ICT Service Delivery Apprentice

Devon and Somerset Fire and Rescue Service are looking for an ICT Service Delivery Apprentice to join our ICT Service Desk team, working within our Digital, Data and Technology (DDaT) department. You’ll join us on a 24-month fixed term contract working 37 hours per week, in return you will receive a competitive salary starting at £25,992.00 (gross) per annum.

We are looking for an enthusiastic individual who can offer excellent customer service and ICT support to employees to join our ICT team. A sound knowledge of IT is necessary, as is an eagerness to take your technology skills to the next level. Primarily based on the ICT Service Desk, you will also have the opportunity to work across three other teams within ICT Service Delivery.

The Service Delivery function of the ICT Department includes the Service Desk, Second Line, Hardware and Software Development support. The department supports 2000+ employees, 800+ Windows PCs and 150+ servers in a virtualised environment.

The IT Services that are supported include Comms (fixed & mobile telephony, radios, alerters and pagers); Infrastructure, Networking, Data Platforms, Printing, IT & Buildings Security, Standard Business Applications (Finance, HR etc) and Specialist Business Applications ( Fleet, Fire Safety and Command & Control etc).

Working as member of the Service Desk Team which acts as a first point of contact for all employees reporting IT Incidents and making requests you will be involved in the fast pace of the environment within weeks.

Whilst working with the Second-line Team you will assist the Subject Matter Experts with the installation, maintenance, configuration and development of applications and services. One day you could be configuring smart phones, another assisting with database back-ups prior to a system upgrade and the next fixing a software fault with a Mobile Data Terminal on a fire engine.

The Hardware Team will provide exposure to projects such as the desktop and laptop replacement programme, as well as various others tasks such as replacing Raspberry Pi’s or carrying out battery upgrades. Working with hardware team will often require accompanied travel across the two counties that we support.