ICT Engineer

Staffordshire Fire and Rescue



Salary: Grade 6 (£25,419 – £28,226)

Other Allowances:  20% Availability Allowance on top of Salary for being on call

The post holder will be required to provide first / second line 24 hour  technical support on a rota basis.  This will include weekends and bank holidays

Hours: 37 hours (Green Book) – Flexible working scheme in operation

Location: Based at SFRS Headquarters, Pirehill, Stone, Staffs, ST15 0BS

Status: Substantive

About the ICT Engineer role:

To support the Infrastructure Engineer/Team Leader to monitor and maintain effective provision of technical support within the Service for all users.

Duties to include:

  • Provision of a first and second level support service for all ICT resources for all users throughout the Service. This includes fault identification, reporting, escalation, and liaising with external contractors and service level providers to ensure successful and timely resolution and outcomes.
  • Build and maintain strong working relationships with senior stakeholders and third party contractors, and carry out technical duties associated within the specific area of technology. Liaise with contractors on faults / problems, escalating them to the appropriate level to resolve faults.
  • Have strong understanding of existing and emerging technologies to be able to have an influence on user requirements and specification, and liaise with other members of the technical team on on-going and perspective projects. Advise and provide assistance as required including mentoring of apprentice.
  • To provide high level technical advice and guidance to Managers within the Service, evaluating infrastructure and system proposals from a technical perspective, raising issues for consideration, and providing consultation to ensure technical standards are met.
  • Interpret user requirements and develop project proposals, establish project activities and communicate work schedules to all parties (internal and external) in conjunction with the ICT Manager. Provide appropriate project documentation within agreed methodologies.
  • Deployment (migration) of desktop hardware and software (including Operating Systems), including deployment via GPO’s, Windows Update, and Image Building management, and assist with systems security and integrity ensuring maintenance routines and back-up services are provided.
  • Attend review meetings, raising issues and reporting on progress at weekly technical meetings.
  • Update the Service Desk with all relevant information in relation to the fault, including resolution, important points, lessons learned etc. Produce FAQ’s and update knowledge base on experiences gained from fault resolutions and update the inventory management system.

Closing date for receipt of all applications is midnight 16th August 2022.

To apply for this job please visit staffordshirepolice.tal.net.