county of North Yorkshire, based at your local Fire Station with the expectation to travel

Salary: Grade 7 (£29,269 – £31,364)

Contract: Permanent – Green Book / Full Time working Monday to Friday in standard office hours

We are looking to appoint several uniformed Community Safety Officers to work in some of our most rural areas in North Yorkshire, as part of North Yorkshire Fire and Rescue Service’s Prevention, Early Intervention and Safeguarding Team.

The role of a Community Safety Officer is to work directly with the public and other organisations including community groups, to deliver interventions that help to prevent people from being seriously hurt or killed on our roads, in our waters or due on to a fire in their home. You will also support with reducing the impact to communities of large-scale harm due to environmental events (eg wildfires).

Our Community Safety Officers spend a lot of time travelling across rural areas in Fire and Rescue Service vehicles, to meet with individuals and families who we have identified through our Community Risk Profile as being at the greatest risk of harm.

We train our Community Safety Officers so that they are highly skilled in delivering evidence-based harm reduction interventions (including Home Fire Safety Visits). Because every person is unique however, a Community Safety Officer requires the ability to truly listen to an individual (and in some cases others who may support that individual), to understand their specific needs and wishes, and to tailor an intervention appropriately.

Each day for a Community Safety Officer is rarely the same. They may deliver a road safety intervention to children within a school, followed by a fire prevention talk to a community group, along with the delivery of a Home Fire Safety Visits to an individual who may be just returning home from hospital, or a person who exhibits hoarding behaviour.

Online Engagement Event

If you are interested in applying and want to know more, please register for our online engagement event. Members of the North Yorkshire Fire and Rescue Service’s Prevention, Early Intervention and Safeguarding Team, will be available to outline the key aspects of the role and answer any queries.

Online event: Please register via the link on our website to attend on Monday 26th February 2024.

Please see some suggested reading below to learn more about the NYFRS Code of Ethics, and the Community Risk Profile:

Core Code of Ethics – https://www.local.gov.uk/publications/core-code-ethics-fire-and-rescue-services-england

Community Risk Profile – https://www.northyorksfire.gov.uk/about-us/who-and-what/community-risk-profile/

We are looking for individuals who are confident, capable, and resilient to work on their own, but also as part of a wider team. To be successful you also will:

– Be able to build positive and trusted sustainable relationships with the public and staff/volunteers within partner organisations, to deliver person-centred high quality, safe, and professional specialist harm reduction interventions.
– Able to commit to achieving and demonstrating results and delivering positive outcomes that make a real and tangible difference for the public and individuals and families, who may experience one or a range of circumstances, such as poverty, ill-health, poor mobility, disability, loneliness and isolation, discrimination, or oppression; with dignity, respect, and compassion.
– A passionate advocate for home fire safety, water safety, and road safety within our communities.
– Have an understanding of safeguarding principles and the practical application of safeguarding practices.
– Be open to continuous learning and improvement, and to supporting the wider team and Service as a whole, to learn.
– Be committed to demonstrating our Service’s Core Code of Ethics at all times.
– Be willing to complete a DBS check.

Working for us – what we can offer you

Working for the emergency services is truly rewarding, and we want to inspire all colleagues to achieve their full potential. Everything we do has a direct impact to the service our organisation delivers, and each of us contributes to ensuring our communities continue to feel safe.

You’ll be welcomed into an organisation that is committed to ensuring everyone is treated fairly and supported equally. We value different perspectives, skills and experiences and we care about the well-being of our staff, and actively support people so they can perform to their best.

In addition, we offer a range of benefits including:

Staff support networks
Training and development
Excellent government pension scheme
Access to onsite Health and Wellbeing services
24 days holiday entitlement, increasing to 30 days with length of service (plus bank holidays)
Access to discounts at major retailers
Unison – recognised trade union
Inclusion and Diversity support networks

If you are passionate about protecting the public, you care about our community, you have excellent communication skills, and can deliver professional advice and interventions without judgement in sometimes challenging situations and environments, we would welcome your application.

To be a Community Safety Officer you don’t have to be a Fire Fighter (although we will accept applications from on-call and volunteer Fire Fighters).

For further information please contact Vicky Coe Head of Early Intervention and Prevention – 07896 034 474 or Adam Farrow Station Manager Prevention – 07810 527 382

Closing date: Tuesday 19th March 2024 @ 09:00am.

Interviewing: Week Commencing 1st April 2024.

Station Manager Promotion Process

Applications are invited from competent, experienced, substantive Watch Managers and temporary and substantive Station Managers for our Station Manager promotion process. The Service is looking for individuals who will put our communities first, act with integrity, dignity and respect and be positive role models whilst actively promoting equality, diversity and inclusion.

To be considered for this pipeline, applicants will need to provide or evidence the following:

  • A completed application form
  • Continuing professional development
  • A current Performance Development Review
  • You hold or working towards the required qualifications on the SM Employee Specification
  • You will be required to pass a medical and fitness test commensurate with the appropriate operational role for HFRS personnel*
  • No outstanding disciplinary or performance sanctions*

*These will form part of the pre-employment screening process undertaken by HR and OH.

Selection process:

  • Application and supporting evidence as set out above
  • Psychometric assessment
  • Panel interviews

To apply, please submit a completed application form and supporting documentary evidence to talentpipeline@humbersidefire.gov.uk by midnight on Wednesday 6 March 2024. The Service regrets that applications received after this date or submitted without the correct documentary evidence, will not be considered.

Candidates deemed to be appointable on either a substantive or temporary basis will be offered vacancies in rank order as they arise. The specific position offered will be determined by the available positions across the Service at the time. In applying for the process candidates accept that they will accept any SM post that is offered. Candidates who subsequently decline an offer of a post will be removed from the current process.

For an informal discussion about the role of Station Manager, please contact Group Manager Richard Gibson (mobile: 07904117388; email: rgibson@humbersidefire.gov.uk)

Applicants who require reasonable adjustments for disabilities at any stage of the selection process are invited to contact the HR team, by email (talentpipeline@humbersidefire.gov.uk).

Here at Humberside Fire and Rescue Service, our people are what make us unique and every individual who shares our values has a voice to add to our story. We are committed to preserving our inclusive culture and promoting a sense of belonging. We believe we grow and learn better with a diverse team of employees and, as a result, we always appoint the best applicants based on what they can bring to our organisation, drawing on the differences in who we are, how we think and what we’ve experienced.

Learning and Development Team Leader

About us: Lincolnshire Fire and Rescue is on an exciting journey, aiming to create an environment where talent flourishes, resources are utilised optimally, and a culture of continuous learning thrives. Our commitment to fostering inclusivity, diversity and continuous improvement drives us forward. As we grow, we are seeking an individual to join us in our mission to contribute to safer communities.

About you: As a Learning and Development Team Leader at Lincolnshire Fire and Rescue, you will undertake a tactical lead on developing and maintaining LFR’s learning agenda ensuring staff across the service are supported to learn, grow and develop. You will develop and maintain development pathways and be responsible for ensuring operational pathways meet the criteria specified within the SFJ Awards Quality Assurance Framework. You will work collaboratively with senior managers within Organisational Development to ensure all staff are provided with inclusive learning opportunities and staff are competent to undertake their duties. Your responsibilities will encompass workforce development and learning opportunities aligned with our strategic planning objectives – join us in shaping a brighter future for all.

Key responsibilities: Lead and inspire the Learning Content Developers and wider Organisational Development team to meet LFR’s learning and development needs
Serve as a trusted adviser to managers, staying informed on talent and learning developments whilst ensuring inclusive learning practices
Oversee specialised learning and development projects aligned with NFCC strategic workforce goals, ensuring best practice
Ensure learning materials adhere to national standards, policies, accessibility guidelines, including considerations for neurodiversity
Identify organisational wide learning need and implement creative solutions to equip staff with skills and knowledge
Support SFJ Awards, ensuring compliance with relevant standards and regulations
Maintain and enhance the LearnPro platform, collaborating with stakeholders at regional and national levels
Present and prepare statistics and reports on learning and development activities, providing insights to the Talent, Resourcing and Learning Manager as needed

Where a candidate does not fully meet the criteria for the post, we may appoint them to a single salary point, one point below the incremental grade minimum, the following policy will be followed: Recruitment policy – Appointing one point below – Lincolnshire County Council

What we offer

Along with a competitive salary of £33,024 – £36,648 we are offering;

  • A Contributory pension
  • Comprehensive benefits package including excellent discount schemes and cycle to work
  • Sodexo Discounts and Benefits Scheme
  • Flexible working policies
  • Career progression opportunities
  • A generous leave entitlement with the option to buy more

This role also offers the flexibility of hybrid working.

Further details can be found in our rewards and benefits brochure

Lincolnshire Fire and Rescue is an equal opportunities employer and welcomes people from underrepresented groups.

Next steps

If you’d like to find out more, please contact Lucy Marvell; Talent, Resourcing and Learning Manager, via email in the first instance (lucy.marvell@lincolnshire.gov.uk)

Interviews: Week commencing 25th March

We look forward to receiving your application.

Senior Talent and Resourcing Adviser

Lincolnshire Fire & Rescue (LFR) are seeking exceptional individuals to join the Talent, Resourcing and Learning team as Senior Talent and Resourcing Advisers. If you are passionate about recruitment, learning and talent management and share our ethos to become a truly inclusive and diverse organisation, we’d love to hear from you.

About us: Lincolnshire Fire and Rescue is on an exciting journey to transform our people agenda, encouraging a workplace where talent thrives, resource is optimised, and continuous learning is encouraged. We are committed to fostering an inclusive, diverse, and continuous improvement culture. As we continue to grow, we are seeking individuals who will collaborate to promote safer communities, taking on the responsibility for overseeing talent and development initiatives throughout the entire employment life-cycle.

About you: As a Senior Talent and Resourcing Adviser at Lincolnshire Fire and Rescue, you will play a pivotal role in delivering against our people plan. You will be responsible for crafting and overseeing internal and external selection and promotion processes, as well as developing and executing innovative recruitment campaigns where inclusivity and diversity is prioritised. You will provide guidance to senior managers across the organisation on aligning talent pipelines. Your role will encompass supporting the implementation of all non-operational talent and learning endeavours, including in-person training sessions. Additionally, you will play a crucial part in collaborating with Lincolnshire County Council’s talent and early careers team to establish a sustainable apprenticeship strategy within Lincolnshire Fire and Rescue.

Key responsibilities:

  • Represent the service on regional and national platforms, sharing insights, fostering best practice and facilitating effective work streams to improve on-call effectiveness
  • Collaborate with and advise managers to gather accurate information for workforce planning, forecasting turnover, skills gaps and learning needs
  • Proactively gather insights to ensure LFR remain current in talent, resourcing and learning, advocating for process improvements and participating in projects to enhance efficiency and candidate experience
  • Data analysis, showcasing the impact of initiatives and providing recommendations for workforce planning
  • Collaborate with internal departments including HR and communications teams
  • Contribute to a culture of service excellence and continuous improvement
  • Develop and execute inclusive recruitment campaigns for both Wholetime and On-Call Firefighters using appropriate marketing channels
  • Coordinate talent management processes, providing guidance to candidates, employee’s and managers
  • Assist in developing and facilitating leadership development programmes within LFR

Where a candidate does not fully meet the criteria for the post, we may appoint them to a single salary point, one point below the incremental grade minimum, the following policy will be followed: Recruitment policy – Appointing one point below – Lincolnshire County Council

What we offer

Along with a competitive salary of £33,024 – £36,648 we are offering;

  • A Contributory pension
  • Comprehensive benefits package including excellent discount schemes and cycle to work
  • Sodexo Discounts and Benefits Scheme
  • Flexible working policies
  • Career progression opportunities
  • A generous leave entitlement with the option to buy more

This role also offers the flexibility of hybrid working.

Lincolnshire Fire and Rescue is an equal opportunities employer and welcomes people from underrepresented groups.

Next steps

If you’d like to find out more, please contact Lucy Marvell; Talent, Resourcing and Learning Manager, via email in the first instance (lucy.marvell@lincolnshire.gov.uk)

Interviews: Week commencing 25th March

We look forward to receiving your application.

Volunteer Manager

Salary: £25,227 to £27,176 per annum.

Working Pattern: Part-time, 25 hours per week.

Contract Length: Fixed-term contract until 16/12/2024 to cover a maternity/paternity absence.

Location: Bognor Regis Fire Station, including some home working to be agreed with line manager.

The Volunteer Manager is responsible for the co-ordination, support and development of the Fire and Rescue Service’s volunteer scheme.  They will oversee the recruitment, training, and development of our team of volunteers, enhancing the volunteers’ experience and the impact they have on our community.

The role will manage a county-wide volunteer programme comprising approximately 40 volunteers. It will be responsible for managing the practicalities of the scheme, including policies, procedures, resources and expenses.  It will coordinate and deliver appropriate training for volunteers, and ensure that all community activities and events are developed and conducted in line with health and safety guidelines to ensure that the service delivered remains targeted and effective.

The Volunteer Manager will be responsible for the day-to-day management of the programme across the whole of West Sussex and for managing the relationships with partners, including securing resources, to ensure effective engagement with the community.

There will be an occasional need to work flexibly outside of normal working hours, for example to attend evening meetings and events.  There will be a need to travel independently to various locations around the county, including to areas which may not be easily accessible by public transport.

Experience and skills

Excellent interpersonal and communication skills.
Ability to provide effective management, supervision, support and development to a wide group of staff and volunteers.
Ability to diagnose, research, analyse, and interpret complex information to make robust judgments and write reports with articulate recommendations, considering business implications.
Skill in lateral thinking and adaptability to effectively adjust advice and guidance to different circumstances, including legal, structural, and partnership changes.
Prior experience of prevention work, early intervention and an understanding of processes for safe and well visits.
Knowledge and understanding of issues relating to the Fire & Rescue Service’s work towards local and national priorities.
Working knowledge of project management theory and practice.
Some previous experience of supervising or coordinating others and motivating them to achieve shared goals.
Good knowledge of IT systems to support effective project management.
Driving Licence.

Fire Control Operator

Contract:               12 Month fixed term contract for Maternity cover with the potential to fill permanent vacancies if they arise

Working Hours: Full Time, 42 hours per week subject to Grey Book terms and conditions.

                                   2 x Day shift (0800-1800) 2 x Night shift (1800-0800) 4 x Rota days in a rolling 8-day contract.

Salary:                    £25,819 rising to £34,415 per annum

Location:               Main Control:

                                   Service Headquarters, Kelvedon Park, Rivenhall, Witham, Essex. CM8 3HB

                                   Secondary Control (When required):

                                   Ongar Fire Station, 67 High Street, Ongar, Essex. CM5 9DT

Closing Date:       Sunday, 10th March ‘24

The Role (Role Profile)

Our Fire Control Operatives, or Control Firefighters as they are officially called, are the link between the public and our operational firefighters. The role sees them answering 999 calls, contacting senior fire officers and other emergency services, and using our dynamic mobilisation system to send and move resources across Essex.

They are a vital communications link with operational crews at incidents, using our radio system to provide officers with support in dealing with incidents. They also provide valuable administrative duties to support our wider Service and the communities we serve.

As a Fire Control Operative, you’ll enjoy working in a busy and high-pressured environment, be able to multi-task, be an excellent communicator and be resilient due to the demands this dynamic job can bring. Above all, you’ll be focussed on protecting and saving life, property, and the environment by working as part of a team.

This is the job for you if you’re:

Enthusiastic about protecting people
Professional with good communication and listening skills
Calm in a pressurised working environment
A team player
Empathetic and supportive during times of crisis

If so, then we are looking for you. 

About us

Essex County Fire and Rescue Service (ECFRS) is one of the largest fire and rescue services in the country, serving a county with a wide variety of risks. Essex is home to two airports, Stansted and Southend, as well as Harwich seaport, Lakeside shopping centre, power stations, docks at Tilbury and, along the Thames, several underground stations, and parts of the M25 and M11 motorways and several significant A-roads, and areas of diverse and complex risk.

We have 50 fire stations across the County – 12 of which are wholetime, and we employ wholetime and On-Call firefighters as part of an organisation of over 1400 people across operations, Service Control, and support staff.

Our Service is governed by Essex Police, Fire and Crime Commissioner Fire and Rescue Authority (EPFCC). The EPFCC Fire and Rescue Authority is responsible for fire and rescue services covering an area over 1,400 square miles and a population of over 1.8 million.   

What you’ll be working on

Receiving and recording emergency and non-emergency calls, including from operational crews and other agencies, making sure all relevant information is accurately obtained and recorded.

Using advanced call-handling techniques and providing survival advice and guidance to callers in certain situations and passing information to crews and other emergency agencies, when required, using the emergency call management processes.

Mobilising appropriate resources, including officers and special equipment via the Mobilising and Communication Systems, including Paging Systems and Systems used during Business Continuity.

Transmitting, receiving, acknowledging, and accurately recording messages (normally using telephone and radio) to and from incidents.

Operating, monitoring, and testing communications equipment to make sure a the Control Room is always ready to respond to all types of situations.

Liaising with other authorities, emergency services, commercial organisations and other fire and rescue services.

Maintaining communication links, including the maintenance of county wide fire cover for the duration of all incidents and managing risk and other specialist information.

Informing the Watch/Crew Manager immediately of changing circumstances in relation to incidents, resource availability and equipment.

Eligibility

To be eligible to apply for the role, you must be able to demonstrate that you have:

 Level 2 standard of education (GCSE A-C / 9-4 English and Maths)*
*If you do not have these formal qualifications or cannot provide proof of qualifications, an online assessment can be undertaken as part of the application process.

Other essential criteria as outlined in the personal specification.
The Application Process

If you meet the eligibility criteria listed above, you are required to submit a supporting statement of no more than 750 words detailing and evidencing how you meet the criteria detailed in the Person Specification.

The assessment activity will take place in line with the Service’s Leadership Resourcing and Succession approach and will involve the following activities:  

Stage 1:

Shortlisting will take place Week commencing Monday 11th March.

Stage 2:

Interview (Based on Essex County Fire & Rescue Service Core Values) Monday 18th March.

Stage 3:

Role specific assessments, Week Commencing Monday 25th March

Training is currently scheduled to start (to be confirmed)

Should you wish to have an informal discussion with regards to the role, please contact Station Manager Rebecca Sutton at Becky.Sutton@Essex-Fire.gov.uk

Disability Confident 

We are an equal opportunity, Disability Confident, employer who welcomes applications from everyone and values diversity in our workplace. A commitment to promoting diversity and developing a work environment where all staff are treated with dignity and respect is central to our recruitment process and all applications will be considered solely on merit.

As part of our offer to support all our candidates to perform to the best of their abilities during our recruitment and selection processes, we would like to let you know about a couple of support options you can access, should you wish to, including our employee forums, who are keen and willing to support all our potential colleagues.

Our employee forums and partners include:

Asian Fire Services Association (AFSA), BEING (our LGBTQ+ employee support network), Christian Fellowship, Ethnic Minority Forum, Men’s Forum, and our Women’s Forum. In addition, we also have a female firefighter’s operational group.

Further to the above, the Service has a Digital Accessibility Inclusion Group (DAIG) that supports all colleagues to improve their digital skills and provides additional support and guidance to colleagues with neurodivergent strengths and struggles because of dyslexia, ADHD, Autism, dyspraxia etc. We want everyone to thrive at work, and so we encourage and enable people to access digital tools to help them perform at your best. The DAIG is a group of colleagues from across the Service that unite to support others because of their lived experience and desire to make a difference. They support people with a range of visible and invisible disabilities to identify and access digital workplace adjustments and solutions and may be able to assist with your application too.

Should you wish to discuss support, or access further information, from one of these groups, please contact equalitydiversity@essex-fire.gov.uk

You are also able to raise any queries or requests for support, including any adjustments you may require, at any stage of the process by email to recruitment@essex-fire.gov.uk

You can find out more about Essex County Fire & Rescue Service and about our vacancies, application processes and benefits via www.essex-fire.gov.uk

Our Culture and Benefits

Here at Essex County Fire and Rescue Service we are committed to prioritising and promoting the wellbeing of our employees. Some of our benefits include:

·         Generous annual leave

·         Competitive pension scheme

·         Career development opportunities

·         Wellbeing and counselling services

·         Physiotherapy services

·         Affiliation with the Blue Light Card scheme

You can find out more about our benefits via www.essex-fire.gov.uk

Safeguarding

Essex Police, Fire and Crime Commissioner Fire and Rescue Authority is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

It is our policy to require all applicants for employment to disclose if you are currently being investigated by any regulatory body or have any decisions or sanctions pending or in progress in respect of your suitability to work for the Service.

You agree to inform the Service within 24 hours if you are subsequently investigated by any agency or organisation in relation to concerns about your behaviour towards children, young people or vulnerable adults.

The information you provide will be treated as strictly confidential and will be considered only in relation to the appointment for which you are applying.

This role will be subject to a standard Disclosure and Barring Service (DBS) check.