As an ICT Planning & Support Manager in our ICT department you will:
Manage the teams responsible for delivering efficient, reliable service across all DWFRS ICT systems and mobilising function. To ensure an efficient responsive 24/7 support function is provided across DWFire
Develop, embed and manage ICT processes to assure accurate documentation and continued engagement with the business, to reduce risk and provide assurance to the service.
Manage all associated budgets and provide insight to support future budget planning for sustainability of services.
What makes you our ideal ICT Planning & Support Manager?
Qualified to degree level, or equivalent managerial qualification, or able to demonstrate significant level of managerial experience at a senior level in a relevant sector, e.g. Public Sector, ICT, and/or Customer Services Environment
Experience of managing budgets circa £1m plus
Excellent communication skills and a positive attitude to internal/external customer care