Crew Manager (Control)

Join Suffolk Fire and Rescue Service in our new Control Room 

We are seeking experienced control room professionals to join Suffolk Fire and Rescue Service as Crew Managers (Control).

We welcome applications from across the UK’s blue light emergency services – including Fire, Ambulance, Police or equivalent 999 control environments. To be considered, you will need current or recent management or supervisory experience in an UK emergency service control room.

About the role 

Based in our new, state-of-the-art control room in Ipswich, you will play a vital role at the heart of Suffolk’s emergency response.

Our Fire Control operates 24/7, 365 days a year, serving as a critical link between the public and our operational firefighters. You will work a Control Duty system of 2 days (8am–6pm), 2 nights (6pm–8am), followed by 4 rest days, averaging 42 hours per week.

As a Crew Manager (Control), you will play a critical role in saving lives and protecting communities across Suffolk every day. You will:

• manage the performance of all watch personnel through guidance, mentoring, progress evaluation and development support
• ensure adherence to established policies, procedures, and service standards
• promote and maintain a safe, healthy, and supportive working environment for self and others
• provide statistical analysis and reporting in line with established.
• maintain staffing levels for all watches
• oversee equipment testing recording for operational readiness
• audit and evaluate ting watch and control functions to ensure consistent adherence to standards
• contribute to the management of Fire Control in the absence of the Station Manager.

What we’re looking for:

• Management or supervisory experience in a blue light emergency control room within the past 3-5 years
• Excellent communication skills (verbal and written)
• Proven ability to lead and motivate others
• Confidence, resilience and the ability to remain calm under pressure
• Strong decision-making skills in challenging situations
• The ability to work collaboratively to manage multi-agency relationships
• Excellent digital competence and confidence using IT systems.