Job Title: ICT Applications Analyst
Contract: Permanent
Working Hours: 37 hours per week
Salary: Grade 7 – £38,220 – £40,777
Location: Kelvedon Park
Closing Date: 26th April 2026
The Role
Ever wondered who keeps the digital cogs turning while everyone else just assumes “the applications works”?
That could be you.
We’re looking for an ICT Applications Analyst to sit heroically behind the scenes, keeping our business‑critical applications, integrations and SQL databases stable, accurate and behaving themselves. You’ll be one of our go‑to problem solvers when applications misbehave, data stops flowing, or integrations decide to have a bad day.
This is a 3rd‑line role, so when things get complicated, escalated, or just plain difficult, you’re the steady hand that gets everything back on track, safeguarding the critical digital services people rely on every day. No pressure.
What You Will Be Working On
In short: keeping our digital application running smoothly, reliably, and without surprises.
More specifically, you’ll be:
Supporting and resolving escalated application and integration incidents from the ICT Service Desk.
Monitoring and maintaining application integrations, making sure essential data flows remain stable, accurate and reliable.
Diagnosing and fixing issues in SQL databases, including performance problems, data integrity concerns and failed processes.
Keeping applications on supported versions by coordinating updates and deployments using enterprise tools.
Troubleshooting APIs and integrations across key line‑of‑business application.
Be part of ICT’s 24/7 response team for priority technical incidents.
What Are We Looking For?
We want someone who’s not just technically skilled but passionate about supporting end users, proactive in problem-solving, always looking to learn.
Ideally, you’ll have:
Strong experience supporting business applications, integrations and data flows.
Solid knowledge of SQL databases, including performance, monitoring and troubleshooting.
The ability to diagnose issues logically and calmly.
Experience working with APIs and application integrations.
A methodical approach, good documentation habits, and an appreciation for doing things properly.
A team focused mindset and the ability to work collaboratively across ICT functions.
A healthy respect for security, data protection and governance — because accuracy and integrity really do matter.
If you like solving problems, keeping systems stable, and quietly being the reason, everything works… this might be your kind of role.
How to apply
You will be required to submit a supporting statement of no more than 750 words that demonstrates how you meet the essential criteria of the Person Specification.
You may submit this either as a word document, pdf, or an mp3 (voice note) or mp4 (video), however the word count of your supporting statement should not exceed 750 words no matter which format you choose to present your application.
You may attach separate documents (such as qualifications, or a CV) should you wish, though your additional document will only be referred to in shortlisting to confirm eligibility (e.g., your current role and any existing qualifications).
Assessment and selection:
Stage 1
Application & shortlisting (assessment of your supporting statement will be made against the essential criteria on the person specification)
Stage 2 – 8th May 2026
Role specific technical assessment and panel interview.
Should you wish to have an informal discussion with regards to the role, please contact the Recruitment Team at recruitment@essex-fire.gov.uk
Our Culture and Benefits
Here at Essex County Fire and Rescue Service we are committed to prioritising and promoting the wellbeing of our employees.
You can find out more about our benefits at https://www.essex-fire.gov.uk/recruitment/benefits
Important Information for Firefighter Pension Scheme Pensioners
If you are currently in receipt of a pension from the Firefighter Pension Scheme, please note that taking up this role may affect your pension. Under pension abatement rules, if your earnings in this role, when combined with your pension, exceed your pre-retirement salary (adjusted for inflation), your pension may be reduced.
For further guidance, please contact our Pensions team on 01376 576799 or email mailbox.pensions@essex-fire.gov.uk.
Safeguarding
Essex Police, Fire and Crime Commissioner Fire and Rescue Authority is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.
It is our policy to require all applicants for employment to disclose if you are currently being investigated by any regulatory body or have any decisions or sanctions pending or in progress in respect of your suitability to work for the Service.
You agree to inform the Service within 24 hours if you are subsequently investigated by any agency or organisation in relation to concerns about your behaviour towards children, young people or vulnerable adults.
The information you provide will be treated as strictly confidential and will be considered only in relation to the appointment for which you are applying.
This role will be subject to a Disclosure and Barring Service (DBS) check.
Disability Confident
We are an equal opportunities, Disability Confident, employer who welcomes applications from everyone and values diversity in our workplace. A commitment to promoting diversity and developing a work environment where all staff are treated with dignity and respect is central to our recruitment process and all applications will be considered solely on merit.
As part of our offer to support all our candidates to perform to the best of their abilities during our recruitment and selection processes and we would like to let you know about a couple of support options you can access, should you wish to, including our employee forums, who are keen and willing to support all of our potential colleagues.
Our employee forums and partners include:
Asian Fire Services Association (AFSA), BEING (our LGBTQ+ employee support network), Christian Fellowship, Ethnic Minority Forum, Men’s Forum, and our Women’s Forum. In addition, we also have a Female Operational Group.
Further to the above, the Service has a Digital Accessibility and Inclusion Group (DAIG) that supports all colleagues to improve their digital skills and provides additional support and guidance to colleagues with neurodivergent strengths and struggles as a result of dyslexia, ADHD, Autism, dyspraxia etc. We want everyone to thrive at work, and so we encourage and enable people to access digital tools to help them perform at your best. The DAIG is a group of colleagues from across the Service that unite to support others as a result of their lived experience and desire to make a difference. They support people with a range of visible and invisible disabilities to identify and access digital workplace adjustments and solutions and may be able to assist with your application too.
Should you wish to discuss support, or access further information, from one of these groups, please contact Equality.Diversity@essex-fire.gov.uk
You are also able to raise any queries or requests for support, including any adjustments you may require, at any stage of the process by email to recruitment@essex-fire.gov.uk
You can find out more about Essex County Fire & Rescue Service via www.essex-fire.gov.uk and about our vacancies and application processes via https://join.essex-fire.gov.uk