ICT Business Analyst
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Summary
Join England’s largest non-metropolitan Fire and Rescue Service and help protect the communities of Devon and Somerset.
Devon and Somerset Fire and Rescue Service are looking for an ICT Business Analyst to join our forward thinking Digital, Data and Technology (DDaT) team, based at our Service Headquarters in Exeter.
This role is available on a permanent, part-time basis working 22.2 hours (3 days) per week, with a starting salary of £42,839 gross pro rata per annum rising annually to £46,412 pro rata. This equates to £25,703.40 to £27,685.20 (gross) per annum for working 22.2 hours per week.
About the role:
This is an exciting opportunity to join our Digital, Data and Technology department, as an ICT Business Analyst supporting our new Digital Business Relationship Function. This is a rewarding role allowing you to support the department in providing exemplary customer service and providing knowledge and expertise in this exciting field.
The position demands a strong grasp of business requirements and the ability to translate them into actionable technical specifications. You’ll analyse the needs of stakeholders, map business processes, and design solutions involving key applications within our services portfolio. Effective collaboration with technical teams and external vendors will be crucial for implementing, testing, and refining these solutions. We’ll depend on you to document requirements meticulously, pinpoint inefficiencies, and recommend data driven improvements.
We.re seeking a highly analytical and detail orientated ICT Business Analyst who thrives on solving complex problems and delivering customer-centric outcomes. This unique opportunity offers a chance to make a tangible impact in a fast paced environment, where you’ll contribute to the development of others while enjoying ample avenues for your own professional development.
Find out more:
Key responsibilities of the role:
Strong leadership skills and the ability to work well with others.
Good knowledge and experience of working knowledge of modern development tools and technologies.
Knowledge and understanding of agile methodologies to ensure applications are delivered successfully and on time.
Desire to learn and inspire others through new techniques and technologies.
Clear understanding of security and confidentiality of information in terms of application tools.
Excellent organisational planning skills and the ability to ensure deadlines are met.
Why join us:
At Devon and Somerset Fire and Rescue Service, your work makes a real difference. Alongside a meaningful career, you will benefit from:
Flexible working arrangements
Generous pension scheme
Generous annual leave
Family Leave
Access to physiotherapy
Free gym and access to fitness coaching.
Eye Care
Blue Light Membership discounts
Affordable healthcare through Benenden Health
Sports and Social Groups
Someone to talk to; free access to counselling, trained staff supporters and mental health first aiders who are there whenever you need someone to talk to.
Access to the Firefighters Charity
Cycle to Work Scheme
What our team say:
“This is an exciting time for the Digital, Data and Technology department. We are on a journey of transformation, expanding our reach and embedding expertise throughout the Service. I am extremely proud to be leading this team of highly skilled professionals and welcome new talent to allow us to grow further” – Head of DDaT
“I started in IT 25 years ago because I loved to learn by solving problems and I loved the collaborative spirit that the IT community embodied at the time. I think DSFRS (Devon and Somerset Fire and Rescue Service) has been the best place to work. There are few jobs in IT where you can see how the job you do improvs the lives and safety of a community so clearly. Across the Service, teams are always looking to improve, and IT is often fundamental. Relative to our size we operate an array of different systems so there are many more opportunities to learn new skills compared to similar sized commercial organisations. Support and training are always available, there are many opportunities to collaborate with other organisations. Colleagues are well motivated and the Service cares for its staff. I would absolutely recommend DSFRS as a place to work” – Data Platform Lead
If you have any queries or would like to speak to someone to find out more about the role, please contact Gavin Beard on gbeard@dsfire.gov.uk.
Closing Date: 2359hrs Sunday 16 August 2026
If you feel you have the skills and experience to become our ICT Business Analyst please click ‘apply’ today. We would love to hear from you.
The successful applicant most have the right to work in the UK by the commencement of their employment.
How to apply:
You will be required to complete an application form and submit a document detailing how you meet the following essential criteria taken from the Person Specification for the role.
Proven analytical and report writing skills
Ability to communicate effectively at all levels, internally and externally, both verbally and in written communication.
Ability to work to standards and produce appropriate documentation.
Competence in ICT analysis and testing techniques.
Ability to develop innovative solutions to complex problems.
Ability to develop good working relationships with computer users.
To help you complete this part of the application form please find attached below the word document “ICT Business Analyst essential criteria for application”. Please download this document and complete it with your evidence in relation to the above criteria. You can then upload this where requested when completing your application.
Please note the evidence you upload in relation to the above criteria should not exceed 2000 words in total (excluding titles).
Evidence submitted in relation to the essential criteria above will be used to shortlist any applications received.