Assurance Support Officer

This is a fantastic opportunity to join the Suffolk Fire and Rescue Service’s (SFRS) Performance and Improvement Team. We believe that when our people grow, our communities thrive. That’s why we’re looking for a passionate Assurance Support Officer to join our team. Here, you’ll find more than just a job, you’ll discover opportunities to develop your skills, make a meaningful impact, and reimagine what’s possible.

Reimagine the possibilities.

Your role and responsibilities

As an Assurance Support Officer, you’ll be instrumental in maintaining data integrity and supporting our continuous improvement efforts.

You will:

• manage our Incident Reporting System (IRS), performing effective quality assurance checks to ensure every piece of data is accurate and complete, this is crucial for our internal insights and external reporting
• be providing comprehensive guidance and ongoing support to our IRS Champions and new Crew Managers, even helping with password resets and other administration tasks when needed
• be actively involved in collating and publishing vital IRS returns for the Home Office, making sure everything is submitted accurately and on time. You’ll gather and process data for key external bodies like HMICFRS and the NFCC, contributing directly to critical national insights
• be assisting in the design, building, and maintenance of our performance data dashboards
  collate data, providing insights that inform our service improvements and ensure compliance against various standards
• be a key support to the wider Performance & Improvement Team, helping with KPI development, preparing information briefings, and collating essential statistics
  foster strong relationships with both internal colleagues and external agencies, ensuring a seamless flow of data and reporting
• support the management of our internal systems for tracking performance, providing crucial data reports that help us continually improve
• develop effective working partnerships that truly enhance what our P&I (Performance and Improvement) function delivers.

We’re excited for you to join us and thrive in this role.

You will need

We’re looking for someone who is passionate and detail-oriented to join our team with:

• experience working with IT administrative systems like Incident Reporting Systems, SharePoint, and MS 365 Planner.
  a background in an assurance, audit, or performance function.
  excellent communication skills, both written and verbal, to connect with a diverse range of people.
• strong IT proficiency, especially with Microsoft applications, and experience with SharePoint.
• proficiency in using PowerBI.
• a collaborative spirit and the ability to build strong working relationships with various stakeholders.
• the capability to collate data and transform it into insightful reports.
• a flexible and adaptable approach, with strong time management and organisational skills to prioritise workloads effectively.
• While not essential, knowledge of Incident Reporting Systems, particularly those used by Suffolk Fire and Rescue, and an understanding of operational firefighting procedures would be beneficial.