999 Control Officer (transferee)

  • Full Time
  • London

London Fire Brigade

Control Officers (transferees only)
Salary: starting salary £40,440.55 with annual salary progression increase up to £47,358.43 *exclusive of national pay awards.
Application closing date: Friday 26 July 2024 at 16:00 GMT

This opportunity is only open to competent Firefighter Control or above currently serving in a UK local government Fire and Rescue Service, candidates should ensure they evidence this on their application form. If you are interested in this role but you are not a competent Firefighter Control, keep an eye on our current vacancies, we will be taking applications for new Control Officers soon.

The London Fire Brigade is the busiest Fire and Rescue Service in the UK, taking over 200,000 999 calls a year.

Servicing the nation’s Capital is a task like no other, aside from the many major events that our Control room supports, such as Pride in London, Notting Hill Carnival and the State Opening of Parliament, we respond to calls for help from two major airports, 272 Underground stations, 334 train Stations, 84 hospitals and 8.9 million Londoners. The variety of incidents that we attend is unmatched elsewhere.

We are looking for competent Control room operators to join our team. Working on one of six watches you will take 999 calls and mobilise Firefighters from 102 Fire Stations and our River Station. Once we have arrived on scene, you will work with Officers and partner agencies to safely resolve an incident. During less busy periods you may be undertaking watch-based training or supporting Firefighters in a Fire Survival Guidance exercise.

Our newly renovated, purpose-built Control room is based in Merton, South West London. We offer a generous starting salary as well as many benefits, including a free on-site gym, cooking and rest facilities. For those looking to progress their careers in the future, we offer the chance to train as a National Control Liaison Officer or Command Support Officer alternatively you may choose to work with our Training Team or Business Support Team.

Our team works across six watches, following a three on – three off shift pattern, a 12 hour day shift (08:00-20:00), an eight hour mid shift (08:00-16:00 or 14:00-22:00) and a 12 hour night shift (20:00-08:00), followed by three days off.

We are looking for candidates who can demonstrate our values, Service, Integrity, Teamwork, Equity, Courage and Learning. Giving the best service to Londoners means that we have to be dynamic in our approach, candidates should be open to change and continuous professional development.

Successful candidates will need to attend a five-week training course held Monday to Friday and will be subject to a nine-month probationary period.

Further information about the main duties and responsibilities of the role are detailed in the job description. If you are unable to see the job description please visit our jobs pages at https://jobs.london-fire.gov.uk/alljobs/ to access the full advert.

Please note any correspondence received from us will be via e-mail and sent to the address you provide on your application form.

We value the diversity of our employees, and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

In order to apply, applicants must meet the following criteria at the point of application:

• Be a competent Firefighter Control or above serving in a UK local government Fire and Rescue Service.
• Be eligible to live and work in the UK without restrictions.
• Not have any live formal disciplinary sanctions.
• Not be in a formal capability process.
• Be medically fit to undertake the role.

Assessment Overview
The selection process will be as follows:

Stage 1 Online application, cover letter and CV (sift).

To apply, please complete the online application, provide a cover letter clearly outlining the relevant experience, skills and knowledge you have to successfully perform this role and upload a copy of your up-to-date CV.

Please note that we will review and score the cover letter based against the competencies in the selection criteria section of the job description. The CV is for information purposes only and will not be marked. Shortlisted candidates will be invited to stage 2.

Please ensure you give yourself enough time to complete and submit your application. Late or un-submitted applications cannot be accepted.

Please note any correspondence received from us will be via e-mail and sent to the address you provide on your application form.

Stage 2

Interviews for this role is due to take place week commencing Monday 19th August 2024. Please be advised that if you are unable to make the scheduled interview date, we may not be able to make alternative arrangements.

Additional Information
Benefits of working for LFB
• Generous holiday entitlement plus bank holidays
• Welfare Scheme
• Use of Brigade Medical Adviser/physios
• Season ticket loans
• Equality Support Groups
• Contributory Pension Scheme
• Cycle to work scheme
• Opportunity to access affordable accommodation

In line with the Basic Personnel Security Standard (BPSS) employment checks will be completed by successful candidates, which will include a criminal records check. Successful candidate will be required to declare any convictions for offences which are not spent under the Rehabilitation of Offenders Act 1974 and any offer of employment is subject to the LFC receiving a criminal records disclosure which it considers satisfactory. A Disclosure and Barring Service (DBS) Enhanced check will be undertaken on the successful person before an appointment is confirmed.

To apply for this job please visit jobs.london-fire.gov.uk.