Firefighter Development Continuous Improvement and Quality Assurance Manager

Post: Firefighter Development Continuous Improvement and Quality Assurance Manager
Salary: £52,242 per annum
Grade: FRS F
Salary range: £52,242 – £67,836 per annum
Contract type: Permanent
Working pattern: Full-time
Application closing date: 4 PM on Tuesday 01 October 2024

London Fire Brigade (LFB) is London’s Fire and Rescue Service – one of the largest firefighting and rescue organisations in the world. We are here to make London a safer city.

We employ over 5,500 people, across our operational team (our firefighters), control (our call handlers who answer your 999 calls) and our non-operational team (our teams who work behind the scenes to support our front-line services, including HR, IT, Finance, Procurement, Communications etc.).

We are looking for an experienced Firefighter Development (FFD) Continuous Improvement and Quality Assurance Manager to join our Learning and Professional Development department within the Directorate for People. Reporting to the Group Commander of the FFD Implementation Team, you will be responsible for leading the FFD Continuous Improvement and Quality Assurance Team. Your work will ensure that the London Fire Brigade (LFB) trains operational staff to the highest standards, adapting to the changing needs of London’s built environment and communities.

Key Responsibilities:

• Continuous Improvement: Develop and implement a best practice approach to firefighter development, learning from other Fire & Rescue Services and responding proactively to legislative changes and inquiry findings, such as the Grenfell Tower Inquiry.
• Quality Assurance: Oversee the development and implementation of a quality assurance framework for firefighter development, continuously reviewing and monitoring the effectiveness of training programs.
• Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including unions and external training providers, to advance complex agendas and ensure service delivery meets the needs of our customers.
• Leadership and Management: Manage a team responsible for quality assurance and continuous improvement, providing coaching and support to ensure their development and effective performance.
• Report Writing and Analysis: Produce clear, concise, and impactful reports for various audiences, including senior management, using data analysis to identify trends and areas for improvement.
• Project Management: Manage projects and initiatives related to firefighter development, ensuring delivery on time and within budget, and contributing to business planning.
• Change Management: Champion cultural change initiatives and contribute to the development, implementation, and review of policies and procedures related to firefighter training and development.

The successful candidate will be a strategic leader with a proven track record in quality assurance, continuous improvement, and team management within a training or public service environment.

Further information about the main duties and responsibilities of the role are detailed in the job description. If you are unable to see the job description, salary range or the full advert, please visit our jobs pages at https://jobs.london-fire.gov.uk/alljobs/ to access the full advert.

We value the diversity of our employees and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

Assessment Overview
Stage 1

To apply, please complete the online application, upload a copy of your up-to-date CV and provide evidence to address the following selection criteria:

1. Experience of managing, motivating and developing staff.
2. Experience of developing training schedules with an understanding of scheduling and logistical demands.
3. Good interpersonal skills in order to develop and maintain effective working relationships at all levels and to demonstrate tact and discretion when dealing with sensitive issues.
4. Be able to present ideas, conclusions and decisions which may be difficult and/or complex. This may require the postholder to gain acceptance to progress ideas forward.

Please note that we will evaluate score the evidence you provide based on the competencies listed in the selection criteria above. The CV is for information purposes only and will not be marked.

Please ensure you give yourself enough time to complete and submit your application. Late or un-submitted applications cannot be accepted.

Please note any correspondence received from us will be via e-mail and sent to the address you provide on your application form.

Stage 2

Assessment for this role is due to take place week commencing 28 October 2024. Please be advised that if you are unable to make the scheduled assessment date, we may not be able to make alternative arrangements.

Please note: Should you be shortlisted you may need to be able to conduct an interview over Microsoft Teams (a video conferencing service). You will be asked to provide relevant contact details for that to take place if shortlisted.

Additional Information
Benefits of working for the London Fire Brigade

• 26 days’ holiday plus bank holidays
• Option Absence Scheme (which can result in an additional 12 days annual leave for staff at this grade)
• Family (including maternity) leave and emergency support leave
• Flexible working including work from home 60%
• Free access to the Brigade gym
• Use of the Brigade’s Medical Adviser/physios/fitness advisers
• Free counselling
• Season ticket loans
• Join social networks including our Equality Support Groups
• Contributory pension scheme
• Cycle to work scheme
• Staff discount scheme
• Opportunity to access affordable accommodation

In line with the Basic Personnel Security Standard (BPSS) employment checks will be completed by successful candidates, which will include a Standard criminal records check. Successful candidate will be required to declare any convictions for offences and any offer of employment is subject to the LFC receiving a criminal records disclosure which it considers satisfactory.