Apprentice Administrator

Suffolk County Council, Suffolk Fire And Rescue Service
Address: Endeavour House, Ipswich IP1 2BX – Hybrid
Salary: £24,796 per annum (pro rata for part time)
Hours: 37 hours per week, flexible working options available
Contract: Fixed Term or Secondment for 21 months

Your role and responsibilities 

As an Apprentice Administrator you will be a key part of a busy, customer-focused team and will act as the first point of contact for all non-emergency enquiries to the Fire and Rescue Service. The role is varied and fast-paced and will include:

• Handling incoming non-emergency calls and general enquiries.
• Managing and triaging a high-volume shared email inbox.
• Supporting the Prevention team with the coordination of Home Fire Safety Visits.
• Supporting the Protection team through digital correspondence and filing.
• Maintaining accurate electronic records using systems such as SharePoint.
• Providing general administrative support to the wider service.

Your apprenticeship 

Business Administrator
21 months

We welcome apprenticeship applications from all ages and backgrounds. There’s no upper age limit – it’s never too late to start developing new skills. We want to provide opportunities for anyone interested in launching or advancing their career.

The apprenticeship you’re applying for must build on your qualifications. If you have experience in this field, the apprenticeship you’re applying for must be at a higher level.

You will need 

We are looking for someone who will be a positive addition to a well‑established team. This role would suit someone who is keen to start or develop their career in administration and is motivated to learn and grow in the role. We are particularly interested in applicants who:

• Are keen to learn and develop new skills
• Have a positive, reliable and professional approach to work
• Are comfortable working in a busy environment with a variety of tasks

The team 

The Business Support Team is based at Fire Service Headquarters in Endeavour House, Ipswich, and plays a key role in supporting departments across the Fire and Rescue Service. As the non‑emergency link to the public, the team is involved in a wide range of activities at the heart of the organisation. We are flexible and happy to discuss individual arrangements confidentially, including alternative council locations or home‑working days where appropriate. There will be a requirement to be office‑based during the initial training period.

Empowering Everyone 

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information 

Please contact Graeme Richardson for a casual conversation. You can reach them by calling 01473264439 or emailing Graeme.Richardson@suffolk.gov.uk

If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application.

To learn more and apply click here.