Prevention Customer Support Administrator

Contract:                   12 Months Fixed Term
Working Hours:     37*
Salary:                         £28,142.00 – £30,518.00 per annum
Location:                    South Woodham Ferrers/Hybrid*

Closing Date:           Midnight, Sunday 7th May 2026

*We are open to discuss working arrangements including flexibility over hours and location, however the expectation is that, as a hybrid role your work will be balanced between home and Services facilities, and you will be expected to attend the Service premises for at least 3 days of a 5-day working week.

This role is a fixed-term opportunity. If the role is extended (or made permanent), the extension or permanent position may be offered to the successful applicant ahead of any further recruitment process.

The Role

Are you organised, people‑focused and motivated by making a meaningful difference?

We are looking for a Prevention Customer Support Administrator to join Essex County Fire and Rescue Service at a pivotal time for our prevention work. This role sits at the beating heart of all our prevention activity, providing high‑quality, person‑centred support to both internal and external customers.

You will play a key role in enabling our teams to prevent fires and other emergencies, protect life, and keep communities safe. Your work will directly support our Community Risk Management Plan (CRMP) and our commitment to preventing fire and other emergencies through effective prevention and early intervention.

What You Will Be Working On

In this varied and rewarding role, you will:

• Provide professional, proactive administrative support across the Prevention Department, enabling teams to deliver effective prevention activity
• Act as a central point of contact for customers, colleagues and partners, offering person‑centred, inclusive and solution‑focused support
• Coordinate and support Safe and Well visits, Fire Safety Visits and other prevention pathways, ensuring activity is prioritised and delivered affectively
• Schedule, re‑schedule and manage appointments, balancing competing demands while maintaining high standards of service
• Maintain accurate and timely records on CFRMIS and other systems to support performance, assurance and risk‑based decision making
• Handle sensitive and confidential information with professionalism, compassion and care
• Support safeguarding processes and work in line with safeguarding principles to help protect vulnerable adults and children
• Work collaboratively with colleagues, volunteers and partners, contributing positively as a trusted and reliable team player
• Support the effective management of prevention resources, including safety equipment and literature

What Are We Looking For?

We are looking for someone who brings both professionalism and compassion to their work, and who:

• Is highly organised, adaptable and able to prioritise and manage a varied workload
• Takes a positive, solution‑focused approach, even in fast‑paced or sensitive situations
• Understands the importance of equality, diversity and inclusion, and applies inclusive practice in day‑to‑day work
• Has an awareness of safeguarding principles and the importance of working safely and ethically
• Communicates clearly, respectfully and confidently with a wide range of people
• Works well as part of a high‑performing team, supporting colleagues and contributing to shared goals
• Is comfortable working with data, systems and administrative processes, with strong attention to detail

You do not need previous fire and rescue experience — we value transferable skills, a commitment to learning and a genuine desire to support prevention work that keeps people safe.

Eligibility

• Level 2 education (GCSE or equivalent)
• Appointment to this role is subject to the successful candidate having the right to work in the UK

If you are an internal candidate, you must have discussed your application with your line manager and confirmed with them there are no outstanding issues of conduct or performance. This will be verified prior to shortlisting.

How to apply

You will be required to submit a CV detailing a minimum of five years employment and / or education history, along with a supporting statement of no more than 750 words that demonstrates how you meet the essential criteria detailed in the Person Specification.

You may submit this either as a word document, pdf, or an mp3 (voice note) or mp4 (video), however the word count of your supporting statement should not exceed 750 words no matter which format you choose to present your application.

You may attach separate documents (such as qualifications) should you wish. Your CV and additional documents will be referred to in shortlisting to confirm eligibility (e.g., your current role and any existing qualifications).

Assessment and selection:

The assessment and selection approach will be:

Stage 1 (8th & 11th May 2026)

Application & shortlisting (assessment of your supporting statement will be made against the essential criteria on the Person Specification

Stage 2 (21st & 22nd May 2026)

Role specific panel interview
In-Tray exercise

Should you wish to have an informal discussion with regards to the role, please contact either:

Andreanna Dais-Patterson on 07980711146 or andreanna.dais@essex-fire.gov.uk

Lyndsey Fatt on 07971 255 829 or lyndsey.fatt@essex-fire.gov.uk

Our Culture and Benefits

Here at Essex County Fire and Rescue Service we are committed to prioritising and promoting the wellbeing of our employees.

You can find out more about our benefits at https://www.essex-fire.gov.uk/recruitment/benefits

Safeguarding

Essex Police, Fire and Crime Commissioner Fire and Rescue Authority is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. 

It is our policy to require all applicants for employment to disclose if you are currently being investigated by any regulatory body or have any decisions or sanctions pending or in progress in respect of your suitability to work for the Service. 

You agree to inform the Service within 24 hours if you are subsequently investigated by any agency or organisation in relation to concerns about your behaviour towards children, young people or vulnerable adults. 

The information you provide will be treated as strictly confidential and will be considered only in relation to the appointment for which you are applying.

This role will be subject to a Disclosure and Barring Service (DBS) check. 

Disability Confident 

We are an equal opportunities, Disability Confident, employer who welcomes applications from everyone and values diversity in our workplace. A commitment to promoting diversity and developing a work environment where all staff are treated with dignity and respect is central to our recruitment process and all applications will be considered solely on merit.

As part of our offer to support all our candidates to perform to the best of their abilities during our recruitment and selection processes and we would like to let you know about a couple of support options you can access, should you wish to, including our employee forums, who are keen and willing to support all of our potential colleagues.

Our employee forums and partners include:

Asian Fire Services Association (AFSA), BEING (our LGBTQ+ employee support network), Christian Fellowship, Ethnic Minority Forum, Men’s Forum, and our Women’s Forum. In addition, we also have a female firefighters operational group.

Further to the above, the Service has a Digital Accessibility Inclusion Group (DAIG) that supports all colleagues to improve their digital skills and provides additional support and guidance to colleagues with neurodivergent strengths and struggles as a result of dyslexia, ADHD, Autism, dyspraxia etc. We want everyone to thrive at work, and so we encourage and enable people to access digital tools to help them perform at your best.

The DAIG is a group of colleagues from across the Service that unite to support others as a result of their lived experience and desire to make a difference. They support people with a range of visible and invisible disabilities to identify and access digital workplace adjustments and solutions and may be able to assist with your application too.

Should you wish to discuss support, or access further information, from one of these groups, please contact Equality.Diversity@essex-fire.gov.uk

You are also able to raise any queries or requests for support, including any adjustments you may require, at any stage of the process by email to recruitment@essex-fire.gov.uk

You can find out more about Essex County Fire & Rescue Service via www.essex-fire.gov.uk and about our vacancies and application processes via www.essex-fire.gov.uk/join-essex-fire