Learning and Development Support Officer

Address: Fire Service Training Centre, Wattisham IP7 7RA – Onsite
Salary: £34,434 per annum (pro rata for part time). This is also open to current Suffolk Fire and Rescue Service grey book operational staff at Crew Manager level in accordance with NJC pay scales.
Hours: 37 or 42 hours per week* – Flexible working options available
Contract: Permanent

*Salary and working hours vary depending on whether you are appointed on operational fire officer terms, or local government terms. Full details are provided in the Job and Person Profile (found in the ‘How to apply’ section below).

Please note: This role is open to learning and development specialists from both fire and rescue services and other sectors.

As a Learning and Development Support Officer, you will play a key role in planning, delivering, and maintaining training across Suffolk Fire and Rescue Service. You will help shape learning solutions, support development activities, and contribute to a culture of continuous improvement.

Reimagine the possibilities.

What we are looking for

In this varied and rewarding role, you will:

• Plan and deliver engaging training sessions that build essential skills.
• Work closely with the Learning and Development Adviser to design creative learning solutions.
• Identify development needs and help close performance gaps.
• Provide constructive feedback to individuals and teams.
• Monitor and evaluate training effectiveness, recommending improvements.
• Build strong relationships with internal and external partners.
  Promote equality, diversity, and inclusion in all aspects of your work.
• This is more than a job – it’s your opportunity to make a real impact. Join a supportive team that champions creativity, collaboration, and innovation. Every day will bring new challenges and chances to grow, and your work will play a vital role in protecting and improving the safety and wellbeing of communities across Suffolk.

We’re excited to welcome you and see the positive impact you will bring to our team.

What we are looking for

You will bring a mix of skills, experience, and values, including:

• A teaching or adult learning qualification (or willingness to gain one); Assessor/IQA qualifications desirable.
• Evidence of continuous professional development.
• Strong communication and collaboration skills; calm and adaptable under pressure.
• Ability to design and deliver engaging training for adult learners.
• ICT proficiency and understanding of learning environments and relevant legislation.
• A creative, solution-focused approach to problem-solving.
  Willingness to travel across Suffolk; operational firefighters must be fully competent.