Firefighter Development Operations Support Officer

Post: Firefighter Development Operations Support Officer
Salary: £34,215 per annum
Grade: FRS C
Salary range: £34,215 – £41,075 per annum
Contract type: Permanent
Working pattern: Full-time
Application closing date: 4 PM on Monday 14 October 2024

London Fire Brigade (LFB) is London’s Fire and Rescue Service – one of the largest firefighting and rescue organisations in the world. We are here to make London a safer city.

We employ over 5,500 people, across our operational team (our firefighters), control (our call handlers who answer your 999 calls) and our non-operational team (our teams who work behind the scenes to support our front-line services, including HR, IT, Finance, Procurement, Communications etc.).

We are seeking a highly organised and proactive Firefighter Development (FFD) Operations Support Officer to join our FFD Operations Team within the Learning and Professional Development Department. In this role, you will provide comprehensive and efficient administrative support to the FFD Operations Manager and FFD Operations Leads. Your role will be crucial in ensuring that all administrative tasks are handled smoothly, professionally and to set deadlines, contributing to the overall success of our Firefighter Development programs.

Key responsibilities

• Administrative Support: Provide administrative assistance primarily to the Firefighter Development Operations Team, including actioning tasks required to support the Firefighter Development courses, i.e. ordering workwear, minuting meetings and producing a wide range of documents using Microsoft 365 applications.

• Probation Hearing Coordination: Assist in organising meetings, including preparing the evidence pack, taking minutes, and coordinating follow-up actions.

• Document Management: Photocopy, collate, and dispatch probation hearing papers. Ensure the accuracy and timeliness of all documents produced, utilising a range of IT applications to maintain records and track Firefighter Development course information.

• Performance and Self-Management: Plan and organise work to meet both routine and unexpected deadlines. Work with minimal supervision, demonstrating flexibility and adaptability in a busy environment.

• Data and Confidentiality: Ensure data is managed in accordance with Brigade policy, maintaining confidentiality in line with GDPR and the Data Protection Act. Use Brigade’s IT and communication systems responsibly and in accordance with established policies.

• Professional Representation: Represent the Brigade professionally at all times, establishing and maintaining effective working relationships with both internal and external stakeholders.

• Health and Safety: Organise work to minimise risks and maintain a safe and healthy workplace. Ensure compliance with Display Screen Equipment Regulations and other relevant health and safety guidelines.

The ideal candidate will be a highly organised and proactive individual with a strong background in administrative support.

Further information about the main duties and responsibilities of the role are detailed in the job description. If you are unable to see the job description, salary range or the full advert, please visit our jobs pages at https://jobs.london-fire.gov.uk/alljobs/ to access the full advert.

Assessment Overview
Stage 1

To apply, please complete the online application, upload a copy of your up-to-date CV and provide evidence to address the following selection criteria:

1. Experience of working in an office environment and providing effective and efficient administrative support to senior managers.
2. Experience of organising, planning and prioritising own work, meeting deadlines and targets with minimal supervision.
3. Effective communication and interpersonal skills in order to forge efficient working relationships, both internally and externally.
4. Good keyboard and written communication skills in order to write reports, letters, agenda and minutes which are clear and easy to understand.

Please note that we will evaluate score the evidence you provide based on the competencies listed in the selection criteria above. The CV is for information purposes only and will not be marked.

Shortlisted candidates will be invited to attend the stage 2.

Please ensure you give yourself enough time to complete and submit your application. Late or un-submitted applications cannot be accepted.

Please note any correspondence received from us will be via e-mail and sent to the address you provide on your application form.

Stage 2

Assessment for this role is due to take place in late October / early November 2024. Please be advised that if you are unable to make the scheduled assessment date, we may not be able to make alternative arrangements.

Please note: Should you be shortlisted you may need to be able to conduct an interview over Microsoft Teams (a video conferencing service). You will be asked to provide relevant contact details for that to take place if shortlisted.

Additional Information
We value the diversity of our employees and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

Benefits of working for the London Fire Brigade

• 26 days’ holiday plus bank holidays
• Option Absence Scheme (which can result in an additional 12 days annual leave for staff at this grade)
• Family (including maternity) leave and emergency support leave
• Flexible working including work from home 60%
• Free access to the Brigade gym
• Use of the Brigade’s Medical Adviser/physios/fitness advisers
• Free counselling
• Season ticket loans
• Join social networks including our Equality Support Groups
• Contributory pension scheme
• Cycle to work scheme
• Staff discount scheme
• Opportunity to access affordable accommodation

In line with the Basic Personnel Security Standard (BPSS) employment checks will be completed by successful candidates, which will include a Standard criminal records check. Successful candidate will be required to declare any convictions for offences and any offer of employment is subject to the LFC receiving a criminal records disclosure which it considers satisfactory.