Service Delivery Staffing & Training Administrator
2 days, 15 hours per week (Part-Time Job Share)
£13.90 to £14.59 per hour + benefits (Pro-rata)
About the role
We are seeking to fill an upcoming vacancy for the role of Service Delivery Staffing & Training Administrator. This is a part time position offered as part of a job share arrangement.
Reporting directly to Watch Manager Staffing & Training you will be responsible for making sure Tyne & Wear Fire & Rescue Service has the right people, in the right place, at the right time so that services can operate safely, efficiently.
The successful candidate will be able to demonstrate a strong commitment to the TWFRS Values of Safety, Integrity, Inclusivity and Learning, and champion these in their day‑to‑day work. They will also demonstrate and the highest standards of ethical behaviours and champion these in their day-to-day work in compliance with our ethical code of conduct.
We welcome applications from all sections of society with the necessary skills, qualifications and experience and encourage applications from underrepresented groups in our workforce or society.
About Tyne and Wear Fire and Rescue Service
Tyne and Wear Fire and Rescue Service are one of the UK’s leading Fire and Rescue Services for responding and innovation. We pride ourselves in striving to ‘Create the Safest Community’ and our dedicated, and diverse workforce are committed to delivering this.
Tyne and Wear Fire and Rescue Service Headquarters are located in purpose built premises based in Washington, within easy reach of the A1 and A19. On site facilities include a staff gym, ample free parking and canteen facilities.
As a Service Delivery Staffing & Training Administrator you will:
• Maintain accurate staffing records for operational and support staff.
• Assist with duty system administration, including watches, shifts and availability.
• Process staffing changes, including starters, leavers, role changes and temporary assignments.
• Monitor and report on staffing levels, vacancies and resilience.
• Liaise with Service Delivery managers to support effective workforce planning.
• Ensure compliance with working time regulations, rest periods and contractual terms.
We are seeking a candidate who has demonstrable experience of:
• An experienced Administrator or with a qualification in an Administrative related subject.
• Experience of IT with good typing skills and confident using a range of programmes including email, word processors, presentations and spreadsheets.
• Strong communication skills, acting as a first point of contact for staffing queries from managers and operational staff.
• Ability to analyse data and produce reports to inform management decision making and resource planning.
• Experience maintaining accurate workforce records, ensuring data integrity, confidentiality, and compliance.
The Selection Process
Set out below are the key dates relating to this selection process:
Stage Timeline*
Advert closes – Friday 15th May 2026
Notification of shortlist – Week commencing 18th May 2026
Interview – Week commencing 25th May 2026
*Please note the dates and stages detailed may be subject to change
Interested in applying?
Further details can be found in the accompanying job description and person specification. You are required to submit a supporting statement of no more than 1000 words which should demonstrate how you meet the criteria stated on the person specification and job description.
Further information about our Service can be found by visiting www.twfire.gov.uk and our various social media channels.
For further information about the role, please contact Station Manager Simon Kirsopp via simon.kirsopp@twfire.gov.uk
Reasonable Adjustments
We are a Disability Confident Leader. If you require any reasonable adjustments to the recruitment process, please email: recruitment@twfire.gov.uk
Safer Recruitment
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Pre-employment checks
The successful applicant will be subject to our pre-employment screening process which includes a Standard DBS check relevant to the role, completion of an occupational health medical and a substance abuse test. We will also conduct right to work and reference checks.
Please submit your application form by no later than 12 noon on Friday 15th May 2026.