Service Improvement and Strategy Manager (Mat Cover)
£46,142 to £49,282 per annum + benefits
Please note: The Service is currently undertaking a job evaluation review across all corporate roles and as a result, the grade and salary associated with this post may be subject to change following completion of the process.
About the role
We are seeking to fill an upcoming vacancy for the role of Service Improvement and Strategy Manager.
Reporting directly to Head of Service Improvement, you will be responsible for leading service improvement, assurance and strategic planning activities across the Service, supporting the vision and delivery of Creating the Safest Community.
The successful candidate will support our strategic goals by driving key service improvement and assurance activities, as well as supporting the HMICFRS inspection co-ordination and the wider strategic planning approach within the Service.
The successful candidate will be able to demonstrate a firm commitment to inclusivity, fairness, dignity and the highest standards of ethical behaviours and champion these in their day-to-day work in compliance with our ethical code of conduct.
We welcome applications from all sections of society with the necessary skills, qualifications and experience and encourage applications from underrepresented groups in our workforce or society.
About Tyne and Wear Fire and Rescue Service
Tyne and Wear Fire and Rescue Service are one of the UK’s leading Fire and Rescue Services for responding and innovation. We pride ourselves in striving to ‘Create the Safest Community’ and our dedicated, and diverse workforce are committed to delivering this.
Tyne and Wear Fire and Rescue Service Headquarters are located in a purpose built premises based in Washington, within easy reach of the A1 and A19. On site facilities include a staff gym, ample free parking and canteen facilities.
As the Service Improvement and Strategy Manager you will:
• Lead and manage the Service Improvement team members, developing an understanding of their roles and responsibilities.
• Lead the Service Improvement approach through facilitation of continuous improvement activities and coordinating recommendations from a range of internal and external sources.
• Work with the Senior Management Group to provide advice, guidance, support and challenge, to ensure continuous improvement and effective collaboration across the service.
We are seeking a candidate who has demonstrable experience of:
• Significant experience of managing and leading teams, including strong performance management skills
• Experience of liaising with senior managers, both internally and with partner organisations
• Manage and coordinate complex work activities in a dynamic environment
The Selection Process
Set out below are the key dates relating to this selection process:
Stage Timeline*
Advert closes – Tuesday 7th July 2026
Notification of shortlist – Thursday 9th July 2026
Interview – Week commencing 13th July 2026
*Please note the dates and stages detailed may be subject to change
Interested in applying?
Further details can be found in the accompanying job description and person specification. You are required to submit a supporting statement of no more than 1000 words which should demonstrate how you meet the criteria stated on the person specification and job description.
Further information about our Service can be found by visiting www.twfire.gov.uk and our various social media channels.
For further information about the role, please contact Laura Brookes, Head of Service Improvement, via laura.brookes@twfire.gov.uk
Reasonable Adjustments
We are a Disability Confident Employer, and this means we are committed to employing, supporting and promoting people with disabilities in the workplace. If you require any reasonable adjustments to our recruitment processes, please contact us by email and we will review your request. All requests must be sent to recruitment@twfire.gov.uk
Pre-employment checks
The successful applicant will be subject to our pre-employment screening process which includes a Standard DBS check relevant to the role, completion of an occupational health medical and a substance abuse test. We will also conduct right to work and reference checks.
Safer Recruitment
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment. All posts will be subject to a satisfactory DBS check, medical and references.
Please submit your application form by no later than 12 noon on 17th July 2026