Watch Manager Control

As Watch Manager (Control), you will lead and co-ordinate the core function of call handling, mobilisation and incident oversight.

Your responsibilities will include:  

Manage the performance of the watch personnel through guidance and mentoring, evaluating progress and supporting development.
Manage compliance with policies, procedures and service standards.
Manage health, safety and wellbeing of self and others at work.
Provide statistical analysis information procedures.
Maintain staffing levels for all watches.
Oversee equipment testing recording for operational readiness.
Audit watch and control work to ensure standards are maintained.
Contribute to the management of Fire Control in the absence of the Station Manager.
Our control room employees will follow a Control Duty system. The shift pattern is based on an average of 42 hours per week, including weekends and bank holidays, based on 2 days (8am – 6pm), 2 nights (6pm – 8am) followed by 4 rest days.

You will need:  

Current or former substantive competency as a Crew Manager (Control) (Experience from within last 3 years would be desirable).
Excellent communication skills verbal and written.
Excellent leadership skills.
Experience of managing people and process.
Proven resilience to remain calm and decisive under pressure.
An aptitude for decision-making in challenging situations.
A collaborative approach to managing multi-agency relationships.
Excellent digital competence.