Department: Operational Response & Fire Control Hub
Contract type: Permanent or secondment
Hours: 37 per week
Salary: £46,453 – £57,783 per annum
Appointments are made within the advertised pay range. While the normal expectation is appointment towards the lower end, the agreed starting salary will ultimately reflect the successful candidate’s experience, expertise and relevance to the role.
Location: Home Based (UK wide travel as required)
Reports To: Head of Operational Response & Fire Control
Here at the NFCC we are the professional voice of the UK Fire and Rescue service, driving improvement and development throughout the UK while supporting our leadership team.
An exciting opportunity has arisen to join the team as an Operational Response Officer.
Key responsibilities:
Plan and organise personal workload, working with minimal supervision, to ensure that both routine and unexpected tasks are completed promptly. Report anticipated difficulties in meeting deadlines.
Identify and agree personal development needs, seeking opportunities and discussing them with the line manager. Monitor own performance against agreed indicators and objectives.
Maintain knowledge in respect to organisational policies, operational preparedness response and resilience policies and procedures; monitor and maintain skills, knowledge and technical competence.
Maintain an awareness of emerging technologies and advances in mobilising and communications technology, and the impacts on NFCC guidance products.
Proactively engage with other NFCC teams and UK FRS to ensure NFCC products consider operational response requirements and impacts.
Identify relevant areas of content for improvement, developing new content and maintaining currency of published content through thematic and periodic reviews.
Create new and make appropriate changes to current guidance following the agreed governance process.
Identify performance indicators to measure the results of recommendations, and establish baseline measurements and targets, to assess the outcome of proposed activities.
Where appropriate, deputise for Senior Operational Response Officer.
We are looking for a professional individual that has:
Recent experience working within the UK Fire and Rescue Service (FRS) environment or another relevant National Fire Service-related role.
Proven track record of successfully managing projects and delivering work packages.
Skilled in using data and insights to drive safety improvements.
Experience in developing clear policy and guidance documentation.
Strong ability to work with strategic leaders and subject matter experts, influencing beyond direct authority.
Sound understanding of current FRS practices, including the Incident Command System.
Good knowledge of National Fire Chiefs Council (NFCC) guidance and tools.
Experience working across key FRS functions, including prevention, protection, operational response and community risk management.
If this sounds like the kind of opportunity that you would be interested in; please have a look at the Job Description on the NFCC website and apply.
How to apply:
Please complete the application form linked from the ‘apply’ button which will take you to the NFCC website to apply. CV’s will NOT be accepted for this position.
If you experience any difficulty completing our application form, or have any queries regarding the role, please contact recruitment@nfcc.org.uk.
For an informal discussion about the role please contact Kerry Blair via kerry.blair@nfcc.org.uk
If you are applying for a secondment on release from a FRS, we ask that you seek agreement from your manager or relevant CFO before applying.
Closing Date: 9th July 2026 with interviews being conducted week commencing 27th July 2026 and 10th August 2026.
PLEASE NOTE – THIS VACANCY WILL CLOSE BEFORE THE CLOSING DATE IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS.
NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post.
NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.
NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment