Crew Manager (Control)

Suffolk County Council, Suffolk Fire and Rescue Service
Beacon House, Ipswich, Suffolk IP1 5PB
Crew Manager (Control) in accordance with NJC pay scales
42 hours pert week including weekends and bank holidays.
Shift pattern 2 days (8am – 6pm), 2 nights (6pm – 8am) followed by 4 rest days.
Permanent

Be part of a once-in-a-generation opportunity to shape the future of fire control in Suffolk.

Suffolk Fire and Rescue Service are launching a brand-new, state-of-the-art fire control room, this month in Ipswich, and we’re looking for experienced control professionals to be part of a professional and motivated team looking to help lead the return of this function here in Suffolk. This is your chance to answer the call.

Work with cutting-edge technology, contribute to a new mobilising system, and play a vital role in protecting Suffolk’s communities every single day.

We’re welcoming applications from current substantive, competent Firefighters (Control) who are looking for career progression, or competent substantive Crew Managers wanting to transfer within a UK Fire and Rescue Service.  If you haven’t previously worked within a UK Fire and Rescue Service, you will not be eligible to apply for this position.

We’re passionate about saving lives and protecting the communities we serve. If you are too,  join us and make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving.

This is your opportunity to make a difference and leave a positive, lasting legacy.

Your role and responsibilities

As Crew Manager (Control), you will help lead and co-ordinate the core function of call handling, mobilisation and incident oversight.

Your responsibilities will include:

Manage the performance of all watch personnel through guidance, mentoring, progress evaluation and development support.
Ensure adherence to established policies, procedures, and service standards Promote and maintain a safe, healthy, and supportive working environment for self and others.
Provide statistical analysis information procedures.
Maintain staffing levels for all watches.
Oversee equipment testing recording for operational readiness.
Audit and evaluate watch and control functions to ensure consistent adherence to standards.
Contribute to the management of Fire Control in the absence of the Station Manager.
Our control room employees will follow a Control Duty system. The shift pattern is based on an average of 42 hours per week, including weekends and bank holidays, based on 2 days (8am – 6pm), 2 nights (6pm– 8am) followed by 4 rest days.

You will need:

Current substantive competency as a Firefighter (Control) or higher role.
Excellent communication skills (verbal and written).
Strong management skills.
The confidence to lead others .
Proven resilience and the ability to remain calm under pressure.
An aptitude for decision-making in challenging situations.
To be able to work collaboratively to manage multi-agency relationships.
Excellent digital competence.