Fire Control Operator

All calls start with Control. Do you have what it takes to work in a demanding Control Room of a Fire and Rescue Service?

Due to team expansion, Lincolnshire Fire and Rescue is looking to recruit highly motivated people to join the Fire Control team as a Fire Control – Operator (known internally as a Firefighter (Control), based at Fire and Police Headquarters, Nettleham, near Lincoln.

As a Fire Control Operator, your primary role is to:

Receive, record and action emergency and non-emergency calls
Mobilise resources to incidents in response to emergency calls and/or requests for assistance using the mobilising system provided
Provide support and guidance to members of the public
Assist in the continued management of incidents
Carry out a variety of emergency and non-emergency tasks to support and maintain an effective Fire Service response
Communicate with Officers and other agencies in accordance with policies and procedures
Have the ability to work under pressure in a fast paced and everchanging environment
Have a positive and flexible attitude to all aspects of work
Be able to work as part of a team and act on own initiative
Have a good level of commitment to personal development

It is essential that you have a confident telephone manner, exceptional and accurate keyboard skills, excellent verbal and written communication skills and the ability to think and communicate quickly and clearly.

The Control Room operates 365 days a year, therefore you will work an 8-day rotating shift pattern, averaging 42 hours per week, which includes days, nights, weekends and Bank Holidays.

Although the role is office based, there will be a requirement to use Service pool cars, as such, a clean full UK Driving Licence is required.

If successful following your application, you will be invited to selection testing which will assess your keyboard, listening and recording of information and spelling abilities. If successful at testing, you will then be invited to interview.

Join our team with a competitive starting salary of £28,265! As you progress through our comprehensive training and development program, expect your salary to grow to £37,675 within approximately 2 years.

Take the next step in your career with us!