Persons at Heightened Risk Case Worker
Cheshire Fire & Rescue Service Prevention Department
Starting Salary of £31,537 within the Salary Scale x range £31,537 – £33,699 per annum based on experience
37 hours per week
Permanent
An opportunity has arisen within the Prevention department for a professional and enthusiastic Person’s at Heightened Risk Case Worker.
In this role you will need an interest in working with those who are most vulnerable or at heightened risk from fire within our communities. You will have an ability to engage with those that are hardest to reach, a keen eye for detail and the ability to evaluate options and be able to influence and encourage change. Additionally, you will be the first point of contact for colleagues providing expert guidance and will need to use your initiative and work independently and part of a team.
You will have strong verbal and written communications skills and be confident in providing advice at all levels internally and externally. This is a fast-paced environment requiring flexibility and prioritisation to meet deadlines.
This role involves regular engagement with vulnerable and at-risk individuals in their homes and within community settings. The successful candidate will be comfortable working independently, including lone working, and travelling throughout Cheshire and surrounding areas.
The position may involve exposure to sensitive and emotionally challenging situations, requiring empathy, resilience, and professionalism. Regular travel forms a significant part of the role, and a full driving licence is essential.
Duties of this role will cover/ include:
Manage the full lifecycle of Prevention and Protection at Home (PaHR) cases, including assessment, intervention, monitoring, and closure, for individuals at increased risk of death, serious injury, or significant loss due to fire, lifestyle factors, physical or mental health conditions, or substance misuse.
Deliver targeted prevention and safety initiatives to residents across Cheshire, Halton, and Warrington, helping to reduce risk and improve wellbeing within local communities.
Work collaboratively with partner agencies, Prevention teams, and operational colleagues to identify vulnerable individuals and coordinate appropriate support and interventions.
Triage referrals received by referral partners, assessing individual needs and determining the most suitable pathway of support to ensure positive outcomes.
Develop and maintain effective relationships with referral partners, providing training, guidance, and education to enhance understanding of prevention services and referral processes.
Safeguard adults, children, and young people who may be at risk, making referrals to relevant agencies and managing cases in line with safeguarding procedures and best practice.
To apply please complete the job application form and provide evidence of competency against the requirements of the attached job description.
CFRS offers an excellent benefits package to all our staff including a Local Government Pension Scheme, attractive holiday entitlement, training and development opportunities and access to free parking and on-site gym.
Further information, a full job description and application form can be found on our website, or alternatively contact the Recruitment Team at recruitment@cheshirefire.gov.uk
Please ensure you read the ‘Application Guidance Notes before’ completing your application.
Please return completed application forms via email to recruitment@cheshirefire.gov.uk
Please quote job reference 23/26/CW on your application form.
Closing Date for Applications: 9:00am Monday 24th August 2026.
Workplace Adjustments and Accommodations
It is important that you consider at an early stage of the process if you would like to request arrangements that will assist you in completing the selection process. For example, in relation to disability; a neurodiverse condition such as dyslexia; pregnancy; religion or belief; or injury etc. Any requests for workplace adjustments will be treated with the utmost confidence. For support or further information please email: recruitment@cheshirefire.gov.uk
Appointment to this post is subject to a satisfactory Enhanced Disclosure & Barring Service check.
Cheshire Fire and Rescue Service (CFRS) is committed to keeping vulnerable adults, children, and young people safe from harm in all the work that CFRS undertakes. CFRS recognises that it has a legal and moral obligation to safeguard these groups of people. Furthermore, it acknowledges that the protection of vulnerable adults, children and young people from harm is the responsibility of everybody within the organisation.
We are committed to creating a diverse and inclusive workplace. We actively encourage applications from people of all backgrounds, including those from underrepresented groups such as women, people from ethnic minority backgrounds, the LGBT+ community, people with disabilities, and those with non-traditional career paths. If you are passionate about the role, we would encourage you to apply — your unique perspective could be exactly what we are looking for.